Dell India Customer Care
Dell India Pvt. Ltd.
Customer satisfaction rating: 3%
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2094
COMPLAINTS

Dell India Customer Care

Dell India Pvt. Ltd.

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Address
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore
Kolkata
Kolkata District
West Bengal
India - 560071

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
130
down
73

Phone:

Customer satisfaction rating
3%
Complaints
2094
Pending
70
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Dell India Complaints & Reviews

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Dell India — window not getting installed, dvd writer get jammed not opening.

 dhruv prasad on Jul 22, 2017
Dear sir,

Window not getting installed in my laptop dell inspiron 15, and dvd writer not opening get jammed. Window getting corrupt automatically.
Display get worst, not visible, and blink again and again. Thats why laptop not working properly. Please give your input so the proublem may be sattle down soonly. Window not getting installed in my laptop dell inspiron 15, and dvd writer not opening get jammed. Window getting corrupt automatically....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — poor customer service & incapacity to deal with clients

 Amardeepsinghs on Jul 21, 2017
It was in april 2017 this year that my system stopped working and refused to switch on, to which i did call the customer service and after about 3 calls and a wait time of twenty plus minutes managed to speak to an executive (Since twice i was told to call back as their systems weren't working - which itself was a sign - how can a computer service provider give this as a rebuttal and being dell they refuse to call back) anyhow on a lucky call when i did manage to speak someone - live, i told the associate that the system is in warranty (On-site) and i suspect the mother-board has gone dysfunctional...
Complaint comments  Read comments Complaint category Electronics & Appliances

Dell India — denial of laptop repairs by regenersis (india) pvt ltd, a dell authorized service centre

 rj_dhake on Jul 20, 2017
I am a regular customer of dell since last 6 years.
1. I handed over my dell inspiron laptop (Out of warranty period) on 17 april 2017 (Monday) to dell's authorised service centre: regenersis (India) pvt. Ltd., tilak road, pune (Since it was not switching on). I paid an amount of rs. 999 through my credit card. I did not get any invoice from the authorized centre neither did i get it to my email. [annex 1]
2. I was informed on 17 may 2017 (One month late) (And that too when i followed up several times) that the laptop has a reverse current problem and will cost rs. 6000 for repairs....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — laptop xps 15 9550

 sunilkumargoel on Jul 20, 2017
Hello concern,
I had purchased dell xps 15 9550 modal laptop from us with 3 years onsite premier warranty.

I am receiving blue screen error since beginning and contacted dell us and india but issue is still pending. One of my dell tracking no is still pending.

Many parts has been replaced and 5 times windows reinstalled but issue is as it is.

Dell technical persons comes, ask to connect device and do nothing and always inform to me that we have done few settings and let see.

Please look this issue and tell dell india to appoint...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — dell inspiron 3268

 herkam on Jul 20, 2017
Our family is dell preferred customer and have several desktops and laptops of dell.
We ordered desktop-dell inspiron 3268 on online from copuindia for home use. We specified that our main purpose was to have internet access and skype. To our surprise we found that this pc has no inbuilt camera, sound and speakers. When tried to order them but they say they do not have in stock. We cannot understand how people use this computer without these basic accessories, and how such reputed dell company manufacture such computers without these basic accessories. It is also worth noting that when we...
Complaint comments  Read comments Complaint category Desktop Computers

Dell India — lack of service of a laptop

 Kaushik Khan on Jul 20, 2017
Please do not buy a dell laptop.

