Jammu & Kashmir Bank / J&K Bank Customer Care
The Jammu & Kashmir Bank Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
281
COMPLAINTS

Jammu & Kashmir Bank / J&K Bank Customer Care

The Jammu & Kashmir Bank Ltd.

Address
Maulana Azad Road
Srinagar
Pauri Garhwal District
Uttarakhand
India - 190001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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74

Phone:
Phone:
+91 19 4248 1953  [Srinagar]
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+91 19 4248 1953  [ATM Helpdesk]
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+91 19 4248 1999  [Customer Care]
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+91 19 4248 1936  [Srinagar]
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60
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+91 19 4248 1936  [ATM Helpdesk]
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60
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+91 19 4248 6151  [Credit Card]
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+91 19 4248 6149  [Credit Card]
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6
+91 19 4271 3200  [E-Banking]
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+91 19 4248 2463  [Credit Card]
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+91 19 4248 1935  [Boardline]
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+91 19 4248 1930  [Boardline]
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+91 19 4271 3292  [E-Banking]
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+91 19 4271 3333  [Srinagar]
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+91 19 4248 6427  [Credit Card]
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+91 19 4248 6424  [Credit Card]
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+91 19 4271 3333  [ATM Helpdesk]
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+91 19 4271 3300  [E-Banking]
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Customer satisfaction rating
3%
Complaints
281
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Jammu & Kashmir Bank / J&K Bank related photos (32)

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Jammu & Kashmir Bank / J&K Bank Complaints & Reviews

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Jammu & Kashmir Bank / J&k Bank — fraudulent atm transaction

 fwdktb on Mar 19, 2019
My name is fawad ahmad katebi; son of mohammad hussain katebi. I am an afghan national, pursuing bachelor of computer applications at jamia hamdard university. My j&k bank nro savings account number is [protected]. My bank branch is located at jamia hamdard university new delhi. On 18th march 2019, my account got fraudulently debited for two amounts of rs 10, 000 each - total of rs 20, 000, completely without my knowledge, at 06:52am and 06:53am simultaneously. These transactions are fraud and not withdrawn by me. I only received this money few days ago and it is for my monthly expenses. I...
Complaint comments  Read comments [1]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — activation of e banking facility

 Shaziash on Mar 16, 2019
I have registered for e banking. The registration is complete. I have registered for this facility on 14th march 2019. The registration is done but when i login it always shows no active account is linked. It has been three days since i registered but still it is not activated. Can u please check the problem so that i can use the e banking facility because i can not visit the bank everytime i need to do transaction....
Complaint comments  Read comments Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — non-refunding of amount

 Suhaa_Shakir on Mar 16, 2019
I did shopping on 13th January and used my card for payment. When I entered pin 1340 rupees got deducted but no slip came then they asked me to try again I tried again this time slip came and again 1340 got deducted. I asked them for a statement where they got 1340 rupees only one time and that's the second time. I waited till 24 hours and I'm yet to get my money back in my account.
I want to raise a complaint about it now as it has been 3 days till then and I got nothing from you....
Complaint comments  Read comments [2]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — jk bank manager

 Nazeem Qàďìŕ on Mar 15, 2019
Manager of jk bank branch nisht park bandipora pora is not working properly and not as per rules and regulation specified by jk bank and rbi
He is not bias with all customers and doing work with his wishes and treating with customers differently as there is more related party transactions with out any rules and regulations and gives prefrence to relatives and other close cricle customers looking like a paid /corrupted manager
Please take further action...
Complaint comments  Read comments Complaint category Business & Finances

JK Bank — amb charges even I have sufficient balance

 Lucky288374 on Mar 3, 2019
Last month 2-2-2019 my account balance is about rs 1200 and after 1 month of amb charges next month 2-3-2019 he put me amb charges again rs 236 even i had sufficient balance in my account
And one more complaint i had taken education loan and my father is a farmer and the bank charges me charges in every month but the interest on it is given by government authority but the bank not complete his duty properly......
Complaint comments  Read comments [1]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — debited my money without submitting form fee of ssbjk

 RAther AAdii on Feb 24, 2019
Assalamualikum
I'm aadil ahmad rather, the costumer of your bank branch kreeri baramulla j&k india. I was submitting my fee for ssbjk post through debit card (Master card), but when i submits fee and the site showed me the error and process wasn't complete and my balance was deducted by bank of j&k. So please refund my balance that will be your most greatness? Sincerity...

