Dell India Complaints & Reviews

OS install three times but system is not Booting, warranty also is there to the system. Then it's automatically it start and shut down also.

Kindly lock for high priority ticket this issues....

Attention: CONSUMER COMPLAINT on Dell India Support Management / Grievance Redressal Cell

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the gross negligence and poor service quality provided by Dell India concerning my laptop.

1. Service Timeline & Delays
Despite having a "Next Business Day" service agreement, the resolution of my request took nearly 1.5 months.br...

I recently purchased this laptop, but it is getting excessively heated even during normal usage such as browsing and office work. The bottom surface and keyboard area become very warm within a short period of time. Since the laptop is new, I request you to check and resolve the overheating issue...

Inv- num-(sdeg-91952)
inv-date 27-11-24

complaint regarding - (half display damage)
dell monitor
sr.No-(b09rtd4ywz)
model num- delle2223hs (54.61 cm)...

Whenever we are switching on the power on the Desktop, the screen display shows, couldn't connect to the network. keep your device on, and we'll look for solution again in: .& it takes the time more 40min, & also it is repeating again. daily the same issue is persistent when we are switching on the system/desktop.

from the last month(10/10/2025) the incident is happening and we are calling the toll free number, instead of...

OPTIPLEX 3060
SERVICE TAG :- 21JY3W2
date of incident :- 13/10/2025
CPU light continuously blink 3 times and again again but pc not start.
Just a while ago we have changed the motherboard and is in Warranty....

Dear Madam/Sir,

I had purchased the Laptop on 8th Oct 22, and had taken extended warranty (Festive offer), in Oct 22, which was activated in Nov 22.

The Invoice and the Warranty screen shot (101022S0770521) is attached in the mail sent to Dell Technical Support ([protected]@help.dell.com) and [protected]@grgindia.in.

1) Dell Technical Support Case Number :[protected]
2) Dell...

I had bought this laptop on 21 october 2023, its hinges on the right side of screen broken whinin 2 months, it was under warranty so those were replaced, warranty lapsed in sep 24, again on 7th july 2025 same hinges were again broken, I lodged it with your service centre in bareilly on 8th july, they again replaced the hinges and charged 7244/- from me, my complaint is this, that a product of such a reputed company like dell is broken 2 times...

I’m writing this email out of frustration and disappointment with both Dell's product quality and its after-sales support. Two months ago, I noticed a visible crack on the backside corner of my Dell laptop near a screw. I immediately took clear pictures and sent them to the Dell WhatsApp support service for review. After verification, they told me that this kind of issue is not covered under warranty and on the assumption that cracks...

I have been contacting the dell helpline from a May 8th 2025 onwards, they are saying they are resolving but they are not doing anything actively to resolve it.
It's a high-end laptop which I have got and OS is not working properly, it is hanging a lot & heating a lot too and I have been getting windows error.
I have written mail several times to grievance officer too but my issue not resolved.
Deepika from...

I have ordered dell pro compact silent keyboard and mouse - KM555. It has been 2-3 working days but I have neither received any order confirmation mail nor the order is showing on my orders on the site.

Speker is not working. no sound not on online classes...

Recently i replaced the Dell G3 laptop hinges with diaplay and display back and front panel at a cost of 6153/- at Dell official service centre on[protected], after part replacement ram also not working . on[protected] the hinges broken again means same issue . This issue not onlu mine many of gell g3 users posted the same issue in Dell Community forum, I asked the customer care they said that product only 90 days warranty, this warranty period not informed me at the replacement of the part through voice i think they mentioned at terms and conditions, i say i will proceed legal action they say that youre product is out of warranty and product warranty period over we cannto provide free service you need to pay and get a service i asked more than 6 times they say that we are not provide a free service i addred many of the users facing same issue also i send a legal notice you can refer now any how this main harware product atleast sustain 8 months how many times i need to replace at a cost of 6153/-

Dell Order Number - [protected] and Customer Number[protected]
I had paid rupees 11999.00 and Order value rupees 8, 499.00
Excess money amount 3500.00 not received
Dell service tag - J8GL6Z3...

Sub: Dell Laptops models Dell Precision 5510 and XPS 15 9560 as displayed on the screen

Hello, Dell team,
GM from India!
The laptops were used by my nephew. But both of these laptops experienced varying issues over a period of time. I give below the issues experienced/observed, action taken and changes observed.
1.Dell Precision 5510 as displayed on the screen, but model was not shown in System details....

On 4/10/2024 I purchased a computer and paid for online. After payment received by Dell, they cancelled the purchase and withheld the refund.
I requested a refund immediately and I was informed that it takes between 5 and 7 days to process. Now it's over a month and still no refund.
They haven't told me a reason why the delay except to say it's bee raised.
I'm afraid if I seek legal help I have to pay lawyers
with my refund and I end up losing my money.
What can I do except ask for your help.

Purchase Order Number and ID:[protected]

I am unable to make a USB w/ Dell's Ubuntu, even though my laptop came with Ubuntu pre-installed. When using Dell's Dell's recovery tool, I get the message "No OS images for the tag, though images exist for this product."
My laptop service tag :- HCKK5Z2
Tried Everything but nothing work like going to store, contacting support, etc

I am writing to follow up on my service requests regarding the battery performance of my newly purchased Dell laptop. The details of my requests are as follows:
• Service Request No:[protected]through Dell website)
• Service Request No:[protected]through WhatsApp)
On July 19, 2024, I purchased a Dell 5530 model laptop (Batch BDMJJZ3). However, I have been facing significant issues with the battery backup....

Service Tag :918W5Z1 . My laptop is with dell india banglore since last 4 month . still not getting back return from dell india . Kindly check and update on same,...

Dear Sir/Madam,

Talked with Ms Anisha Gupta, who seems away but no one is giving offer for renewal while the warranty is transfered and the documents/photos of the laptop and condition, invoice already mailed.

Upto today, no offer, what to do or else work without warranty.
Laptop is used for home purpose.

Inspiron 15 5510/5518
Service Tag: 4H6CTG3...