[Resolved]  HCL Me Tablet — UNDER WARRANTY HARDWARE PENDING FOR REPAIRING SINCE OCTOBER 2010

Address:

West Delhi, Delhi

We are purchase 245/- Thin Client 254/- TFT 15" 249/- Mouse 256/- Keyboard 20/- TFT 17" for our company in year of 2008 with five year warranty but you people is not supporting as per the Warranty period is defined at the time of purchase.

And the support people is always used blame us that we have earthing problem in my company. But I already said to him that there is no earthing issue in my company and he can check by their own in my company. And I am doing mail from last one month and the support people from HCL is not even replying my single email. And now I am helpless where should I go to claim my warranty in HCL. And below please review the mail conversation below........



Dear Calldel/Rrcdel,

How long it will take to repair the TFT’s. And please May I know why is you people is not replying my email. Is you are not used to consider me in your client list. I am totally unsatisfied from your services which you are giving to CSC or not replying even emails.

And there is no repairing status I got from any of your team member. And you used to continuously escalate the earthing issue but I had ensure you there is no any earthing issue in CSC and to ensure please come and check.

And in the last repairing please review your repaired hardware status from HCL.

PRODUCT DATE TOTEL CHECKED OK

1. TFT 03.03.2011 18 5 8 TFT picked on 16.03.2011 But no one Received
08.03.2011 12 9

2. Thin client 31 T.C Picked on 16.03.2011 But 22 thin client Received on 05.04.2011 only
59 Thin clients are pending in my Hand

3. Keyboard 25.03.2011 11
28.03.2011 15

4. Mouse 25.03.2011 20
28.03.2011 20

And from this response when I am continuously sending mails and you people not replying. I am not able to understand how you people used to deal with the clients.


Regards,
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064

From: Sanjay Yadav [mailto:it.[protected]@csc.co.in]
Sent: Tuesday, April 12, 2011 11:47 AM
To: '[protected]@hcl.com'; '[protected]@hcl.in'
Cc: 'Surender Kumar'; 'vikas.[protected]@csc.co.in'; 'kapil.[protected]@kapilkajlaassociates.com'; 'purnima.[protected]@csc.co.in'; 'Manish Kumar Sharma'; 'Himanshu Gaur'; 'paramjeet kaur'; 'Farman Haider'
Subject: RE: TFT pending for repairing in CSC FINANCIAL PVT LTD

Dear Calldel/Rrcdel,

I’m continuing sending faulty hardware related mail from last one week but there is no response from your side.
Please clear all pending repairing as soon as possible. Because I have urgent requirement.

Regards,
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064

From: Sanjay Yadav [mailto:it.[protected]@csc.co.in]
Sent: Monday, April 11, 2011 2:43 PM
To: 'Sanjay Yadav'; '[protected]@hcl.com'; '[protected]@hcl.in'
Cc: 'Surender Kumar'; 'vikas.[protected]@csc.co.in'; 'kapil.[protected]@kapilkajlaassociates.com'; 'purnima.[protected]@csc.co.in'; 'Manish Kumar Sharma'; 'Himanshu Gaur'; 'paramjeet kaur'; 'Farman Haider'
Subject: RE: TFT pending for repairing in CSC FINANCIAL PVT LTD

Dear Calldel/Rrcdel,

There is no any movement in progress.

Regards,
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064

From: Sanjay Yadav [mailto:it.[protected]@csc.co.in]
Sent: Monday, April 11, 2011 11:29 AM
To: 'Sanjay Yadav'; '[protected]@hcl.com'; '[protected]@hcl.in'
Cc: 'Surender Kumar'; 'vikas.[protected]@csc.co.in'; 'kapil.[protected]@kapilkajlaassociates.com'; 'purnima.[protected]@csc.co.in'; 'Manish Kumar Sharma'; 'Himanshu Gaur'; 'paramjeet kaur'; 'Farman Haider'
Subject: RE: TFT pending for repairing in CSC FINANCIAL PVT LTD

Dear Calldel/Rrcdel,

There is no any progress of repairing Please do the pending TFT repairing as soon as possible because it is so urgent.

Regards
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064

From: Sanjay Yadav [mailto:it.[protected]@csc.co.in]
Sent: Saturday, April 09, 2011 6:32 PM
To: '[protected]@hcl.com'; '[protected]@hcl.in'
Cc: 'Surender Kumar'; 'vikas.[protected]@csc.co.in'; 'kapil.[protected]@kapilkajlaassociates.com'; 'purnima.[protected]@csc.co.in'; 'Manish Kumar Sharma'; 'Himanshu Gaur'; 'paramjeet kaur'; 'Farman Haider'
Subject: RE: TFT pending for repairing in CSC FINANCIAL PVT LTD

Dear Calldel/Rrcdel,

There is no any movement in progress. Please do some needful on urgent basis. Because here is urgent requirement of TFT’s.

Regards,
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064

From: Sanjay Yadav [mailto:it.[protected]@csc.co.in]
Sent: Thursday, April 07, 2011 6:36 PM
To: '[protected]@hcl.com'; '[protected]@hcl.in'
Cc: 'Surender Kumar'; 'vikas.[protected]@csc.co.in'; 'kapil.[protected]@kapilkajlaassociates.com'; 'purnima.[protected]@csc.co.in'; 'Manish Kumar Sharma'; 'Himanshu Gaur'; 'paramjeet kaur'; 'Farman Haider'
Subject: RE: TFT pending for repairing in CSC FINANCIAL PVT LTD

Dear Calldel/Rrcdel,

There are no any movements regarding to repairing of pending TFT’s.

Regards,
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064

From: Sanjay Yadav [mailto:it.[protected]@csc.co.in]
Sent: Wednesday, April 06, 2011 6:30 PM
To: '[protected]@hcl.com'; '[protected]@hcl.in'
Cc: 'Surender Kumar'; 'vikas.[protected]@csc.co.in'; 'kapil.[protected]@kapilkajlaassociates.com'; 'purnima.[protected]@csc.co.in'; 'Manish Kumar Sharma'; 'Himanshu Gaur'; 'paramjeet kaur'; 'Farman Haider'
Subject: TFT pending for repairing in CSC FINANCIAL PVT LTD

Dear Calldel/Rrcdel,

These are the following serial numbers of faulty TFT’s which are pending for Repairing. Because your HCL Eng. not comes for repairing after 08.03.2011 so it is pending. Please rectify these problems as soon as possible.

Sr. No. TFT Sr. Number
1 [protected]
2 [protected]
3 [protected]
4 [protected]
5 [protected]
6 [protected]
7 [protected]
8 [protected]
9 [protected]
10 [protected]
11 [protected]
12 [protected]
13 [protected]
14 [protected]
15 [protected]
16 [protected]
Total 16


Regards,
Sanjay Yadav + CSC FINANCIAL PVT. LTD. + it.[protected]@csc.co.in
[protected],[protected] + A4/1, Mayapuri Phase-2, New Delhi 110064