Dell India Complaints & Reviews

Dear Madam/Sir,

I had purchased the Laptop on 8th Oct 22, and had taken extended warranty (Festive offer), in Oct 22, which was activated in Nov 22.

The Invoice and the Warranty screen shot (101022S0770521) is attached in the mail sent to Dell Technical Support ([protected]@help.dell.com) and [protected]@grgindia.in.

1) Dell Technical Support Case Number :[protected]
2) Dell...

I had bought this laptop on 21 october 2023, its hinges on the right side of screen broken whinin 2 months, it was under warranty so those were replaced, warranty lapsed in sep 24, again on 7th july 2025 same hinges were again broken, I lodged it with your service centre in bareilly on 8th july, they again replaced the hinges and charged 7244/- from me, my complaint is this, that a product of such a reputed company like dell is broken 2 times...

I have been contacting the dell helpline from a May 8th 2025 onwards, they are saying they are resolving but they are not doing anything actively to resolve it.
It's a high-end laptop which I have got and OS is not working properly, it is hanging a lot & heating a lot too and I have been getting windows error.
I have written mail several times to grievance officer too but my issue not resolved.
Deepika from...

I have ordered dell pro compact silent keyboard and mouse - KM555. It has been 2-3 working days but I have neither received any order confirmation mail nor the order is showing on my orders on the site.

Speker is not working. no sound not on online classes...

Recently i replaced the Dell G3 laptop hinges with diaplay and display back and front panel at a cost of 6153/- at Dell official service centre on[protected], after part replacement ram also not working . on[protected] the hinges broken again means same issue . This issue not onlu mine many of gell g3 users posted the same issue in Dell Community forum, I asked the customer care they said that product only 90 days warranty, this warranty period not informed me at the replacement of the part through voice i think they mentioned at terms and conditions, i say i will proceed legal action they say that youre product is out of warranty and product warranty period over we cannto provide free service you need to pay and get a service i asked more than 6 times they say that we are not provide a free service i addred many of the users facing same issue also i send a legal notice you can refer now any how this main harware product atleast sustain 8 months how many times i need to replace at a cost of 6153/-

Sub: Dell Laptops models Dell Precision 5510 and XPS 15 9560 as displayed on the screen

Hello, Dell team,
GM from India!
The laptops were used by my nephew. But both of these laptops experienced varying issues over a period of time. I give below the issues experienced/observed, action taken and changes observed.
1.Dell Precision 5510 as displayed on the screen, but model was not shown in System details....

On 4/10/2024 I purchased a computer and paid for online. After payment received by Dell, they cancelled the purchase and withheld the refund.
I requested a refund immediately and I was informed that it takes between 5 and 7 days to process. Now it's over a month and still no refund.
They haven't told me a reason why the delay except to say it's bee raised.
I'm afraid if I seek legal help I have to pay lawyers
with my refund and I end up losing my money.
What can I do except ask for your help.

Purchase Order Number and ID:[protected]

I am unable to make a USB w/ Dell's Ubuntu, even though my laptop came with Ubuntu pre-installed. When using Dell's Dell's recovery tool, I get the message "No OS images for the tag, though images exist for this product."
My laptop service tag :- HCKK5Z2
Tried Everything but nothing work like going to store, contacting support, etc

Service Tag :918W5Z1 . My laptop is with dell india banglore since last 4 month . still not getting back return from dell india . Kindly check and update on same,...

Dear Sir/Madam,

Talked with Ms Anisha Gupta, who seems away but no one is giving offer for renewal while the warranty is transfered and the documents/photos of the laptop and condition, invoice already mailed.

Upto today, no offer, what to do or else work without warranty.
Laptop is used for home purpose.

Inspiron 15 5510/5518
Service Tag: 4H6CTG3...

Greetings of the day!
My name is Manish Dhawan and I have a Dell laptop of model XPS 13.3 9310 with i7 processor, 32 GB RAM and 1 TB SSD. I also have an extended warranty till April 2024.
I am harassed by the way Dell technical team handed the complaint. The dell higher authorities did not bother to resolve the case. I already mailed many times to the higher authorities but the reply will be given only by the escalation team...

