[Resolved]  Hero Honda — POOR PERFORMANCE & POOR SERVICE

Dear Sir,

I have purchased Hero Honda Glamour Drum Bike on 24.02.07 with the following descriptions:-

1. CH No. 07BASM2253
2. E. NO. 07BASM22355
3. MFC CD - HHML
4. Colour – Black
5. Class – MCYL
6. MFG. DATE – 02/2007
7. FUEL - PETROL

At the outset I would like to express my dissatisfaction on your products initial level itself. Prior to this I had a TVS bilke, which was giving good mileage as well as pick-up, even though it was old. First time I purchased your Honda products, during this petite period now I started feeling that my decision of purchase of Honda products proved wrong and I became victim.

I have made following complaints during my second free service few days back to M/s. UPPAL MOTORS, NOIDA for my bike:-
1. Break checking (Not at all done)

2. Gear Trouble (Apply of gear from 1st to 2nd is needed lot of force, and 3rd and 4th is O.K.)

3. Less Mileage*

4. Engine go off (missing) while riding

My bike gives average mileage of only *35 KM /LTR and I am the only lone rider of my bike that too rarely have a pillion rider. Last night also bike engine went off thrice in short span of time, initial both times, it started again and third time engine could not be started, therefore, I pulled my bike all the way to my destination. I opted Hero Honda only for mileage purpose and less maintenance, otherwise I could have preferred some other brand bikes. My bike is not more than six month old, in the initial stage itself if it is started giving trouble, what will happen for another fifteen long years.

After being paid to me deprived services from M/s. UPPAL MOTORS, NOIDA, they called me over phone after 2 days of service to get feed back from me for their Customer Service, then I expressed my disappointment in their service, subsequently she said simply, if not satisfied then GET THE FUTURE SERVICES DONE THROUGH SOME OTHER DEALERS.

Six month is well enough to appraise the products, during this period I was not receiving any desired results from your products. I have no option except switch over to other(s) bike.

I hope the above narration is well enough to understand my problem and awaiting for your valued reply from you per return pls.

Your early action/advise in this regard will be highly appreciated

I HAVE NOT RECD ANY REPLY SO FAR AS ON 24.08.07