[Resolved]  Himalayan Tourism Authorised Agent Kesari Tours Pvt Ltd — non refund against cancellation of foreign tour

Address:

Kutch, Gujarat

Parag p jethwa
parag.[protected]@rocketmail.com
Kamdhenu medical
Shop no : 3, kamdhenu complex
Out side varshamedi naka,
Anjar kutch 370110
Mob: +[protected]
Passport applied date: 23/2/2012
Deal finalized with agent: 29/2/2012 for 2+ 1 persons
Payment date: 1) Rs 40000/- dt 1/3/2012
2) Rs 43000/- dt 7/3/2012
Tour date: 28/4/2012
Tour code : F 8 (singapore malesiya)
Tour operator: kesari tours pvt ltd
Authorized Booking agent: himaliyan tourism and packages gandhidham kutch 370201
Agent name: Hitesh gadhavi mob :+91 [protected] / +91 [protected]
Cancelation date: 27/3/2012

1. Tour booking was done with option of passport & visa completation to be done by agent.In case of any problem no charges were cleared to us.

2. As passport process was not completed on time ,and tour was cancelled, agent offered us
Rs 12000/- cancelation charges and remaining rs 71000/- to be retained by them against
Forced future tour booking & and to refund now directly.

3. After several harshing discussion seccesons now they are offering rs 8500/- deduction,
Rs 20000/- retaintion for forced future tour, remaining Rs 54500/- to be refunded as per
Companies rule.

4. After several calls to gandhidham agent now he is not willing to reply me on the matter and
Is diverting us talk to operator head office directly and he is talking like do whatever u can.

5. Intialy agent had offered us a domestic tour instead of of foreign tour booked, as passport process was not completed. We were not suppose to travel for a domestic forced package.

6. We booked with good faith and goodwill name of tour operator and agent, but now they are not treating well as per there promises, by saying that passport is not agent’s responsibility.At the time of booking for catching us they told that its our day today job,and they look after faster or timly passport issue. No deduction ,cancelation charges our retaintion of amount was cleared
To us


Kindly do the needful in the matter .

Thanking you in advance.