[Resolved]  HCL Laptop Sl. No. 3064ax045068 — AMC complaint

My dearest Sirs,

My above laptop (Sl.No.3064AX045068, Model HCL 5601- milk stone) was serviced at your Chennai Service Centre on 26 Nov 2007 for a minor problem. As per the advice of the then Manager ser vice centre, Mr. Subramaniyam, I agreed to put the laptop under annual maintenance contract for two years with effect from theat date and I had paid a sum of Rs.7000/- vide cheque No. 732213 dated 26/11/07 of ICICI Bank Ltd. The cheque was encashed by your esteemed account department. Subsequently, I also received a call from your Mumbai office that my AMC has been registred and I will get 02 years of free service from your any of the service centres in India.

Unfortunately, my daughter presently studying in Kochi took the laptop for servicing and she informed the service centre that the particular laptop is under service contract, but they refused her and said no particulars are available in your list/network.

Please advise me the next course of action! I am disturbed. Now I can only request you for refund of my amount with Interest since you neither registered my laptop for service contract nor I received any service from you for the last one and half years. Alternately, you may please register my machine for two years with effect from the actual date of registeration.

Shall I expect a speedy action from your part? The machine is required for my daughter for her project etc.
Yours truely,

Udaybhanu