Greendust — Pcb not repaired for more than 2 weeks, product under warranty. My phone no. +91-[protected]

Hi,

My greendust complaint number is 41312. I purchased this lg fridge in nov2012.Intially i was told that the product warranty will be covered directly by lg however now when my fridge faced pcb issue lg told me that greendust will cover the warranty (Never mind, greendust lied is the beginning itself). Now it is been more than 2 weeks they haven't replaced pcb of fridge. When they came, they took the pcb and said they will repair it and install again in fridge within 2 working days, but later they took a week and came after several calls and request with un-repaired pcb (Now why the hell should i chase them again and again, they sold the product which is under warranty and they should have sense of responsibility). Hope you understand how tough it is to survive without fridge in this summer when you invested rs30k in such box.

Now they said they will repair it again and replace it in 2 days, it is almost as week they have again not turned back. I asked them why don't you replace pcb if it is not working after several repairs, they said they will only repair and not replace product. Now again it is almost a week and they are not responding to my calls properly.

No one one keep spare fridge and no one expect such a worse service from any company. Hope they don't want me go further and take some legal actions. There should be some time frame within which they should resolve the query. Please assist me on this..