PureIT / Hindustan Unilever Complaints & Reviews

To,
The Head of Hindustan Uniliver

Sir,

With due respect and honour state that I am a shopkeeper and i am doing my own business, I am from Sivasagar, Assam, India. In my shop I sell lots of your products through your certify agency. But for few months your agency donot supply any products to my shop as well as to some other shop of sivasagar, assam due to some unknown reason althogh we give clear-cut payment to your agency. For this we are facing lots of problem, now we are buying your company products from some other source.The agency owner is so proudy and donot response to our words.

So, I kindly request you to take some necessary steps against the agency owner so that we can get your products at proper time.


Yours faithfully,

Sri Samir Nath
Astha Gift Corner
Hospital Road
Sivasagar -785640
Assam

To,
The Head of Hindustan Uniliver

Sir,

I am doing the work of representative of a company for last 5 years, and I am very interested to the marketing line, so I want to bring the agency of your company, plese inform me about the above matter.
Thanking You.

U S Dikshit
Medical Road, SILCHAR
ASSAM

To,
The Head of Hindustan Uniliver

Sir,

With due respect and honour state that I have a registered firm and i am doing my own business, I am from Banda, Uttar Pradesh, India. i want the agency of your products e.g. Purifier and others items .
So, I kindly request you to take some necessary steps against the getting agency . pl. inform me .
corresponding address-
M/s Raj Traders
Shop No.09
Zila Parishad infront of
Gol Kothi
Moh.Aliganj
Banda(UP)-210001
Ph. [protected]
Thanking You.

To,

The Head of Hindustan uniliver



Well guys its preety bad that before taking the pureit i heard so many good things about your services but for the last 5 days iam complaining about my pureit water battery but no body is intresting in my call. What to do guys iam so irritate now can some body help me out please. Kindly suggest me should i recommend for your pureit to some one else. I got too much bad service from Hindustan lever. I will not suggest any body for your pureit.

Thanks for too good service.

Avtar Singh
[protected]

Dear Azizussamad,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Avtar Singh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Hindustan Unilever Limited / Pureit purifier — No Service provided

I bought Hindustan Unilever limited - Pureit water purifier Autofill model. I registered my unit as recommended by the company using the company's helpline provided in the user manual of the water purifier.

I requested the company to send a service representative to assemble the unit and show a demo of the same for which they agreed and promised to provide this service in 2 working days. When I did not receive the service even after a week, I assembled the unit myself as per the user manual and started using the same.

After a week's usage the unit started leaking near the joints of its plastic body. I registered a complaint immediately on 25-Jul-2011 (Complaint # C[protected]. The help line representative promised to send a service personnel within 1 working day. I waited for 5 days. No one turned up. I again called the helpline to enquire about my complaint. They apologized and have booked another complaint on my behalf though I insisted to act upon my earlier complaint. The second complaint # is C[protected] booked on Friday 29-Jul-11. Again I was promised by end of the day on Friday someone would attend my problem. Repeating the same response, no one turned up again even after 2 days.

This is the worst ever response I have ever experienced from any reputed company. Out of all my household articles/appliances, I have never faced such irresponsible attitude from the companies.

HUL advertises Pureit as one of its premier product and I never expected such worst service from this company.

I request the company to look into the quality of their service network and their ability to serve their customers.

Dear Sir/Madam,

This is in response to your mail regarding the leakage issue in Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place & Rectified the leakage issue in Pureit, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Yes, I agree I have also ordered for Hindustan Unilver battery replacement for Pureit water Purifer @ Dr. A S Rao Nagar, Hyderabad, Andhra Pradesh - spoken many times to the Sales Representative and to his boss but no response from them and the customer care number never works at all.

Yes I do agree about the Customer Care Service of Hindustan Unilever. I have raised a complaint regarding the Water leakage from battery chamber and also from Bottom chamber. I have raised a complaing on 7th March 2008. Everytime I call the Customer Care they say that engineer will come and rectifiy. They keep on giving the new complaint nos. but least bothered about the service. I also recommend others not to purchase the Hindustan Unilever Pureit Water Purifier.

HI VIJAYALAXMI AND SUDHIR KUMAR

I WAS ALSO PLANNING TO BUY THIS PURIFIER BUT NOW NOT SURE...

TELL ME WHAT WAS ITS BATTERY LIFE???

We ordered for battery replacement 2 months back, but still no response from the Company. We have made more than 50 calls to the service department, but in vain. If the Company is not in a position to do after sales service, then WHY SELL SUCH PRODUCT AND CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time. I strongly condemn this and if necessary, ready to go to Consumer Court also.

Hindustan Unilever is such a big company which makes people to go for this product, but only disappointement for the consumers.

When compared to this, Eureka Fornes gives excellent service to all customers. I hope no one will deny this.

i have just called for a demo of pure it but now i am planning to cancel it. thanks to all of you. Now I am heading towards another options available in the market

The service for Pure-it water purifier is the worst.

