[Resolved] HCL Me Tablet — Laptop not repaired even after 24 days of submission

er.ankitkumarbansal

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

My laptop model number is AE1V2353-I and serial number is 6111AE876243. My laptop was not powering on. It was in warranty period and warranty serial number is 711B[protected] so I register my complaint at HCL customer care number [protected] on 8th December 2012 and on the same day I submitted my laptop at the Fourtech Computer (Authorized service centre for HCL laptops), Shivaji Nagar, Pune. Today is 1st January 2013 and still I did not get my laptop back. Its almost 24 days when I submitted my laptop.

I have sent them many emails and many calls asking them to repair my laptop or issue me a new laptop as my work is impacted due to laptop unavailability. But neither I am getting any response from their side nor my laptop.

As I am a IT professional, this is impacting my professional and personal life, which is very frustrating for me. I need your assistance and appropriate compensation in this case.

Regards,
Ankit Bansal
Mob: +91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ajay P Kanojia

HCL LAPTOP — Laptop not repaired

I purchased A HCL laptop in sept 09 & within a months time there was a problem in Power switch. I gave it in HCL Andheri (E) service center. I gave my laptop on 23rd sept & till date whenever I call them i am informed it will take a weeks time , I have now waited for 21/2 week . I am still getting the same response when called on 9th oct 09 that i will have to wait for 1 week .

I have spoken to vipin from HCL help line on 3rd OCt whos does comes on line post promising me i will get the laptop in 2 days.

My Job sheet No : [protected]

Kindly provide some help please.

deepak gupta

from Lucknow, Uttar Pradesh

purchased A HCL laptop & within a months time there was a problem in motherboard. I gave it in HCL lucknow service center. I gave my laptop on 4sept & till date whenever I call them i am informed it will take a weeks time, I have now waited for 21/2 week . I am still getting the same response when called on 12 oct 09 that i will have to wait for 1 week .

i have talk to mr prasant and mr neeraj who is enginer in hcl servive center in lko
please try to solve my problem as quich as possible.

my laptop serial no is 4094AX368046
complain no 2005276
my contact no
[protected]

er.ankitkumarbansal

from Mumbai, Maharashtra

Worst service

jindalarpit

from Mumbai, Maharashtra

I also faced the same problem. HCL has worst customer care service. Never go for HCL