[Resolved] Goibibo.com — Ticket Not booked | |||
This complaint is regarding a Goibibo website. I was booking round trip tickets and the prices on their website were as Rs. 5122. I started the booking process and also initiated a discount voucher of Rs. 400. The total price now was Rs. 4722.Then i entered passenger details & bank account details & completed the transaction.After that,my laptop display page showed that "Your Ticket have been booked successfully & your transaction id is GOFLD[protected]. When i checked my account on Goibibo page,it showed amount charged for both tickets but at PNR no place,it was blank.I called their customer care myself and heard different stories from each of them like " Airline has increased prices, It was our system's fault, Technical error,your transaction got timed-out, so and so" But when i explained them that i have completed all the steps during my transaction,i didn't get even a single error or message which normally a customer gets during such errors or problems. After all this, i received dfferent version mails from the company with some mentioning that i have approved to Abort the ticket and we have started refund process. I never asked for abort or refund. Even i am shocked to see in my Goibibo account that they have changed the status of those tickets from CHARGED to ABORT. How can they do that without my consent? why i will ask for refund as i am supposed to get the tickets. The ticket prices have gone up since that time. It was their fault and i am suffering. Please help me in this matter. I am attaching snap shot of my account for your reference. Regard's Suheel Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from goibibo. Com !!
This is in ref. To your booking ID :- GOFLD[protected]
We have checked your booking and found that the fares on both the airlines had expired by the time you reached the payment page, the fares which reflect on our site are as per the airline inventory and are subject to change as per any real time changes in the pricing/ inventory of the respective airlines .
In these scenario’s we usually call the customers back within 2 hours (depending on the proximity of travel date ) to inform them of fare differential and take an approval from them to confirm the tickets at a higher cost then originally shown on search page of our site, if the customers approve the fare differential, we go ahead and issue the tickets at the higher cost or else the booking is aborted /cancelled and a full refund is initiated of the original amount .
Please note that since you did speak to our contact centre an hour after attempting the bookings, you were advised of the above and since you did not approve the tickets being issued at the higher cost, we had to initiate refund on the same .
We do appreciate you kind support and understanding in this matter as we do not have any control over the dynamic airlines inventory and fares are subject to change at all times .
Do revert to us in case you need any further assistance on the same,
Regards,
Team Goibibo