[Resolved]  Hero Honda Karizma R — Damaged bike while first servicing

Address:

Pune, Maharashtra

Dear all,

I purchased Hero Honda Karizma R from United agency, Niksia Group, Satara Road, Pune.
The condition of vehicle at the time of purchase was excellent.
As I ride over 500 kms, I gave my bike to the authorised service centre, Automark in Gultekdi, Pune for 1st free servicing.
At the time of bike pickup after servicing, I realised that electric starter switch case was broken.
I immediately informed the same to the manager, where he pushed the fault on me saying it was already damaged.
Later on top it, I found they damaged the electric starter switch and disturbed the headlight assembly due to which bike giving vibration sound from the front faring.
I argued with the head manager, who deemed to be co-operative, told me that he is not having the electric starter switch case and he will inform me as n when the case will be available.
However I didn't received any calls from them as of now, everytime I call them, the answer remains the same, the case still isnt available.
Now as I am still riding the bike with broken case, I realised another issue with the handle of the bike.
As I speed up above 40, the handle start to vobble.

Till today, I havent received any response from automark.
I regret to purchase the Karizma R.
After putting 87000 + 3000 for extra for using debit card, all I got is good bike (at the time of purchase) made faulty (after 1st free servicing).
I hope if anyone authorative reading this small piece of another complaint against automark motors, would take atleast a corrective action and help me restoring my bike back to new.

P.S. Karizma R is very good product but the dealer (NIKSIA) is faulty n have alot of customer base, thus dont care about customer service.

Regards,
Sujay
Mobile - [protected]