Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 3%
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2034
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

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117
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Phone:

Customer satisfaction rating
3%
Complaints
2034
Pending
114
Resolved
40
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Dell India Complaints & Reviews

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Dell India — Laptop battery problem

 narayanpdjalan@gmail.com on Apr 19, 2017
As emailed to 'india_csb_care@dell.com'

I have 1 dell inspiron 3542 laptop. Some days back i noticed that it was not charging & the battery indicator shows battery not detected. When i phoned dell support at 7 pm on 9th april 2017 i was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. Next day i. E. On 10/04/2017 i contacted them with my complain no. 946654019 & deputed one technical persons also to understand their instructions. According to them there was some problem in charging port. However after doing some juggling with bios etc. As...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Retailer did not update my bill online

 ashish2311 on Apr 19, 2017
I puchase dell inspiron 15 3542{470}, i3/4gb/1tb/dos, s/n# 27bnp52, y561524uin9 in the name of umesh lalwani on 13-5-2016 from suntronic computers {g-3&4, s. S tower new coloney janti market ext. M. I road jaipur rajasthan 302001 }.in my laptop speaker are not working so i reached to custmer service center and they said that my laptop warranty is over on 24-3-2016 but i purchase my lapee on 13-5-2016 so he said that bill is not updated online so please update and than we can replace the speakers so please help me in this...!!!...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Dell India — Dell Laptop Speakers faulty

 Souryadipta C on Apr 18, 2017
I purchased a Dell Inspiron Laptop on March 12th 2017 (Service Tag Number 705J0F2) which was delivered on March 20th 2017. From the onset there was no sound coming from the laptop (the normal system sounds). We tried to find out ways on trouble shooting the problem and unfortunately there was nothing we could do from our end.
We reached out to Dell customer care and after an analysis they said that the speakers are faulty and they cannot replace them even within warranty period as the software that were installed as a part of our project has damaged the speakers.
There was one software...
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — Regarding Poor service center response

 suresh kumar110 on Apr 16, 2017
My self suresh Kumar I bought a Dell inspire laptop in 2015 from dhanbad (JH).Presently I have transfered to bilaspur (CH).And my laptop has out of order since six months, and Iam going to your dell service center at bilaspur since six months, but your service center response is very pure and Iam suffering avoidness by your service center. all time he said to me I noted your complaint when spare parts will come then I will inform you but till date he didn't inform me.i have been went there so many times., inspired my laptop has not repaired to till date.
Take necessary action on your service...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell India — Regarding poor dell service

 krishna rathore on Apr 16, 2017
I purchase a dell laptop on 10\4\2017 which speakers are damage regarding this i complain to dell service centre to replace my laptop but they are saying they only can repair the speakers not replace this but as per policy they should replace laptop if there is any problem related to hardware. my complain no is 946826624.I do not not want to repair new laptop because it is in initial days ....
Complaint comments  Read comments [3]Complaint category Computers & Accessories

Dell India — Dell laptop vostro 15 stn no. 3fzv12

 RobinChauhan on Apr 14, 2017
Hi my laptop is in extended NBD warranty but your executive and the vendor are not ready to help me on my issue regarding display. i had already attached my bill with this complaint kindly help me out otherwise i have to take legal action against you. and please take some action against the given vendor mention in the bill because he is not the person right for dell and he even frustrated from last one month that he solve my problem in a week but nothing is happens from a last one month .kindly update the status on my mobile no 8802514610 and my email id : robinchauhan85@gmail.com...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Problem with laptop battery which is under warranty

 narayanpdjalan@gmail.com on Apr 13, 2017
I Have 1 dell inspiron 3542 laptop. some days back I noticed that it was not charging & the battery indicator shows battery not detected. when I phoned dell support at 7 pm on 9th april 2017 I was asked to contact in their working hours which was told by them to be between 9 am to 6 pm. next day i.e. on 10/04/2017 I contacted them with my complain no. 946654019 & deputed one technical persons also to understand their instructions . According to them there was some problem in charging port. However after doing some juggling with bios etc. as per their instructions, finally the battery was detected...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Regarding irresponsible behaviour

 kumar1966 on Apr 12, 2017
Dear sir,
To day i had place order for purchase of battery of my laptop insp 7348 tag 6hmpd32 after making discussion from the official of banglore. But after making payment rs 3800.00 i wanted to know the expected delivery of battery at my address then he told me that it will take 7 to 10 days. Then again wanted to confirmed that whether as per the discussion service engineer will install the battery in my laptop then he replied that no, engineer will visit only charge basis and there is no service centre of dell at ranchi. Sir i had never expected this type of cheating type deal from a...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — Product is in warranty complete coverage

 Raunak00900 on Apr 11, 2017
My service request reference number is 946480812 and Service tag is 7B7GTS1.
Dell is not resolving my issue although I have paid the heavy insurance charge. And my laptop is still under their coverage policy.
Please help me regarding this.I called dell team several times but they did not respond.sometimes they say this is wrong department.sometimes they put on hold for long time. Very worst service....
Complaint comments  Read comments Complaint category Computer Hardware

Dell India — Selling of a already registered/used laptop by dell authorized outlet

 mohit.panchal on Apr 10, 2017
Recently I bought a laptop from a dell store in Jaipur and after 10 days from my purchase date I came to know that the laptop was already registered to some other user previously.

