Hero Honda — No Customer satisfaction in service

Address:

Jaipur, Rajasthan

To
Respected sir,

Sub Service not done upto the mark.

Date 4/01/2011

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I Abhishek Periwal owner of Hero Honda CBZ Reg no. RJ14-ST-9200. I am a regular customer of Akar motor since i purchased my bike, it has been arpound 5 yeras and till today i am not satisfied with the services done by them.

The service done by them are not according to the standard set by Hero Honda, in washing they use local products instead o[censored]sing Ambay product as recommended by the co.
If we have any technical problem they just tell use to get that product replaced instead of getting into the deeper details of correcting it.

My bike Hero Honda CBZ Reg no. RJ14-ST-9200 was making some engine sound. I approached them for this they said its Engine is making sound and you need to get that whole engine fixed for that ( that includes CRANK, PISTON, SHAFT, TIMING CHAIN , ) all product related to it.
Later i approached a local Service centre they just replaced the timing chaing of my bike and it was equally good/ perfectly fine.

Either they themself dont have proper knowledge or they are misguiding there custome, if i would have gone according to them it would have cost me arond[protected]/- but i ended in spending to[protected]/- so that is a lagre difference.

Please take strict actions against them . As they are enjoyinh there monopoly in the market , which shouldnt be.

They are spoiling the brand name of the company also, if i wont get after sale service then its no point in buying hero honda. just of because of this reason i purchased Bajaj Pulsar 66000/- and Bajaj Avenger 83000/- .

Its just affecting the co in the end.

Thanks

Abhishek Periwal
Shree appartment
Sec no. 4
Vidhya dhar nagar
jaipur 302023
Rajasthan

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