HCL Me Tablet — HCL - Irresponsible Behaviour

Address:

Andhra Pradesh

Hi Sir/Madam ,

I have purchased HCL ME Tablet with serial number 213YFD043368. Just after a week, the Tablet stopped working. I was unable to switch on the same and after reaching the HCL Customer care [protected], they provided the contact number of IVEL Technologies to handover the Tablet. The Tablet was handed over on 2nd July,2013 (receipt # 2789). IVEL Technologies seems to have raised for Demand for PC Mother Board (that's what they informed) on 5th July,2013.

After 15 days of follow up and false promises from IVEL Technologies, I reached HCL customer care to learn that the required substitute(part) was not delivered to IVEL (The call Id for the same is -[protected]), Officer promised to me that by last week of July I must be receiving my Tablet.

Today i.e., 07/31/2013,I reached HCL service number [protected] to find out the status, Officer surprisingly informed me that there is a manufacturing delay and It would take a week’s more time. I insisted on the date on which my tablet would be handed over to me .Officer repeatedly said he would not be in position to give me the accurate details . I insisted to provide me a date again, as I could see the company and service provider is not taking any responsibility of the delivery. I wanted to speak to any responsible person and asked the officer to transfer the call .The officer irresponsibility and was adamancy irate me which made me to demand and stop officer to speak illogical and asked to transfer the call.

The transferred call landed no where and had to wait for over 10 minutes before I hung up with sheer disappointment. Please help me in this regard.