Yours sincere costumer

Aadil ahmad rather
Account no... Sb 15042
Branch... J&k kreeri
Debited date...24th of feb 2019
Time... 11:52am
Amount...350...
Complaint comments  Read comments [2]Complaint category Government Organizations

Jammu & Kashmir Bank / J&k Bank — negligence in replying an urgently needed email sent to j k bank branch, number

 Aqib.scholar on Feb 21, 2019
Respected sir/ madam

With due reverence, i would like to draw your kind attention towards the grievance which is as:
1. I am the account holder of your branch (J k bank, nunnar, ganderbal) from last 6 years
2. Last week i was in need of the international transactions property available with my account, as i had to send some money to attend an international conference at europe.
3. As i enquire from your officials available at the branch regarding the international transactions from pay pal application, they asked me to send an email to the jk bank, branch - nunnar...
Complaint comments  Read comments [2]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — complaint against deduction of money on a failed transaction

 An na on Feb 12, 2019
On 5th feb i made a transaction at dominos of 625 rupees... I made 2 transactions among which one showed failed so i had to repeat my transaction.. However from my account the so amount was deducted twice... I reached dominos that moment to confirm theh showed me the details n only once the transaction was succesful... So they told your bank will refund within 24 hrs bt no refund was received.. I called jkbank customer service even they told amount will get refunded in 1 week or so.. Pleasw look into the matter i need my money back...
Complaint comments  Read comments [2]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — cash deducted to my account

 abhimanyudelhi on Feb 10, 2019
Hello sir i am abhimanyu my account no is -[protected]

Ajh 10/02/2019 ko mere account se 10000 ke four tranjection ho gay hai total (40000) forty thousand withdrawal ho gay hai mera atm card mere pass tha fir kaise paise withdrawal ho gay please revert me [protected], mail - [email protected]

Branch — j&k bank greater kailash part 1 new delhi...
Complaint comments  Read comments [2]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — fraud transaction

 rizmalik on Feb 10, 2019
My friend recieved a call today from unknown number saying "he is from jammu and kashmir bank main branch srinagar your atm is going to block today if you want to further use please tell us your card no's and adhaar card no so. We will continue your service by asking for one time password he froudly looted his 14000 rupees we have blocked the atm now he wants if there is any chance of refund or case against the number [protected] please do something...
Complaint comments  Read comments [4]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — transaction failed but debited 5000 from my account

 Muku gupta on Feb 10, 2019
On 6th january 2019, i went to union bank atm for transit 5000 but due to shut down i wouldn't get money. But 5000 has been debited from my account. After waiting for two days i went to jk bank residency road jammu for complaint against my debited money. The bank didn't give me any feedback then i again went to jk bank for getting information about my complaint. They said the union bank refused my complaint. Then i said sir u again raised my complaint for seeing cctv footage. After 17 days i again went to jk bank now the incharge of atm section told me mam they again refused ur request, so u should...
Complaint comments  Read comments [1]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — jk bank mpay app is not working

 Eye Shahida on Feb 9, 2019
Esteemed sir,
I just purchased a new smart phone. I inserted my sim card which is registered with the bank under account number _. I was having good experience with mpay, but unfortunately since i installed mpay in my new phone, it is not working. The response message i receive all the time is 'your transaction timed out'. Now i request your good self that kindly provide me the necessary procedure so that i may resume my best ever experience with the app and bank conveniently.
Thanking you in anticipation.

