[Resolved]  Hindustan Petroleum / LPG — Non-receipt of refilled LPG cylinder since 5.1.11

Address:

North 24 Parganas, West Bengal

Dear Sir,

I regret to inform you that in spite of my complaint registered with customer zone of HPCL vide registration no.10043453 dated 24th January, 2011 and an email sent to their Chairman & Managing Director at Mumbai on 28th January, 2011 regarding non-delivery of LPG against booking for a refilled cylinder through their Single Number 24x7 IVR booking no.12665 as mentioned in their website but my grievance has not yet been redressed. Please note that I had booked for a refilled cylinder through the above phone number and got serial number 1 on 5th January, 2011. On 24th January, 2011 when I wanted to know the reason from the dealer about delivery status over phone, the dealer straightway told me that they are not accepting any booking if any customer book through the above phone number and refused to give delivery.

I had requested HPCL to confirm whether your Single Number 24x7 IVR booking no.12665 for booking of refilled cylinder is in vogue and my booking through the above number for the same vide serial no.1 dated 5th January, 2011 is valid or not. Also I wanted to know that in future, shall I book for a refilled cylinder to the above number or not. I do not understand why the concerned officer of HPCL has not been taking any action against the said dealer? Most probably it is the system problem for downloading the data for which they have not transmitted the data to the respective dealers. HPCL can easily instruct the said dealer to deliver the refilled cylinder to the undersigned against my booking so that I can get the same and my purpose can be served immediately, but they had not done so. Lastly, I had received the refilled cylinder on 16th December 2010 which please note. I do not understand why the concerned officer of HPCL has kept himself as silence.

I do sincerely hope that on receipt of my mail you will take up this case very seriously and do the needful at the earliest possible date.

I look forward to receive your valuable reply as well as action immediately.

Thanking you,

Ashoke Kumar Deb
Consumer No.607138
Telephone :[protected]
Email : [protected]@rediffmail.com