[Resolved]  HCL Laptop B3853 — Deficiency of Service

Address:

Latur, Maharashtra

Dear Sir/Madam,

I purchase a new HCL ME Laptop Model No. HCL3853 from House of Laptop on 22/11/2010 with Invice No. T3075, Supplier's Ref. 30624 Prakash, Buyer,s Order No. 30624, Despatch Document No. inv. no. T3075. On the day of purchase I was clearly & confidentely avoid to purchase same, because I don't know about same. So I was requested on that day for HP or DELL Laptop. But shop owner forced me to parchese it. At that time he was given some drawback of HP & Dell Laptops & superity and long Battery backup (upto 5Hrs). He said that you are not a computor engg. or tech. & the service centre all over india, also in your city, Latur, which is inform me on phone, so please lesson me & purchase same. I lesson their opinion & purchase same but after same brought at home then touch pad is not working. I contact them on phone but every time they avoid me. On 05/02/2010 laptap is send for repair & which is return after one month. But after repair same laptop was not working properly, hanging, CD/DVD are not open properly (small crash on CD/DVD, pirated CD/DVD), Battery backup is not more than 1hr., laptop become very warm. Some unwanted hidden folders on D Drive/Folder Recycler, System information, etc. He had given assurrance for great help on your side, but you are diverting my mind from that moment. This is a deficiency of service on their part. Near about five months your HCL Laptop not provide proper sevice a single day. Each and every time contact from service center, Pune is different person. Call back given then anwser is no such person is working here. Now today Mr. Dilnesh had inform me that my laptop on 05/02/2010 onwards one month & some days were not in possession of service center i. e., some where else. Also challange me to proove it. It is very roughly handling me.So I want change same foulty laptop for my convenience & avoid my loss. Can you help me.


Suryakant Sude, Latur, [protected].