[Resolved]  Goibibo.com — non refund of money for more than a month

Address:

Raigad, Maharashtra

i had booked a package trip to goa for 6 people(4 from mumbai and 2 from bangalore) on 7.5.12 my booking ID- DLSG9Z8LP9GC.My booking was confirmed on11.5.12. Iwas asked to deposit Rs.30,365/-.As one of the persons (i.e.my sister) suppose to join us at goa fell seriously ill and had to be admitted to the hospital at bangalore.because of this reason i had to cancel the trip and rush down to bangalore on 14.5.12.our ordeal with ibibo group started from here.We contacted the customer care to cancel our booking and tel us howmuch money will be deducted. They i.e anshul., mamta,did not know anything about the hotel cancellation policy and they took almost 48 hours to tell us that about first Rs 400 will be deducted,then Rs. 3000/ will be deducted, we asked to go ahead with thecancellation as we had to rush to bangalore. Then after almost 24 hours another e-mail telling that Rs.9998/ will be deducted was sent. This shows that theyknow nothingabout cancellation.about 15 mails and calls every day are being done for refund of money still the money hasnot been refunded.Everytime mamta says 10 working days Almost 30 working days are over and they hav not kept up their promise.i deeply regret for booking a package through them and request people not trust them.my experience with them has been the worst.