I came to know about this product already registered by the ABSOLUTE LO JACK theft registration card which i got free with this laptop. And when i tried to register that card with my mail address i got an error of already registered. After that i called the dealer that the error is coming while registring reg code he told me to come to office with the laptop. Than i called the ABSOLUTE LO JACK Global Support...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Laptop warranty issue

 Sourav Majee on Apr 9, 2017
I had purchased a laptop on 29 march 2017 with warranty .Whene i check it online it show till 30, December 2017. 7318625677.ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Non repairing of laptop despite warranty and promise to pay the money

 sonu.pal on Apr 9, 2017
Dear Sir,

Please be informed that my laptop is not working since ten days and

I already complain to dell customer care as my system was under warranty.

Dell executive visited my place and confirmed that this particular part i.e hingis are not covered on the warranty.

I then asked by Dell to pay Rs 5000 for hinges and I promised to pay the same in spite of warranty as my urgent work has been suffering a lot.

Unfortunately Dell executives blaming me that they tried to call but my entire numbers are not Reachable. However...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Dell India — Laptop purchased

 Ashish$1988 on Apr 7, 2017
I have purchased a new Dell laptop from agrasen tower vidhyadhar Nagar, Jaipur, from Dell exclusive showroom on 28.03.2017. At the time of sale the seller has made remarks regarding free printer, a bata voucher, extended warranty & cbse study CD etc on registering the product online, But even after getting it registered, I haven't got the same yet. I have also given feedback on Dell website & also have a chat with representative online but all in vain.

Pl.reply...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Un certified service provider damaging customer laptops and cheating the customers

 vijaykrish007 on Apr 4, 2017
Hi,
IN Bangalore Dolphin system technologies Un certified people doing service.

I went there for laptop testing and analyzing. the damaged that Motherboard and they can't able to find that exact problem but they advertise their engineers are DELL Certified. but they don't know how to close properly. And they damaged Keyboard cable also.First they asked me 4000 for repair.that guys told motherboard having some problem so we repaired but exact problem was LCD cable. they candle the motherboards without ESD. They cheated customers then how you give the certificate for that company...
Complaint comments  Read comments Complaint category Desktop Computers

Dell India — Offer letter delayed by almost 1 year

 Vaibhav Adetwar on Mar 31, 2017
Hello I am Vaibhav Adetwar was selected at Dell networking R & D, chennai.But my offer letter is not came yet.
My Mo.:9052059520
Email: adetwar.vaibhav24@gmail.com
Date of interview:7/04/2016
I waited for this job since last year because i m really wanted to work with them, but this is really a too much of delay.I want someone to Look forward where it all went wrong.Because if i am selected that means i had cleared all technical and HR rounds even then why this delay.....
Complaint comments  Read comments [1]Complaint category Employees

Dell India — Dell exclusive store policies and offers standard

 Chandan Keskar on Mar 30, 2017
Whether I buy a laptop at dell exclusive store at embassy gold links and other dell store. . .
The policies should be stable as well as the offers. .
The Dell store at Egl is offering the laptop at 80, 990/-
Along with a bag and mouse. .
Since I stay at rajajinagar, I brought it from Dell store near rajajinagar but the same laptop here is for 81, 000/- but what I receive is only a bag and the shopkeeper disagrees on giving me a mouse . .

I am not satisfied with the variation of offers across the store. . . This has to be standard. ....
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Dell — Laptop warranty not updated

 Yogendra The Genius on Mar 28, 2017
I purchased Dell Inspiron series laptop on 07 Apr 2016 and its warranty on support.dell.com is not updated. It's showing expired in Jan 2017. Kindly update the warranty because the dealer ( an authorised dealer of Dell- Abacus Infotech, Allahabad, UP) isn't helping me with it. I'm having some issues with the laptop and am unable to get the service. I'm attaching the invoice copy....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Not fixing the laptop neither helping me out

 konvikktt on Mar 28, 2017
My laptop screen is cracked from the top and need to get it fixed under the Accidental Damage Protection (ADP) which is valid til May 3rd 2017 along with the warranty.

Now it was fixed once last year in June 2016, hence cannot be fixed untill june.

Now when i asked them how should i go about it. I got a very vague and bad response from them. They mentioned that they cannot fix it under ADP. By that time you would be eligible to get it fixed under ADP, the warranty will be over hence you need to get it inspected to extend the warranty.

I am not sure...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Dell India — Dell original genuine battery

 Mamtaguram on Mar 31, 2017
Respected sir / madam
I Purchased the Dell Original Battery on Snapdeal online purchase.
My purchase date is 27th Jun 2016.

and today this battery is not working after mentioning Dell original battery it i.e. within one year

and I am attaching invoice copy of the same

kindly provide me good quality battery in replacement as soon as possible....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Dell India — Windows problem

 Abhishek Kanani on Mar 24, 2017
My laptop hardisk had crashed which had licenced windows installed when i bought it. i had the laptop repaired in dell authorised service centre. now my windows is asking for product key. i am not able to activate windows as i do not have key. please provide the key of the original windows which i bought.

service tag of my laptop is: 5TQ7C12
REG MODEL : P57G
REG TYPE NO : P57G001...
Complaint comments  Read comments Complaint category Business & Finances

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