If people are sensible, they should avoid buying this product. The company may be a big one, but the service for the purifier is horrible.

The consumer forum should bring an end to this problem.

HUL Pureit — no stock of filter

I bought pureit before 1nd half year ago price at 1500 .I am ordering for a new filter for past 3 months but your help centre simply saying out of stock what can i do this product

PLACE:- Perambur,
Chennai - 82

Yes I agree to the above comments.It is quiet natural with the multinational companies. We have purchased 5 water purifier units for the benefit of our employees. we made several complaint for recharging of the batteries. We get only good talks and nothing materialized.It is injustice and Day robbing

please change our Hindustan unilever pureit battery as early as possible

address

S. Tulasi Dhanalakshmi
T-V/1 Port Officers Quarters
Behind American Hospital
Maharanipeta
VISAKHAPATNAM-530002
Ph.[protected]

I had a plan to bought this product thanx to all of you for your valuable inputs.. and now i am droping the idea to take it.

Hi

I bought Hindustan Uniliver Water Purifier for two weeks ago & made the payment by cheque. My cheque has been cleared with in 2 or 3 days. But i did not get my bill so far. They told me that they will delivered my bill at my home. But i did not get it. I am calling them everyday but i did not get any satisfactory response from their side.

Regards,
Deepak Sharma([protected])
446, Parvatiya Colony-I, NIT Faridabad, Near Disposal Tank
Haryana-121005

This product whould be termed as an Use and Throw product. Getting a battery kit replacement is almost impossible. I have been chasing them for more than a month. I wonder how Hindustan Level comes out with such a pathetic product. They should abandon this go back to selling soaps only.

I have purchased "Pure it" on 7/3/2008 & within one months period, when i opened the inner part of the filter(the cavities), around a small pipe at the corner, there is a cavitiy. i was shocked to see small Cockroches and not even one or two but atleast 8 to 10.
i immediately called customer service people. he came & he also agreed that it was their. i agreed that there are cockroches in my kitchen, but then where will you place your filter then, he argued that u have to keep it away somewhere else. i wonder how a person in a kitchen can use a water from somewhere else?
Next, i complained to the local level sales people and request them to please take away that unsafe product from my house. How can anyone drink a water like that?
there is no response since then from any of the compny people. nobody has turned up till today.

I too need to replace my battery for the Pureit that i have purchased. We have already replaced the tap twice within the year.. now i am not able to get their contact number .. can anyone give me the contact number for complaints and service of Pureit in Chennai?

Hello friends...thanks for your opinions...we need water purifier...we are going to buy PureIT water purifier...coz its a lowest cost...@1600/- only...today we call to "Aqua Guard" company water purification company for demo...he came and explain all the things...they offer price @7900/-...then we are planning to search other companies...
Plz any one can advice me the best Water Purifier for us...

I complained one week ago to replace the battery kit but no response. They are giving me different order nos but no end to my problem. The customer care executives are horrible. They dont even know how to talk to their customers. I bought the pureit just two and half months ago. Though I am under the warranty still they are harrasing me like anything. My battery kit last for only two and half months and now I have to buy a new one which is being quite expensive for me. I request consumer forum to do something about it.

If any one who knows, Please send me thane address for hindustand pureit or contact number,

Thank God. Actually I was planning to buy one. Now after seeing all these comments give up my plan.

yes for the past 15 days we have made around 10 calls for battery replacement bt no response. the highlight is that they have made sales response entry against my s.no for 2 times within this period but no sales representative turned or atleast called me fr enquiry of address. worst service

Yes, I too agree with all others suggestions and comments. As, we are facing same battery replacement and we are trying to contact the number which they have provided and not even a single person willing to repond to what we are saying. I am very angry about their service and if I see any of the sales person on road for selling this and am sure I will give the purifier to him and paste a board that they are liars. I am really very frustated with the damm service they are providing and false promising.

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. Its better to keep 3 pots one above the other with sand in one and charcoal in other to get pure, clear and safe potable water.

Yes, the service is very poor to say the least. I logged a complaint with their helpline 10 days back. After repeated calls to the help line, I am yet to get any call form their service unit. So, please dont buy this product.

Hey i was planning to get this product.. but after reading all these complaints dropped t plan... WHICH IS THE BEST WATER PURIFIER THEN? there are even more complaints about Aquaguard too... suggest a gud water purifier..

I m Pardeep from Faridabad(HRY).I had purchased a 'Hindustan Pure It' on Feb 11, 2008.I complained one week ago more then 5 to 6 times to replace the R.O kit bcos it is not working well but no response. They are giving me different order nos but no end to my problem. The customer care executives are horrible. They dont even know how to talk to their customers. I bought the pureit just three and half months ago. Though I am under the warranty still they are harrasing me like anything. My battery kit last for only three and half months and now I have to buy a new one which is being quite expensive for me.If will not recommend this R.O to anyother until I will get a solution of my problem.