Sincerely yours

Bilal hasan
Handwara...
Complaint comments  Read comments Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — sudden deduction as amb charges

 Wasimbaba on Feb 8, 2019
So yesterday i logged into my mpay app and checked my account balance. But to my surprise i'm finding that my account has been debited by 148rs as amb charges.. I don't know anything about this amb charges neither was i told about it before.
It would be really convenient to let people know first why they're being charged instead of suddenly debiting money from their accounts....
Complaint comments  Read comments Complaint category Unauthorized charges

Jammu & Kashmir Bank / J&k Bank — removing the lien balance

 Abid Rasool on Feb 6, 2019
Dear sir/ madam,

This is with regards my salary account number [protected] maintained in your jk bank b/u noor bagh, srinagar. I am using this account from past few years and i just need this account to get the scholarship purposes im jus a student not any employee. The account does not possess any huge transactions and neither i’m using any credit card / loan facilities from the bank. I just have debit card and the charges for same are regularly deducted from my account after every quarter.
This is not the first time that my account has got deductions on the head of lien...
Complaint comments  Read comments Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — poor response

 [email protected] on Feb 6, 2019
Respected sir. A file forwarded by khadi and village industries board kulgam to branch head katsoo kulgam in the name of javaida akther r/o shalipora after fullfilling all legal formalities. And for further proceedings i along with my spouse visited branch where branch head reponsed nicely/politely and he forwarded file to incharge credits. Todays it's my 8th visit. But the incharge credits never tell me for further formalities and never behaived well same i bring into the notice of branch head but his behavior is on same position.. Kindly look into the matter.....
Complaint comments  Read comments [1]Complaint category Loans

Jammu & Kashmir Bank / J&k Bank — refund not credited to my account

 lalamfl on Feb 4, 2019
Returned two cabin fans fulfilled by amazon purchased vide order nos
[protected] &[protected] paid by cash on delivery.
Two refunds of rs 1870/- each
Issued by amazon on[protected] on above bank vide
Refund reference nos.[protected] &
[protected]
But have not been credited to my bank account till now. Bank asks for unique
Transaction id number where as amazon provides only refund reference
Numbers. I do not know what to do and how to resolve the issue now.
I had provided my bank account number to amazon for refund....
Complaint comments  Read comments Complaint category Appliances

Jammu & Kashmir Bank / J&k Bank — net banking [Resolved]

 Shazad Ahmed on Feb 2, 2019
I am unable to operate net banking. When i make a transection it shows "your account is not active", then i registered on official website of jkbank netbanking, there is also written on the top of left corner that 'no active account', so tell me the solution of this problem so that i can easily access net banking and enjoy the services provided by jkbank...
Complaint comments  Read comments Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — law department

 Muz Bhat on Jan 29, 2019
If the value of a property exceeds the bank requirement can this property be used for another loan
This case is in jk bank branch wagoora
Name Suhail Muhammad bhat
Sheep under IDSSR scheme
His father has mortgage his property against another loan but now they ask for another mortgage for another loan case
But the propertian has given higher value so he wants the property be given as mortgage
Section 81 marshalling...
Complaint comments  Read comments Complaint category Loans

Jammu & Kashmir Bank / J&k Bank — jk bank branch

 firdous raja on Jan 28, 2019
Sir
i was one of the reputed customer but diue to your administrative poor response especially deputed in alamgari bazar they are very careless and non co operative and repeatedlly shown rude behaviour with the customer which is totally disagreeing negative image towards bank image . as, complaint was only to solve my surcharges in credit card without my confirmation.
during submit the same in same branch one told executive each and every executve told some times go upstairs i am not a dealing person. when i move upstairs for registering my complaint he told me im not a dealing...
Complaint comments  Read comments [1]Complaint category Banks

Jammu & Kashmir Bank / J&k Bank — inconvenience of ladies while entering iqbal park main gate in the morning

 Faisal Imtiyaz on Jan 28, 2019
Respected sir,
Ladies of the surrounding areas of iqbal park sarai bala srinagar j&k who come there in the morning, face a number of difficulties as the gate keepers and other management dont care well about the maintainence and dont do their respective jobs well since a year. The workers even when asked to take care of the park dont take it seriously and are also not afraid of taking action against them. Most of them are not present and even are asleep. Crpf and other security forces are also present there which quite is not safe for the ladies. Therefore it is highly requested to improve...
Complaint comments  Read comments Complaint category Amusement Parks

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Jammu & Kashmir Bank / J&k Bank
non-refunding of amount
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fraudulent atm transaction
7 days ago
Jammu & Kashmir Bank / J&k Bank
debited my money without submitting form fee of ssbjk
7 days ago
Jammu & Kashmir Bank / J&k Bank
negligence in replying an urgently needed email sent to j k bank branch, number
8 days ago
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amb charges even I have sufficient balance

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