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[Resolved]  Godrej Refrigerator — old product installed

dear sir,
i have purchaced one fridge (model no GFE 240 P ZOP)FROM one o[censored]r dealer namely nandilath G mart from calicut in KERALA.AFTER that started all of my probems.5 days after delivery of the product we noticed laarge bulge in the door and the lock was not working properly.we informed the same to the dea ler and after so many calls and direct complaining to the state service centre door was replaced after 5 months
we purchased the product on[protected].we strongly believes that an old product they supplied. Because model no written in the fridge was not 240 P (?220 p-number was teared).also we realised that hinge lock was not belongs to this model.
again after 1 year we noticed that there was no cooling in the middle box and freezer.again we complained the same as complaint no.750889 and they came and told me that the thermo stat along with service charge has to be replaced.i paid about 930/- rs for the same.initially they told me that the warranty period was 5 years.recently after 1 year only we realised that the warranty was only for compressor.since we are using one o[censored]r product for last 15 years with out any complaints we trusted you.the service provided by ur agency was very much disapppointing.There is no voltage problem. this ,matter is going to be a shame to you and ur dealer,
so i request you to kindly look in to the matter and if otherwise we will be forced to go for a consumer redressal
dr jalal pm
calicut medical college,
near rahmaniyya school.
ph no-[protected],calicut (Dt),kerala state
Complaint marked as Resolved Aug 14, 2020
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    Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079