Dell India Complaints & Reviews

Dear sir
i have purchased a laptop worth rupees 100000/- from dell with premium services as well
from the past 2 years since the day i have purchased this laptop
i am facing issues either with the keyboard or with d screen or with the usb ports

Wireless Intel Hardrive Not working

I have bought a Dell inspiron 14 5410. I have bought this laptop on 23rd Aprill 2022 . It has a problem with speaker from the day I bought this, I requested for replacement. Its been more than 2 months still they have not replaced the product . They have pixked up the faulty laptop also. Kindly help me with this issue

I tried ordering Dell business Laptop last week[protected] .
During the payment process, the amount got debited from my account but unfortunately I didn't get any order confirmation message.

On the same day[protected], I dropped an email to indiaconsumer.[protected]@dell.com and they have asked me to wait for 48 hours.
After 48 hours, I didn't receive any update and I kept following up with them but no proper update, so please help to refund the money so that I can order a new consumer laptop.

I have been following up daily and all I get is to wait for 48 hour.

One week has been completed, till now no progress.

Below are the email ids, i have been following up, but no response.

indiaconsumer.[protected]@dell.com
IndiaSBonline.[protected]@dell.com
india.[protected]@dell.com

I purchased dell laptop inspiron 15 with i7 processor for 83500 on 18th may after consulting with sales support person Raghavendra kumar. After 8 days whn i called him he said that product is discontinued. Then he convinced me to wait for newly launching inspiron 16 model.
But even though the product is launch he is still giving me new dates of delivery and kept cancelling my orders on website n putting it for new date.
Today i spoke with another sales guy for new order of same product and he told me that deliveries are already started for this product.
This is been biggest fraud.
Pls call me on [protected]
I have all recording n screenshots

I own a Dell XPS 15 and I bought the laptop in 2019. I have had to replace the motherboard on my laptop five times within a span of two years. After the repetitive nature of the faults that arise at certain time intervals in the motherboard, the company keeps on delivering a temporary fix by replacing with not even new, but instead refurbished motherboards which keep on failing after an average of 5-6 months. All I demand is to get the laptop diagnosed, not just blindly keep changing the motherboard and replace it with a new one instead of a refurbished part.

The pc is not getting on from last 4days. The system is showing could not repair on the screen

In February of this year, I acquired a Dell Inspiron 15 3000 model. Within 2-3 weeks, I complained about a keyboard problem that I hadn't noticed at the time of purchase, and they replaced the keyboard. However, my touch pad stopped working after about 2-3 weeks. So I filed a complaint, and they told me they will assist me online via message to verify with the system, but it didn't work. They finally chose to replace the item and requested me to wait a month for it. They later decided to replace the system, which has taken more than 2-3 months. There is no replacement procedure in place. THIS IS SO DISAPPOINTING THAT THEY ARE INFORMING ME THAT I WILL HAVE TO WAIT EVEN LONGER FOR A REPLACEMENT. terrible service not even understanding the issue facing due to their service

SERVICE REQUEST
[protected]
Created:
May 11, 2022 (33 days ago)

Dell G5 SE 5505
Service Tag:
93FZ203

The dedicated GPU stopped working after a year (Not software related issue). I had requested repair service more than a month ago, but still, there is no progress.