HCL Infosystems Ltd / Me - X1 Tab — not getting proper response from hcl service center regarding tablet

sagarkumarjha

from Chennai, Tamil Nadu

Address:

West Delhi, Delhi

I bought a HCL TAB on 03-MAR-12.
Soon I discovered some problems and called the customer executive.
He suggested me to visit the HCL SERVICE CENTER. I submiited my tablet at on 30-JUN-12 at Nehru Place New Delhi service center.
They toook 19 days to resolve the issues I got it on 19-JUL-12. But still all the problems were not resolved and then occured some new problem like problems in Wi-fi, touchpad etc.
I again called the customer executive on 20-JUL-2012 He again suggested me to visit the Service Center. This time I submitted it on 21-jul-2012 once again. And the best part is that Still I am waiting for my tablet.
I didn't get it back yet. Every time I call the service center they give me single response give us some more time.i called somany times for help regard my tablet on company customer care help desk no [protected] & alternate no [protected] but my problem not solve.I called so many times and visit also on service ,but answer give me more time.I think they are not interested in my problem ,they don't think about customer complaint.

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Comments

SumeetSoni

from Mumbai, Maharashtra

Same problem is here with me. Very cheap service by hcl.

Azmat Kamal

from New Delhi, Delhi

Same problem is with me.
I have purchased a new Tab-My EduTab-X1(K12) for my daughter for Class-4 thru on line. Its serial No. is 312CBY027263. Date of purchase is 29th August 2012. From day one, this product is not working properly. (1) Speaker volume is very low, not audible (2) My Educational content has worked fine for 2 days, now it stopped working. (3) ME App is not working (tool & Utility) is not responding. I have taken this product to HCL service center at Nehru Place, New Delhi on 11/09/2012. They have admitted the above fault in the tab. The Service Order No. is 22655, dated: 11/09/12. They asked me to wait for 2 hr for rectification. But after waiting more then 2 hrs, technician fails to rectify the fault & asked me come after 2 days. My question to HCL people...1) Why the faulty product has been shipped to me (2) Why your technician is not competent enough to rectify the fault.(3) Why the customer is getting cheated thru online purchase ??