[Resolved]  Hero Honda CBZ Xtreme — fault in parts in new bike and poor servicing by service centre

Dear Sir,

Myself Krishna Kant has bought one CBZ Extreme from Shiv Automobiles Add:- G-1/a, Kalkaji(Main Road) New Delhi-110019. Phone:[protected],[protected]. Mobile:-[protected], [protected]. Bike's registration no. is DL3SBJ0573, Reg. Dt:- 14/01/2008. When i bought this bike i got a problem in stand as it goes forward and i was unable to move the bike. I make complain to service centre they changed it. Again i got problem in hand grip it comes out while wet. They were not ready to change it but they changed after i asked them to give me in written that they do not have the grip. Two screw from silencer slipped down. They put screw but charged. Now again i am getting grip problem. One screw of foot rest on silencer dropped. I can'nt understand how they are doing service. In my first service they chargsd me for engine oil but didn't change it. In my third service they were again going to put open engine oil. But i told them not put the same. The name of this poor service centre is Auto Needs situated in Patparganj industrial Area New Delhi.
Now they are not washing bikes. they don't have even any alternate of it.

So, I request you to kindly look into the matter.

With Regards
Krishna Kant
[protected]
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
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My self james william i bought CBZ Xtreme on March -02-2011 now 7th month running i got the problem in my bike near the silencer one cap nut was slipped down from the silencer and i have gone to the hero show room they were saying no stock even the spares authorized dealer is say he has no stock i was searching for it from last 4 weeks any where i go no stock, and also the silencer screw was slipped for the this also i got the same response no stock that is LNk screw, can u tell me the solution how can i get spars parts and how can i rectify my problem.

Regards.
S. James william
[protected]
Hyderabad

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