Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 4%
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1891
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
183
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121

Phone:
Phone:
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65
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90

Customer satisfaction rating
4%
Complaints
1891
Pending
11
Resolved
55
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Dell India related photos (345)

Dell India Complaints & Reviews

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Dell India — reference quote# 29763397

 Ashit_mody on Sep 17, 2019
This is ashit mody from dmd services pvt ltd from surat (Gujarat, india). Last week we changed the name of our company "dmd services pvt ltd" to "radha raman tex. Mkt.com.co. Op. Ser. Soc. Ltd".

Three years back we purchased a dell server under the company name "dmd service pvt ltd" for entire premises cctv recording. Now the server is out of warranty. Two months back we found hardware related some critical issue in server. So same time by mail we logged complain in dell. They quoted us some amount as visit charge and we paid them the same. They communicate us till we deposit amount....
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — dell g3 laptop service

 Vamsi Krishna Chowduru on Sep 10, 2019
Dear sir/madam

A service was been requested to my dell g3 model for replacement of fibre body of my laptop screen which was been done. The laptop was given in working condition and the service engineer has damaged the mother board. Later he has committed with the customer care and tech support team for free replacement and also make me pay money for the lower fiber body of the laptop. It is almost 3 months since he visited and the battery is getting drained.in this regard i need a replacement of the whole system. A working laptop was made dead by service engineer which i feel the...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — faulty laptop and inadequate services

 tomin7 on Sep 3, 2019
I own an inspiron 5570 which is a refurbished laptop i received as a replacement for my first laptop inspiron 5555. The inspiron 5555 showed issues within 2 months after purchase. The hard disk had some problem which was diagnosed with support assist application. But when i requested service on the issue the representative asked me to run diagnostics from the bios. Unfortunately, it showed everything is perfect. So they denied any further assistance. But i was unable to read or write anything on the hdd (Actually it was too slow. 5+ hrs to copy a film which has about 900 mb). So i visited carry...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — dell alienware area 51m

 Rishikesh1619 on Aug 29, 2019
I am having a very poor service with dell team and they are making me pay for the mistake by them. Providing me a faulty system that crashed in just two days and it has been a month but still the case is unresolved. They don't even accept to compensate my loss and already i have explained what a loss i would face without laptop but no use they are not even taking any responsibility for their customers and i am not even temporarily replaced with a laptop to work, i had to borrow from friends and taking a lot of to process any improvements. Dragged a lot of time in the name of resolving the issue...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — I am complaining about dell telephone operators keeping you on hold

 Christina Papali on Aug 26, 2019
I called dell around 10 am this morning and was asked to furnish details which is reasonable, then i am put to another person and had had to furnish details and this went on for some time till i was told that i would get the information i wanted so i waited for a long time and the line was cut. I called again and again and its past one hour that i am doing this, this is absurd. Still i call again as the problem. Is not solved, looks like dell is trying to make my life hell. All i want to know is if a technician can come to check my laptop....
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — dell service center damaged or stolen my xps 13 battery

 Nitesh Gundavarapu on Aug 23, 2019
I gave my dell xps 13 laptop (Premium laptop - cost around rs. 1 lakh - out of warranty) to dell authorized service center - laptop store, 210a, vijay sai towers, kukatpally, hyderabad - 500072 for keyboard replacement on august 20th 2019. It had no other issues except keyboard issue. (Receipt attached).

I collected my laptop today on august 23rd, 2019. After keyboard replacement, they found the battery to be dead when a diagnosis was run. The service center is claiming that they did not perform diagnosis before keyboard replacement. So, they don't know whether the battery was working...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — I am complaining about dell desktop

 Ravinder10888 on Aug 13, 2019
Dear sir i handed over my cpu sr no. 7djvxc2 on 29-july-2019 in your service center place zirakpur because of hanging problem but my cpu is not repaired till date. This is my request to you please repair my cpu on urgent basis & confirm.

Service address :- mahasu it solutions pvt. Ltd
C/o. Karvy, # 250, dashmesh colony,
Patiala road zirakpur (Punjab) chandigarh punjab in 160062...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — problem with the charging of battery of the pc

 sanjay mathwara on Aug 11, 2019
I have purchased dell inspiron 15 7000 on 16th july 2019. Started using the pc on 9th april 2019 as i reside in hostel and the pc could be used when i returned to home.
In my family this is the second dell pc, as we were very satisfied with the first dell pc.
But unfortunately this pc is not up to the mark of my expectation, as the battery is not getting charged over 55%.
Till 55% the battery gets charged, and when it reaches till 55% the symbol shows "plug in not charging".
This much of the costly piece of a pc, delivering the technical mistake gave a mental shock to...
Complaint comments  Read comments [1]Complaint category Education

Dell India — delivery committed on 03-aug-2019 but not delivery on the same. this laptop use for college student project purpose because of he missed

 krishnan.pk on Aug 7, 2019
I have booked the Laptop 3579- G3 on 24-July-2019 made advance payment for colour Dell G3 i5 White and 30-July-2019 made full payment attached receipt for your reference.

Note: Delivery committed on 03-Aug-2019 but not delivery on the same. This laptop use for college student project purpose because of he missed his project marks and mentally upset.

After multiply follows & walk-in store myself now saying will delivery on 08-Aug-2019. Not even inform the before the same .

