Dear Sir/Madam,
With reference to the above mentioned subject, I would like to inform you that my Mother-in Law has purchased one Refrigerator from Godrej on 05/10/09 vide Application No. - 1182726, Salesman Code- 5162 by cash against byeback of her old Godrej Refrigerator.
With that purchase she has also received a BAJAJ MIXER GRINDER as GIFT.
Surprisingly when we received the consignment , we found the MRP printed on the box was Rs.14,930.00/- where as the Invoice value was Rs. 17920.00/- for the same consignment.(i.e. a difference of Rs. 2990.00)
After that when we contacted with the respective salesman of your company i.e. Mr.Rabi Sankar Ghosh,Code- 5162 (Totally arrogant and mis behaved person) , he first of all was not willing at all to meet us to explain the difference and then told us that the difference was due to a Combo offer given by Godrej where the Gift Item Price was also added with the Refregerator price.
This we feel total cheating from the company as your sales man never explained us that the GIFT????? price will be included along with the Refregerator price.
Thanking you.
Regards,
Debjit Chakraborty
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2. then again after three days the same problem occured and again we called up and this tim e theycame aftyer five days on giving several cvomplints and again they did the same temparary repair not telling about the actuall problem .
3. Then after six months again the same problem occured and again we called up and this time the customer care executive gave us the service center phone no and asked to call them, and we called up there but they gave a rude reply and talk with us rediculously then also we requested them to come aand repair our refregetor but they came after six days and the techenician Mr sateesh from hyderabad said that this is compressure related problem gas has to be filled in the refregetrator so that we send a group of technicioansto rectify the problem and taking our signatures on some papers and he gone and after six days they came and did some repair .
4. And after six months of repairy we have got same problem again and called the customer care they came and has taking Rs 1200/ from us and didinot send the technecians for several days so that we struggle very much to call the people to repair the refregerator when we aasked about the problem they told the same old story of compressure related problem even afetr we got five years of warrant on compressure thay didnot ready to replace that one, and repired the fridje on old style.
5.after six months of repiry now we got the same cooling problem
so how many times we have to spend lots of money to repair the refregerator we made a blunder by perchasing your company's refregerator, in futuire we never going to buy any of your company's products and we are telling to our circle about your worst after sales service lazyness and bad manners of your employies and your poor technicians and discouraging them to purchase your products and we do this untill you rectify our problem.
6. we demand the exchange of this refregerator, if your company has a little bit of moral values, then rectify our problem immiediately and permamemtly because we dont have any faith in your companies techniciansand we thougt that this problem is not goiing to be rectified so that we demand exachange of our refregerator and the money that we paid for the service should be refundeded to us.
venkata reddy
H.No[protected]
second bank colony
warangal
phone [protected]