I bought an alienware 15 1.5 year ago. Everything was ok in the warranty period. After that one fine morning it stopped charging. It showed an error message - adapter type unknown. I bought a new adapter worth 4.6k. But it was of no result. I went to dell authorised service center in kolkata
(Regeneris). They told me that they don't have anything to check my laptop. If another alienware comes to them, they can use the adapter to check my laptop, let alone any other problems.
My question is - if dell does not have any infrastructure...
Complaint comments  Read comments Complaint category Computers & Accessories

Dell India — display screen not functioning in 13 months

 kaushalmehta on Jul 19, 2017
Dell vostro 14-v3446 was purchased by me in 2016 through a authorised dealer phoenix infosolutions, mumbai. The serial id is -9l1jk52. We have just used it for around 15 months and the screen display is not functioning from 1.7.2017. Now dell is charging 3, 500 for replacing the screen. Such bad quality products should be replaced free of cost which stop functioning in 15 months....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — charger lost and laptop given back in worse condition after general servicing

 Aarti Rane on Jul 18, 2017
Been to dell service in koremangala bangalore center with the problem of overheating. The laptop was with the service center over a week and there was general servicing done to the laptop and was charged 1500/-. I collected the laptop when i checked the same day i called the service center with the laptop in bad condition could see lines on the screen. After 2 days immediately the screen was switched off. I spoke to the service person several times. I took the laptop back to the service center and the lady over there asked me the charger as well. Even though the laptop was in good condition with...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — warranty status issues

 Aman Purwar on Jul 15, 2017
I have purchased inspiron 15r from skope computers gip noida. I visited laptop care center in lucknow there i came to know that my laptop has been out of warranty but in my bill it is dated as 17 july 2017. As i have purchased laptop on 17 july 2016, but in warranty status it is showing that has been expired on 29 april 2017. As i m having some critical issues in my laptop it's having some charging issues. Kindly check this as my laptop validity will be expiring on monday 17 july 2017. Kindly check this matter and inform from ur desk to the dealer that this all issues can't be handled by customer...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Dell India — Warranty is showing short according to bill receipt [Resolved]

 Dr ABHAY SHANKAR on Jul 14, 2017
I bought a laptop from advance laptop pvt ltd... Since day 1 its not working properly... Already claimed fr many waranty service...

Now dis tym i m stuck about the problem of short warranty.. Dell support not matching waranty period similer to my retail invoice billing date... Service provider told me to contact with shop from where i purchesed... Nd i contacted dy told me to wait... I m waiting since then already 15 day over still no response...

My complaint is why custmer should suffer about this fault... My laptop is dead since then.. Why should i suffer... Very...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Dell India — Non delivery of targus backpack with the laptop, reg

 amalghosh on Jul 13, 2017
Dear sir,

I am to inform that i purchased one unit of laptop (Ins 3552 pentium/4gb/500/win 10 + off) from croma, del - pusaroad-a 104, new delhi 110005 on june 25, 2017. Item code - 198689, serial no. G8pk5f2 invoice no. Slf02a104010025731, time 7.51 pm on 25/6/2017, invoice created by pankaj, demo and delivered by umesh. At that time, the dell targus bag pack (Item code - 203115 as mentioned in the voucher) was not delivered saying out of stock and promised for home delivery by june 26, 2017 as was mentioned in the voucher.

With great shock, i am to complain that...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Replacement of laptop

 deependra gurjar on Jul 12, 2017
Dear sir
My laptop"s part had been replaced more than 20 time in the warranty period and still not working fine and its not normal case your product is faulty from initial stage
I had been requesting for replacement since the the initial faults
I am sending this mail as per the direction of national consumer court
Please replace my laptop to maintain good customer company relationship

Hoping to remain connected in future from dell else for legal action will contact to consumer forum
Thanks
Deependra singh...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Cpu not turn on/power on problem [Resolved]

 suryasanga on Jul 11, 2017
Good evening sir, last 5days continuously iam going to call your technical support team. They are going to tell power assembley problem. But they could not book a complaint. I don't no, what is the executives problem, they said you need to call after 4 o clock that time i am not going to free, if your book a complaints are not. And one more thing you should sale your products on south side. But your customer service don't no telugu how they will explain the problem and book a complaint. More than the people are sold your products but they dnt english hindhi. What they will do please try to suggest...
Complaint comments  Read comments Complaint category Desktop Computers

Dell India — Dell laptop rinkle

 Rinkle on Jul 11, 2017
I bought a dell laptop from advance info distributers pvt ltd
From day one i am complaining the company that it is not working in proper manner.

