Google — Exchange

Dear Rishi Kumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I just ordered products from an overseas co.and used google wallet. I will never use it again. Just to save time I'll tell you, the reps and supervisors I talked with on the phone were very rude, didn't know what they were talking about, and they didn't know thier jobs. They had no clue. I needed to do a chargeback back in Feb., the original order was on the 26th of Jan. I settled my dispute with my bank and gave my verification that they sent the money to you on March 1. When called I had so many problems. Every rep I talked with didn't know what to do. They all had different stories about my order. The supervisor told me she had no records of my order or where my money went. You dropped the ball. I told Montana, (she could call my bank for verification they sent the money on March 1.) I was told she couldn't do that. By the end of the conversation with her, I didn't even have an account. I was told so many different and conflicting stories. I just did another chargeback. I will never use google-wallet again. In fact I will try to not use anything google. Get your act together or you'll be losing more business. Oh, by the way. They didn't even seem to care about my business. That's alright because I won't be doing business with you anymore. Your shipping business is a joke. I gave no rating because you don't even disserve one star. Mike.