[Resolved]  Godrej — Godrej Refrigerator Complaints - No proper Response for Manufacturing Fault of Refrigerator

Godrej Refrierator — No proper Reponse for Manufacturing Fault of Refrigerator

Hi,

This is regarding one refrigerator problem for Godrej. We have purchased that refrigeror on last April'10 with 1 year warranty. But, starting from 1st day it was having the cooling problem. We have logged several complains to Godrej Service Centre and there was no proper response for the same. The technician used to come and just rectify the incident for that time being. But, after just getting over the warranty period one of the technician cleared the actual scinario, that the refrigetor is having some manufacturing fault and it can not be rectified permanently and we need to change the entire compression box and other parts.

If that is the actual matter, why does it not cleared during warranty period ??????

I must say Godrej is having an useless service or it is having some over smart service centre, that after knowing the entire matter well, they just harrased the customer and now, they are asking for paid service for replacing the entire compression box and other parts to rectify the problem permanently.

This is not at all acceptable and Godrej must replace the refrigerator within 1 week. OR I will escalate the matter to International Consumer Forum.


Thanks & regards,
Som
Address: Flat No.: C,
3rd Floor,
Balaji Apartment,
NishiKanan,
Teghoria, Kolkata - 700157
Ph: +91 [protected]

Godrej — odrej Refrigerator Complaints - No proper Reponse for Manufacturing Fault of Refrigerator

Hi,

This is regarding one refrigerator problem for Godrej. We have purchased that refrigeror on last April'10 with 1 year warranty. But, starting from 1st day it was having the cooling problem. We have logged several complains to Godrej Service Centre and there was no proper response for the same. The technician used to come and just rectify the incident for that time being. But, after just getting over the warranty period one of the technician cleared the actual scinario, that the refrigetor is having some manufacturing fault and it can not be rectified permanently and we need to change the entire compression box and other parts.

If that is the actual matter, why does it not cleared during warranty period ??????

I must say Godrej is having an useless service or it is having some over smart service centre, that after knowing the entire matter well, they just harrased the customer and now, they are asking for paid service for replacing the entire compression box and other parts to rectify the problem permanently.

This is not at all acceptable and Godrej must replace the refrigerator within 1 week. OR I will escalate the matter to International Consumer Forum.

The calls details are lying with me for further reference.


Thanks & regards,
Som
Address: Flat No.: C,
3rd Floor,
Balaji Apartment,
NishiKanan,
Teghoria, Kolkata - 700157
Ph: +91 [protected]

Still there is no reponse. This is something really not acceptable.

What should I comment on it ?????????

Please provide the deadline to solve the matter within 1 hr. ot else i will escalate the matter to Godrej CEO and the international concumer complaint forum ... !!!

Dear Som,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

godrej vending machine service

i have godrej vending machine it is not working from last 6month ihave complen the company service person very often times he is not responding godrej service is very very poor and he has not having any sence to talk with custmer