[Resolved]  Green Dust — Defective product received

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had purchased karbonn dual sim touch screen k570 on 21st april'12 which was delivered me on 7th may'12 and on same day i registered a complaint against it. I received defective product which is not usable. I received complaint registration confirmation mail on 11th may'12. I called my times but greendust guys are not taking problem seriously. Every times they told me that "we are forwarding your request". But till date it's pending.

Order details
Order number: 2193948
Order date: saturday 21 april, 2012
Amount : rs 999/-

Complaint details.
Ticket id: 3564
Subject: rma number: [protected],
Order no : 2193948.

Why the greendust is running their business if the are not able to resolve customer problem. They should cross their business. Do greendust have any ethics and policy.

Regards'
Ganesh