[Resolved]  Hero Honda Pleasure — Non responsibility of Service Centre of Hero Honda

Address:

Alappuzha, Kerala

Dear Sir,

1. I have purchased Hero Honda Pleasure with Regd No KL-31A-2366 in the name of Rajasree R Nair, (my wife) on 03 Jun 2008. We keep in mind with a good response and consumer satisfaction about your company at the time of purchase.

2. Now I am in a trouble regarding poor response and miss management of your Service Centre in Elegant Motors, Thattrambalam, Mavelikara (Kerala), Phone No[protected], where I purchased the same. As mentioned in my earlier compliants, your company and service centre not showed any response. I am totally confused. The vehicle is at the Service Centre for one month.

3. The Service Centre ordered to change the following parts and they have not the same, and they asked to purchase the same by us and give them for replacement. This is not a good response of Hero Honda Company. So please order your Kerala branch to take action accordingly :-

(a) Front Cover (b) Lower cover (c) Break Assy (d) Handle cover

4. If your companies response is like this, I will approach consumer court and it will produce to the media and periodicals as a hot news. Also I will take action through RTI Act 2005 for the same, as I am a serving Non commissioned officer in the Indian Army.

5. So you are requested to take necessary action towards the compliant and take favourable action at the earliest.