[Resolved]  Godrej — Ridiculous Services and WASTE of MONEY

Address:

West Delhi, Delhi

Godrej Officials,

I am sending this email because I am PISSED off at this stage with what GODREJ Team has done with me in the last one month. I have a refrigerator from Godrej that I had bought on August 24, 2006. Since last month (July 21, 2011), I have been trying to reach out to GODREJ Customer Care and Workshop people since the Refrigerator’s freezer is not functioning. I called GODREJ and said that I feel that there is a problem with the compressor.

The executive finally showed up to my place on August 2, 2011 and shared that the Fan Motor has gone bad. Since the Motor is not covered in the warranty, I was charged Rs 1,350 for this motor (Complaint# 225122). This Executive came from Penguin Enterprises, Bhera Enclave in Paschim Vihar.

The Refrigerator started working but went bad again in just a couple of days again. Another complaint was logged by me and now the Executive showed up on August 20, 2011. I had to make atleast 20 phone calls to get this executive again at my place. Now, the executive came from Kapurthala Refrigeration in Tilak Nagar and shared the GAS needs to be filled in order for the Compressor to function properly. Gas was filled up and again, I got a bill of Rs 990 which I had to pay. (Complaint# 235068)

The Engineer who came now made a statement that “There are just two three days left in the warranty to get over”. WHY WAS THIS STATEMENT MADE? Is Godrej just waiting for the WARRANTY to get over so that the customer gets to pay for the Compressor eventually which could be the root cause of all of this mess?

The refrigerator still can’t freeze the water. I again spoke with Godrej and yesterday another engineer (Ravi) came to my place and said that another part needs to be replace which is going to cost about Rs 1,200 and that should fix the problem. That pissed me to the core. How many times do we need to diagnose the ISSUE? Did I make a mistake by calling into GODREJ and requesting for someone sensible to show up at my place and fix this issue?

I spoke with the Supervisor (Manoj) of this person who was the first person to visit our place and asked him to get this taken care of. I needed the GAS charges, Motor Charges to be refunded and this work to be done free of cost now because of this MESS that I have been managing for the last one month. Manoj wanted me not to escalate this to GODREJ’s so called HIGHER MANAGEMENT and requested for time till today morning 11 am. I didn’t receive any call and finally now at 4 pm, I got a call from another executive (Manish) who said that Manoj asked him to call me to take the money for the spare parts that need to be replaced so that the Refrigerator issue can be addressed. I told this guy to drop off and ask Manoj to call me directly because I didn’t want to throw my frustration on this new guy now.

Here are some more details of this Refrigerator that you all may need:
This Refrigerator was bought from Rimpy Electronics, Kishan Ganj. Here are the other details from the Bill:
TIN Number: [protected]
S. Number: 579
Book Number: 12


BUT this has gone to heights now. Here are the next steps:
1. I am in the process of lodging a complaint in Consumer Court so that this can NOW be addressed properly. I will be sending you the Complaint Number shortly.
2. I am copying the Media Team on this email so that this matter can be shared with other users that have been using GODREJ Equipments. I don’t want everyone to go through what I have gone through.


Media Team,
I would really appreciate if you could share this case with other users that have been using Godrej Equipments so that they don’t go through all of this kind of a mess. I can be reached at +91 [protected] for any questions that you may have.

Jaspreet Singh
Mobile: +91 [protected]
WZ- 414, Tihar
Near Subhash Nagar
New Delhi -110018