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[Resolved]  Gokul Milk — adulterated milk

my mother who is staying in Bhakti Park Odysse "B" wing at flat no.602 regularly buys Gokul milk from Radhika store at Bhakti Park, near Imax theatre, wadala. On 11th, because of the festival day, she purchased 3 litres - entire 3 litres got spoilt and next day she purchased 5 litres of milk -first four litres got spoilt and later in the evening - one litre was spoilt in the pouch itself. the last pouch (where in the milk was thick like curd) was dated 11th -normally we trust the shop keeper and not check the date on the pouch which is ofcourse our mistake but what about the 7 litres which got spoilt. One another customer also came with same complaint



when we contacted Radhika store - they were totally indifferent and said they cannot do anything about it and we should speak to the customer care.



we want proper explanation and refund of money or we will have to approach grievances cell for such incidents. More than the money, it is the attitude of the shop which has really offended us who is totally in-sensitive and not bothered about the customers. Yesterday i.e. on 12th evening I spoke to the customer care and spoke to one Mr. Sanjay Desai who promised to visit my mother's at 11.00 am on 13th to attend to the complain, unfortunately and to our disappointment nobody turned up and hence this email.



Awaiting your reply.



with best regards

chandra murthy
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  2 CommentsShareTweet

Comments

We are buying gokul packet milk since long time...and used to bring readymade curd from market, now when we thought to make home made curd...it intailly it appeared that curds is done while in first stiring it becomes sticky like fevicol.....or like some sticky fluid...my cook also saw and tasted that freshly made curd it was really a very bad experience.......its no curd....we were sure that its the problem of milk as many of our friends complaint that they have stop making curd from packet milk every time it happens....this thing happened to us 3 rd time.....for the company we will say whatever price you need to take you take but dont play with people life....maintain ethics of business.....
so now it scares me to even drink milk...we dont know what poision we r getting in which form....we r sure to switch on tetra milk packs...what do you say......
bye take care!!!!!!!!!!!!!!!!!!!!!
please, find out some handy tool to measure any adultration in milk. From consumer web site or from that of, food and drug department 's site. if any tool is available in Market, let we accuse with proof, without any doubt, and complain to department for investigation.

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