I bought a Dell Aio and wanted to return the system since the day I received it because it started giving audio problems. I wanted to initiate a return return but I couldn't do it by myself nor would anyone from Dell help me out. Even after calling them out on social media, they would not help me. I've also started to get this terrible pain behind my eyes when I use it. After complaining on the national consumer forum, someone from their Advanced Resolutions team finally called but they would not accept a return without taking a restocking fee. Despite my pleading with them I literally cannot afford the fee which is more than 18 thousand rupees.

I am so exhausted. I cannot even do anything because the burden of buying this device has fallen on me. I'm worried that the prolonged use of this Dell AIO would exacerbate the pain I'm facing.

I really do not know what to do.

I have received a call from naukri service they asked me to pay 2500 for attending the interview and after that they asked me to pay 6500 and then 15200 and then 21500 I have paid all the amount but it is a fake call pls help me to refund pls

A cluster red vertical lines have appeared in the far-right hand side of the screen just above the power button. This seems to be an wide spread issue with the dell monitors from what I read in the internet forums. Dell is refusing to address the concern.

Ordered an All-in-One Desktop on 29th December but after payment, I received no tracking information whatsoever. on the website, I couldn’t track using my order number nor get 'order support'. The estimated delivery date is also over and still, no one got in touch with me until I called them. For further context, the product concerned has been pre-paid and costs over 1lac...

I have facing some power on issue in my Dell G15 laptop. So I decided to visit Dell service center. They told to replace my laptop motherboard. I will paid 10, 000 and I replace my motherboard and get delivery in sept 20, 2023. Past 10 days I have facing a same power issue also with lagging issue. So I decided to contact Dell technical team, they told me that motherboard warrenty is out. But my motherboard is still in warranty. Unfortunately...

I have facing some power on issue in my Dell G15 laptop. So I decided to visit Dell service center. They told to replace my laptop motherboard. I will paid 10, 000 and I replace my motherboard and get delivery in sept 20, 2023. Past 10 days I have facing a same power issue also with lagging issue. So I decided to contact Dell technical team, they told me that motherboard warrenty is out. But my motherboard is still in warranty. Unfortunately today is the last of my motherboard warrenty. But they told my motherboard warrenty is out. I have all proof when I will receive my laptop. I have already lost 10, 000 with low quality service. Now they ask for extra amount for repair my motherboard service. I'm really disappointed regarding this issue

On 13/11/2023, I purchased a DELL laptop G15 5530. I was shown placard with specification 14 cores and 24 MB cache and for this specification configuration I purchased the laptop but after the purchase when I checked the properties in the Task Manager, it is showing 10 cores and 20 MB cache only. When I told this to the retailer, they said this is company's fault as they had given wrong placard having misinformation of the product which...

I am Ragunathan S Address JJ House, Door No 6/3 Jayaram Avenue Vannanthurai Adyar Chennai 600020 TN India Ph [protected] PURCHASED Model DELL VOSTRO 3520 Invoice No [protected] Invoice Date 16.08.2023 Customer Number[protected] Order Number[protected] Service Tag J2X7TY3 Order Date 16.08.2023 Recently I purchased the above model od DELL Vostro and it is being used at college IISER Bhopal used by my daughter.

On 26.09.2023 I reported about screen monitor that got blackened and it was reported to DELL Service Support and the monitor was replaced on 29.09.2023 by DELL service support technician.

After they leaving [until service time the laptop was running in battery] when it was plugged for AC mains connection the laptop didn't get switched power on and when on 30.09.2023 being Saturday no Dell Support is available.

I have given an online complaint in this regard. As I totally rely on laptop for the studies as all course materials, test materials etc are available in online mode only. As exams are to start on 8th Oct 2023 gets completed on 15th Oct 2023

The previous service complaint took three days for completion and immediate next complaint arose. Kindly replace the laptop with a newer such that it doesn't spoil studies.

Following are queries

Does DELL India maintain stocks of parts for anything they sell ? If yes why delay in service schedule ? postponing at will If not why they sell those products ?

Is selling and service practices adopted by DELL India benchmarks to DELL Inc ?

Why DELL India expresses concerns and repeatedly mentions it has forwarded the complaint to internal team/service team etc, The fact emerges from continuous communication is that DELL India doesn’t possess the part required.

Do you think any customer will pay and accept that DELL India a MNC company selling inferior products and provides worst service.
Do justice.