[Resolved]  Godrej Microwave — Not satisfied with service

Godrej Microwave — not working

microwave is not working

I had purchased the microwave but after minimum usage of hardly 10 min a day after approx 2 to 3 Combo model of Godrej main part which is approx cost 2200/- i paid so company should take care for the parts of the following either repair it or give in discounted rate for the existing customers

godrej microwave — No replacement of defective Microwave in spite of several follow ups

I purchased Microwave Oven Convection plus grill on independence day i.e. 26.01.10. However the said product was not working. It was promised to be replaced by technicians & personells from Godrej who visted our home on 30th January 2010 within 7 to 8 working days. However it has not been replaced till date inspite of my several follow-ups with Godrej customer care & their manager. I was not expecting this type of harrassment from reputed organisation like Godrej. Could somebody please take cognizance of this & advise me what should I do next in order to get microwave replaced?

GODREJ - MICROWAVE — Microwave not working

We have logged the complaint for my Godrej Microwave oven on 7th October, 2010 on toll free helpline # of godrej and got the complaint # 945360. and after that one of the engineer came to our place in order to check the appliance and found that it's magnetron is faulty and which is actually under warranty and will be repalced free of cost. And that time we have payed him the charges of Rs 350/- as service charges which we agreed on while logging the complaint.

And after more than a month they guys turned up to us with the magnetron and after the installation of it, it again didn't worked. So, they asked us that they need to carry the appliacne to their service centre for proper assessment and repairs. and now its almost 20 days it is lying at the service centre and nobody turned up and didn't updated us at all about the status and when again on approaching them on phone the are use to give us the false statements that they will going to call us with the proper update and also now they are saying that now there is the issue with the transformer of the appliace and which is not under warranty and on chargable basis.

so, sorry to say but now how can i beleive that they aguys are right and the problem is with the transformer and they will be going to change it.


I am seriously fed up with the services provided by Godrej and being this reason i am logging this complaint over here and will expect that someting will be happen and very soon.

Godrej Microwave — after making so many calls nobody came to repair my microwave

Sir,

on 1 march 2011 i called up at customer care for repairing of my microwave,same day tecnician came and opened my micriwave and remove the broken lock and told me he will come tomarrw and fix it.
From that day till today i made so many calls to him,customer care,toll free no.but of no use. nobobdy is coming and rather my microwave is fully opened from 1 march.please do the needful .my complaint nos.
224115 and 256322

Dear Rajvikash,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on :
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Dear Dharmender Grover,

Your complaint has been closed as on September 2012

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance