Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2233
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
168
down
94

Phone:
Phone:
up
53
down
75

Customer satisfaction rating
3%
Complaints
2233
Pending
65
Resolved
49
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Dell India Complaints & Reviews

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Dell India — my support request is unassigned

 Ajay Bachhal on Jan 18, 2018
I have made a request of a service that my laptop fan is not working and i send the request on 17 January 2018 and it is still unattended and i have a serious problem here as i am not been able to work on my laptop i am having a accidental warranty and which is expiring on the 28 January AND I think that they just want to not repair my laptop and they just want to get rid of me....
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — 20 days old laptop problem

 CHEFTB2 on Jan 17, 2018
Within 20 days DELL Laptop starts giving problems. In 8 Months of purchase, DELL has offered to replace Mother Board, Touch Pad, Battery, Cables, Screen of a faulty laptop. And the best part ... these parts will be refurbished. So you don't know if you get a 2 year old reconditioned Mother Board and other parts. First they supply a defective Laptop (over other companies I have Experienced, DELL is the most low Quality Product) then they Show you the rule book of Refurbished Part replacement under their one sided terms. Do you as a Consumer have a choice? You are stuck with a Laptop that doesn't...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — dell inspiron laptop unresolved issue since 6 months of purchase

 Zazzy on Jan 16, 2018
So let me begin it this way...

Family Members (FM) - "Since you want a high end laptop why not take Mac? Why Dell?"
ME: "I've been using Dell since 7 years...I think I'll stick to DELL" (MISTAKE NO 1 - Ignoring the suggestion)
FM: "Are you sure! Think over!"
Me: "I have my loyalties with Dell...I won't change my mind. (MISTAKE NO 2 - Not seeing the warning)

What next? I go and make my purchases and show my devotion to Dell!!!

Day 5 of purchase - Noticed Touchpad Issue
Step taken: Contact Dell for immediate assistance. To my...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — problems in a new purchase laptop

 Bablesh sharma on Jan 13, 2018
Sir, i purchased a dell brand laptop number ins.[protected] i3/4gb/1 tb/w10/grey with service tag no 79jqyl2 earphone bt on date 15 dec 2017 from m/s suntronic computers g-3 &4, ss tower, new colony, mi road jaipur, rajasthan vide their invoice no sc/17-18/03903 dated 15 dec 2017

Gstin/uin 08abdfs7618 a1zb

Since the date 17 december onwards the lap top is not functioning properly i went on the showroom from where purchased they said we have no responsibility at all about the problems you either complaint to microsoft or dell company. Now the microsoft saying our...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — replacement of laptop as it is faulty

 pushkar_ on Jan 11, 2018
The speaker of my laptop (Dell inspiron 5559) is not working well from the date of purchase i. E.[protected] and now this problem is happening 5th time even after replacement of related hardware as well as software including operating system. I had requested them to either solve this problem permanently or give me a replacement of that product but this problem is occurring again and again and they are unable to resolve it and even they are refusing to give me a new product as replacement.
My dell service request number is[protected].
I want a replacement of my laptop....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — laptop hardware replaced with faulty one by dell service center in pune

 ajaykumbharkar@yahoo.com on Jan 4, 2018
Gave my dell laptop (Inspiron n5110) for the repair at dell service center, tilak road, pune on 14th december, 2016 (Dsp reference no:- 'enq/dgpune - 2/16-17/0004261-p', service tag:- dbdfnp1).
Before that, about 6-7 months back; i gave the laptop to fix wifi issue and battery replacement to some outside service center. Laptop worked properly for about one months, but could not started. So, i gave it to same outside service center to fix the issue. They checked and said it is because of reverse current and need to replace one ic which will cost around rs. 2500/-. I refused to give it and...
Complaint comments  Read comments Complaint category Other

Dell India — purchase of a laptop

 GBan on Jan 2, 2018
To:
Us_sales@dell.com

‎01‎ ‎jan‎ ‎2018 at ‎23‎:‎29

Hi,
I request you to forward this mail to the persons concerned so that an immediate action is made effective.
I had gone to purchase a dell laptop at srirampore (Dell authorized showroom), hooghly, west bengal, india and after making my choice i was told that a card payment was not acceptable. A two percent extra would be charged if i would pay by my card. The showroom was ready to give me in writing stating that it was the company policy throughout.
I could hardly believe...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — windows automatically scrolls down

 Shail256 on Dec 31, 2017
Problem: the page automatically scroll down at the end and unable to manage at the top/desired place.

I am facing problems from the last one year and your warranty is about to expire in the month of january, 2018. I have contacted to the customer care about the problem and they had suggest me to format the system and get a new window. I have installed the new windows two times but the problem still exists.

I am fed of the existing problem and the dell service center is unable to sort out the problem. Once they said to install window 8 and then they said 8 is not compatible...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — warranty premium plus

 manmohansoni0 on Dec 29, 2017
I had purchased the premium plus warranty from the dell. While i am asking for the warranty they create hassle for me. They refuse to provide me the warranty on my hard drive. I bought the warranty for $421.10 near about inr 26888. They tell me the if our executive make error we refund your balance. This is not way to treat the customer, i want to take very strick action to the dell. Information about my dell machine. Service tag bnfxcn2
Express service code [protected]....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — in proper service and misleading customers

 MOPURI GANGARAJU on Dec 25, 2017
My self raju living in tirupathi. I have been facing a problem “ 7 beeps and black screen “ with my dell laptop inspiron 3542 model.in order to resolve the problem i have approached the dell exclusive store in tirupati (Sravya technologies). They said that they are one of the authorised service centers in tirupati. Believing their words i gave my laptop to them for service. After 2 days they gave back saying that “the problem has been resolved and it won’t be repeat again “ with in one week the same problem was repeated, i gave it back for service again after doing service 2 time returned.
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — against service center bad service

 Kushal Dey on Dec 25, 2017
Problem in sound port.. I have visited service center 3 times. But they didn't solve the problem at all.. Again again i'm facing same problem but they are reluctant to it.. I told them again again about the problem but they are not at all taking it seriously and as a result i have to go there every month because of only one single problem.. The sound port is not working properly sometimes it is working sometimes not.....
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — dell service in dell exclusive store in tirupati sravya technologies

 MOPURI GANGARAJU on Dec 25, 2017
Hi... I am raju from tirupathi.. I am get an service for my laptop with 7beeps problem. I will pay service charges as they said. I trust the service because it was authorized by dell. I will give my lap and they will give the assurence after service its clear no further issue with these... But i get again and again i patiently asked and visite the service center 5times... But i did not solve my problem... On first they said some board and later time bios... But nowthe mother board is weak you need to change... I ask the person who is in store what is this are you doing the service or not... But...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — dell vostro 3568 daughter board not working service request no 957438894

 robin143 on Dec 20, 2017
Purchased this laptop on 30th oct 2017 and on 2nd nov 2017 i started facing issue with daughter board of laptop and from that i have raised complaint to dell service support and they send us technical person who told about issue with daughter board and told us that they will replace that part and get new part but now that incident has took a months but still i haven't got any proper response...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — lcd defective- cracked due to some internal defect.

 ramkannan.chennai on Dec 19, 2017
When i was using the LAPTOP, automatically a square inch patch (black color) has appeared ( left side bottom) and continuously flickering for full length of the screen bottom & Right side ( Horizontally & Vertically for an inch width).
The incident took place at 1.30 pm.So immediately i had closed it, traced your service center and reported around 5.00 O cloak.Absolutely no physical damage had happened what so ever manner.I had shown to your service center also. But your service center said that, they would sent to Dell and get back.
I have six DELL laptops with me. I am attaching...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — dell inspiron 15 3567 laptop

 manishdoswal on Dec 19, 2017
I had purchased my laptop in august 2017. After using it for certain number of months my touchpad is not working. I complained about it on 6 december. They tried to resolve the issue over phone which it took 1 hour. The service representative then said their senior will call me and try to resolve the issue. When they called, it again wasted my 1 hour over the call again doing the same procedure. The service representative were very rude when i told them can they call back after 15 mins.

Further the arranged a technician visit to my place. My visit was scheduled on 15 december between...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell — promised / offered extended warranty not given

 akhil on Dec 18, 2017
I purchased this laptop on 19.10.2017. I was entitled for an offer of additional warranty of 2 yrs at Rs. 999. I was told to register my product & request for the addl. warranty on Dell's website till 27 Oct. I did so on 24 Oct. However, I was denied stating that I had to register on partner website which they didn't inform earlier. I raised a complaint with Dell Customer Care & they confirmed to provide additional warranty via email dated 14.11.2017. However, they refused later on & stopped responding....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — service/repair dell inspiron regarding

 vijay R B on Dec 16, 2017
I have given my laptop for service @ 5 computers dell exclusive store shop number 314 (B/c), 80 feet road hrbr layout, bengaluru. It was given for service on 09/12/2017. Since from the day one no one has called me for assistance/ clarification now today (16/12/2017).

Also after 8 days when we went to the shop to ask about the laptop, they informed us to that they have changed the ic and need to pay 2900 inorder to get my laptop back. But when we checked whether the laptop was not functioning properly. Still the issue was existing.

But they are not ready to provide...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — faulty laptop

 Yangchen Roy on Dec 14, 2017
My new dell inspiron 7560 (Only four months old) has been making a horrible screeching noise since day one. Dell service centres (Delhi and kolkata) have replaced the hard drive twice in the last one month. The noise still persists. I demand that dell replace my machine entirely. It is unacceptable that a laptop so expensive has a manufacturing defect....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — store not working from day one

 ksatishnair on Dec 14, 2017
We bought a new dell inspiron 5567. From day one the store app is not working. When we contacted the dell exclusive store from where we bought this laptop, we were told to contact their toll free number. On 12/12/2017, support staff made us to hold the line by connecting to various and right departments for nearly 40 minutes and finally their technical team disconnected the line without addressing the issue.

Now today we had the same experience. They made us to hold the call for nearly 30 minutes and told us that since software is not under warranty they cannot help us. Horrible as...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — hard disk corrupted 3rd time in last 3 months

 vijaymittal1985 on Dec 12, 2017
Dear sir,
I have purchase dell i3 laptop in march 2017
The laptop has hanging problem from 1st day

I have change window 3 time but problem remain same in aug months i had complaind in customer care and dell resolve it on online but problem not solved

After this 6th nov laptop harddisk failed and i have loss of my data but dell not help in recovering data and change only harddisk (Toshiba brand)

Now i have use c gat harddisk but into 15 days harddik fail again and i have loss of data

So,

Pls change the...
Complaint comments  Read comments Complaint category Computers & Accessories

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