Please explain ....
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — I'm complaining about my laptop inspiron 5570

 Mukul Singla on Aug 7, 2019
Sir i have bought a dell laptop from reliance digital crown interiorz mall my laptop modol is inspiron 5570 after costing 75000 i have promised that my laptop will provide me the battery of 3 hours but it is providing me a battery of 45 mins i visit dell service center many times and even called many times all the times they are fooling us and even disconnect the call many times. Dell is a fake brand they even doesn't provide me in written that my battery is giving 45 mins after sending a battery report to them they are just wasting a time so i request you to take a strict action against them...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — product is not working properly

 Akshat puri on Jul 23, 2019
Recently i purchased a dell alienware laptop from dells official website... And they are claiming good thermals on the laptop but my laptop is getting too much hot like 100 degrees and when i called them they asked me to try after sometime and they suggested me to buy a cooling pad... After buying so expensive laptop why should i buy a cooling pad... I want my refund...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — pc motherboard issue

 hqeac on Jul 22, 2019
Pc switch on/off properly, smps working properly, ram working properly but mother board not working properly and check all power port and found all serviceable.
Please rectify this problem.
Thanks

Pc sr. No.6c1rfd2 mother board related issue
Contact detail - mr. B k singh citc hqeac. Indian air force, near 7th miles shillong meghalaya
Mob.- [protected]...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — dell laptop latitude 5289

 ashwinks on Jul 19, 2019
Service request #[protected] registered with dell dt. 03.07.2019

Several complaints regarding blue screen dump have been registered.
Dell has replaced parts, but the problem persists.

Dell is again sending more parts for replacement, which is causing delay & moreover there is no guarantee that the problem will be solved.

A simple solution would be provide a replacement & take the existing unit back for thorough testing!...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — laptop dell inspiron

 Belheag on Jul 18, 2019
I purchased above laptop in 2017 which is made in china. Express service code [protected]. Laptop battery was not charging hence lodged the complaint. Paid rs.14551 in advance. After technicians visit they said that motherboard to be changed. Paid another rs. 10539 as advance. Person came with motherboard but it was faulty. I have paid rs. 25100 as advance already& my laptop is still not repaired after close to 2 months hampering my work as well as peace of mind. The technician with less experienced as well as substandard parts from reputed co. Like dell is shameful. The laptop got problem in less...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — monitor damage by me [Resolved]

 Haya almira on Jul 17, 2019
I have purches a dell monitor before 2years (E1914hc) s/n:cn0657pn[protected]y9b manufacturer-may 2015 purches on snapdeal and i have damage screen icall the dell costumer service they said moniter not a repair and not available parts so i want repair the moniter screen by dell company even available screen partsother market company manufacturer the monter and parts are not available it's cheating for costumer...
Complaint comments  Read comments Complaint category Desktop Computers

Dell India — my details are reflecting in insurance portal

 emmaniel p on Jul 11, 2019
I have joined in dell emc company in 3 weeks back and i have declared my family details from my side. Now i need a treatment for my kid dengue fever and need to join hospital. But when i called to fhpl they said my details are reflecting in their portal. Kindly help me on this and below are the details of me.

Employee id -1220777
Name - emmaniel pogula
Company - dellemc (Bangalore)
Mobile - [protected]...
Complaint comments  Read comments Complaint category Hospitals

Dell India — problem not resolved under warranty period

 Aishwarya Muralidharan on Jul 10, 2019
My dell inspiron 5000 series laptop had this issue with its back flip cover, it hasn't undergone any physical impact in any manner but the hinges began creaking and soon the back flip cover started coming off from one side of the laptop. I contacted the dell support team as it was under warranty period (Less than a year since i bought it) and they refused to undertake the repairs under warranty citing that it's not covered under the said warranty. They say that the product has undergone physical damage, but as i clearly said, it has never fallen or undergone any sort of physical impact. This is...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — processor and functions of laptop

 Priyanka Walia on Jul 1, 2019
In august 2018 i've bought dell inspiron 15 3000. And from the very first day laptop was functioning very slow. Though it is updated with window 10. And i various times i visited dell stores to complaint this. But every time they are formatting my laptop and returning to me which was not at al helpful. This is becoming a really headache in my work now. My laptop is still under warranty. Kindly resolve this issue....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — dell inspiron 5420

 Shubham Jhawar on Jun 26, 2019
Dear Sir/Maam,

Myself Shubham Jhawar, I purchased Dell Inspiron 5480, Order No[protected], Service Tag number- HWXK9W2 and Express Code No- [protected], on 24th May 2019. I am a resident of Jaipur, Rajasthan, India and the purchase was made from official dell website i.e, dellindia.com

Opening my laptop for the very first time on 20th June 2019, the pc opened up very slow, I thought it may have had happened because the laptop was operating for the first time. But as of today, after updating the windows and doing all the necessary formalities, my laptop works very slow.
Complaint comments  Read comments Complaint category Appliances

Dell India — switched off system

 Vinitha Sudhakar on Jun 25, 2019
Purchased dell system may 9th 2019
From then on i'm purchasing lots of issues i contacted dell person at ashok pillar, chennai, india (Purchase showroom) but no response as well called to your customer support team twice.

Call 1: they check for hardware software issue all cleared but after that only 1 hr i used.

But again today the issue strtd...

Call 2 : display grains issue as well system got switched off nearly twice in between the work time of 30 min... Later now the system is permanently off...

Tech support replied: no response...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

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