[Resolved]  Goodyear Tyres — Defective Tyre

Address:

Uttarakhand

I am Prashant Gupta, I purchased a New car Maruti Wagon R VXI (UK-O8-X-0932) only 2 monthsback.

On[protected] We went from Haridwae to Delhi with family. Near Meerut we crossed a speed bracker then after on 2nd speed bracker my car front right side tyre blast suddenly.Then I know how I controlled my car neither It could be convert in a big accident. I show off my tyre to the nearest tyre puncture shop. After seeing the tyre the shopkeeper said that this tyre is weak due to which it got blast. Now it is unrepairable. So he fitted a tube inside the tyre because it cannot be run as tubeless now.

After coming back to Haridwar on 16.04.12 I logged a complain to Goodyear customer care. They gave me the complain no. Q[protected] and called me up for inspection on 18.04.12 at Manchanda Tyres Haridwar. I visited the Dealer & met with the local engineer of GOOD YEAR TYRE (Mr. Devendra Singh). He inspected the tyre and said that this is not a manufacturing defect. It is a damage due to some external object.He didn’t give any satisfactory answer and said to me company doesn’t give any guaranty to Tyre blast & damage. And your company person neither change my Tyre nor gave me proper solution regarding it. But i am totally unsatisfied by this kind of reply. Although i know the actual status and suffering which i face in this. He refused to replace the tyre and said me do what ever you want.

So I would like to be ask from you now GOOD YEAR TYRE witch is so good & famous brand is it possible to happened this kind of problem in your company. My car run only 1200 km when tyre burst. I am so disappointed and shocked to know to get this kind of response from Goodyear Tyres. This is my first experience with the company.

I am attaching a snap of my damage Tyre.

So kindly give me proper solution and changed my Tyre.

Thanks & Regards

Prashant Kr. Gupta
Mob. No. [protected]