[Resolved] HFCL Connect — poor customer service

[Resolved] HFCL Connect — poor customer service

J jeevan singh from Jalandhar, Punjab

hello sir, this is jeevan singh from chanidgarh, manimjara. i had applied for a broadband connect connection (Home Platinum 1111kbps) through some agent named Sanjay Malik (Sales Code :00053) on 30th june who promised me to set up the connection by 2nd july. today is 6th july and all i have a telephone wire with no connectivity. i called up the customer care and the person asked me to call in the morning without even listening to me. then i tried sending a complaint mail to [protected]@hfclconnect.com but the mail got bounced back to me with a failed delivery status. the agent has already charged me Rs/- 2050. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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anilarora

from Mumbai, Maharashtra

I am calling from the Election cell of Municipal Corporation, Amritsar. In spite of my repeated complaints to your complaint office( No.[protected] no body has cared to visit our office. Ours is a Department which is dependent on internet and the same is out of order for the last two days.The staff is very rude especially S. Tajinder Singh whose number was given by your complaint office[protected]. He simply refused to hear my complaint and put down the phone.Kindly get the needful done or we will be forced to change our internet service provider.

Anil arora
Mo [protected]

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