Model number dell nb 7548

Dated 31/05/2017

There are so many issues in this laptop

1 its very slow in working
2 its mouse doesnt work properly
3 charger is not compatable
4 windows is temparary
5 no warranty - confirmed from the service center they say it expired in march 2017
6 the loctaion for anti theft doesnt show correctly

I bought...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell — Issue of may warranty details

 Hasnain Sheikh on Jul 11, 2017
I have purchase my dell laptop {dell vestro.5000 series 5459 (S-t-9zpb8b2)} on 14th july 2016 but the shopkeeper mention wrong date 24th june 2016. Please correct the mention date or purchase and issue problem with my laptop.
And i aslo having some problem in my laptop hadwear so please resolve as soon as possible.
My email id - rawking. Boi@gmailcom...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Regarding disappointment from Dell services

 Mandeep154 on Jul 10, 2017
Worst experience with dell technical support.
I m using dell inspiron 15, service tag no. 7pz0512. I found my pc have some problem, not working properly. So i called technical support on 8/7/17, they told me to call on 10/7/17. And on 10/7 they again told to call 11/7. Why u don't help out warranty systems. Where we call? Should we call to hp, sony? Solve out my problem, i m trying from last 5 days to connecting dell. And also give some manners to your technical representatives.
Biggest mistake to buy dell....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Windows 10 error

 Yogesh1201 on Jul 8, 2017
I have purchased Dell laptop(DELL INS 5566 CORE 7TH /8GB/1TB/W10) on 28/05/2017. However since then there has been continuous issue in windows 10. I have returned the laptop twice from it was purchased since it is in warranty period. I have the original invoice copy. However they have formated my dell laptop twice and returned it back. Still while operating the laptop there are instances when window 10 automatic goes into repair and whatever I was working on laptop goes on hold or laptop gets hanged. I am really fed up of such issue as giving back to the same shop again and again and they take time...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Dell — Laptop unable to boot

 soorya s on Jul 6, 2017
I bought the DELL 3543 I3/4GB/1TB/WIN 10/1NN6982 on 10 september 2016. The laptop had issues with booting on 27 May 2017 ( A message " No bootable device" appears on screen). After a few hours the issue got resolved by it self. The service centers were unable to pin point the reason behind the issue. Since 24 June 2017, the laptop has completely stopped working. I am told the warranty has expired and I can try to renew my warranty. But till date I have not received a proper assistance from the company service centers in Kochi....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Dell India — Insurance amount charged but insurance not provided.

 Joanna Remedios on Jul 6, 2017
Hi, my name is Joanna Remedios. I was advised about the dell insurance from a sales rep at Dell. I paid Rs.13, 000.00 on 03/06/15 (NEFT- REF NO:N154150074018455) via HDFC bank. The said insurance was never applied to my laptop account. i have contacted the so called diligent customer care dept. However, all I’ve got is a xfer from dept. to dept. not the mention the false promised callbacks.
On one occasion, i was holding the phone in my hand only to see that the call being made by dell was a ring and disconnect even before i answered, just like a missed call. Does Dell really call that...
Complaint comments  Read comments Complaint category Insurance

Dell India — Non Genuine parts found in Laptop purchased from Authorized Store

 M. K. Agarwal on Jul 4, 2017
This is with regard to the issue persisting from nearly a two month now on a Dell Laptop Model - Z566110 INS15(5559) that i had purchased for my daughter Nidhi Agarwal.

I had purchased the laptop make - Z566110 INS15(5559) SILVER MATTE, (SERVICE TAG NO.- 88GQDC2) from your Authorized Dell Store ISERVE SOLUTIONS & SERVICES PVT. LTD., KOLKATA, on 13th September 2016.

In the month of November itself my daughter had started facing problem with her laptop screen (sudden blackouts & flickering) for which she had taken the technical assistance (CASE NO: 93844085) from Dell...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

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