Respected Sir/ Madam
I deposited a HDFC cheque on 23rd of last month(Friday), for my HDFC credit card at the HDFC bank branch in Chennai. My cheque was send for clearing at 12 noon on the same day, I knew the clearing time, since I was physically present and I saw the staff had handed over all the cheques(including mine) to their internal staff who collects and delivers the cheques to the corncerned department.Being the same bank cheque, it should have cleared on Sunday morning or Monday morning, unfortunately it didnt happen.When enquired to the call centre, I was informed even local cheques takes 4-5 working days. But, the call centre executives are unable to answer as to why.
What's the point in depositing the same bank cheque?
My 2nd issue, as usual not receiving statements regularly.
I also requested for a redemption form on the 29th of last month, till date no redemption forms send to me. I again requested on the 13th of this month, and I informed the staff its my 2nd request as I didnt recieve 1. The staff said the redemption form was delivered on the 31st through courier, but staf[censored]nable to say as where its been delivered, who has collected it, which courier company, or the airway bill number.
HDFC started off very well with credit card service, but as years pass by their services are going down.
Please do consider this complaint. Hoping for a better service in future. Thanks.
Aug 14, 2020
Complaint marked as Resolved
with deep sorrow want to inform you that i am your customer since jan 2008 .
i m holding your credit card no. [protected].
we are not intentional defaulters but due to poor from your side leads me to pay more charges like late payments and over due amount charges on outstanding amount
i have complaint several times on call center but al my requests
goes in vain.
sir,
i request you to kindly look in to the matter, following are the irregularities
1. delivery of statements after due date.
2. uncessary late payments charges amount which ahave already
paid in time
thanx!
sincerely yours
rajni arora
#1080/10 st no 3
bal singh nagar
basti jodhewal