[Resolved]  Godrej Modular Kitchen — Prolonged delay in supplying and installing balance material.

Address:

South Delhi, Delhi

Dear Sir,
I booked to install Godrej Modular kitchen in my new flat in Noida sec-119. My order (along with detaileed BOQ & designs) finalized on 23.11.11 at total cost of Rs.1.5 lakhs through the Godrej Interio dealer at Sec-16, Noida.
They collected an advance of Rs. 25,000/-.
They informed me that the material has been received at their warehouse and asked me to pay complete balance payment. I paid complete balance amount of Rs. 1.15 lakhs on 04.02.11 (except an amount of Rs.7000/- which is towards installation charges). It was agreed that this installation charges shall be paid after successful completion.
After 1 month of delay, they installed my kitchen, but some shutters (doors) and shelf partitions are still to be supplied and installed.
The Godrej's executive Mr. Amit Kumar Saxena as well as the dealer Mr. Anoop Jain are also making indefinite delay in completing my kitchen and not supplying the balance material uptill today. Even after several e-mails/ phones, they are not responding. They all say that they ordered for the balance material separately later on, and they will receive the material, and then they will install them.

I reiterate that Godrej is making prolonged delay in supplying and installing the items, for which they already received the amount very long ago.

I request that Godrej should be enabled to supply the balance material and install them to make my kitchen complete as envisaged in the order. And Godrej should be taught a lesson, so that they will not trouble the clients in future like this.

with regards,
M.Nageswar Rao,
NTPC, Noida.
Mobile: [protected]