Please mention the city names in the review. Probably the service is not bad in all the cities.
Also, I am planning to buy this purifier because it is the only reasonable product available in market. Hence I would like to know about the service in Pune.

I agree and really empathise with all the people who have raised their complaints as above.

I bought a Pureit Home Water Purifier in about September 2007. Recently the Germ Kill Battery Kit needed replacement and as suggested in the instruction manual we called the helpline number on 3rd June 2008 to order for the Kit replacement. We were told it would be delivered in 3 working days. Yesterday ie 10th June 2008, we called again to check about the status since we had not received any replacement kit, and we were told that our request would be put on “higher priority” and that someone would deliver the kit by end of day.

We haven’t heard from anyone even as of this morning. So I called their helpline no. ([protected] for Bangalore) and the call centre executive very promptly told me that we have the record of your calls but we cannot do anything except put the request in the system. We don’t have any contact with anyone from the company sales or service people. When I asked if she could give a manager’s number she said she doesn’t have one.

I decided to call the HUL head office in Mumbai and spoke to someone who gave a number for their Chennai office[protected] and said that someone would answer the queries there. But as one would expect, no one picked up this number even after repeated calls.

I find this entire thing a mockery of customer service.

Incidentally I checked on the internet for any such complaints and wasn’t really that surprised to see so many people talking about the same problem of battery replacements not being made available. Just FYI there is another complaints board at the following link.

http://www.complaintsboard.com/complaints/hll-pureit-c35769.html

I bought the product on the assurance that it was being sold by a reputed company like Hindustan Lever and was promised that all the spares and service would be easily available. But like many others my experience has been otherwise.

Not only does this indicate that not enough attention has been paid to the after sales service by Hindustan Lever, it also, in a lot of ways, indicates that the company is only worried about the sales of these products and then leaving the hapless customers to fight for themselves.

I guess we will have to resort to the word of mouth publicity and ask our friends and colleagues to stop buying Pureit (although the product itself is good).

Ya i am having the same problem HUL attitude towards their customers is careless. I am from Mira road where we bought pureit to get some clean water.. but now i am finding it diificult to get a battery and have restored to boiling water since HUL is a big player the least I can do to counter this attitude is that I will stop using all products made by HUL... and this is my way of giving it back to these lousy corporates

I have been calling up the toll free number for last one month at least 3-4 times a day for replacement of battery.But not a single person could give a proper solution.If after sale service is not available, then why selling.I am sure Hindustan Unilever have cheated deliberately all the countrymen by selling Pureit.They have no right to use the name HINDUSTAN.This proves them to be anti national.I would request the future buyers to stop thiking of buying Pureit.Now I am thinking of going to Consumer Forum & Media in Kolkata.If this message is read by any Unilever senior personnel please feel free to send a mail or call ( if have guts to do so )
Debashis Mookherjee ([protected])
[protected]@yahoo.com

I informed the helpline number in Kolkata on 14.06.2008 for replacement of battery kits under complaint no. C[protected] and everytime assured the item will be supplied within 2 days but no response thenafter. Continued contacting customer care official several times but in vein. To-day i.e. 22.06.2008 when again I contacted reply came that battery kit is not available and the customer care people expressed their inability to replace the battery kit in near future. If this be the position of a product of such a renowned and multinational company, I advise the manufacturer to stop manufactuing the product and marketing continuation of which means misguiding consumers for cheap business and profit.

I too brought Pureit. Soon after purchase the water contained white powder on the top layer of water in the bottom chamber and ants swim as if its a swimming pool.
for getting battery i had call them many times but the answer was " battery out of stock and will get within 48 hours". 4 weeks has passed but the 48 hours is still to come.

THE CUSTOMER SERVICE IS HORRIBLE AND WE RECOMMEND NOT TO BUY HINDUSTAN UNILEVER PUREIT EVER AS THE PERFORMANCE AND CUSTOMER SERVICE IS " THE WORST "

Today I have planned to purchase pureIt But Thanx to all of you. Now i have dropped my Idea. I will Try for some other water purifier product

I need the customer care no. of Mumbai.

Hi,

I am in dilema that which water purifier to buy.Dear friends please suggest me for a model.I was planning for PureIt water purifier from Hindustan unilever.But after seeing lotof complaints, my interest level has come down for this system.Seeking for an advise.

Thanks for such type of information i was planning to go with pureIT but now i will not.

Thanks for such information i was planning to purchase pureIT today but now i will not.

Hindustan Unilever/Pureit, water purifier — service

I asked the local distributer for service the device and ask for change the battery since last three week but there is no action till now.

Thank god, I gone through this page. Otherwise I am thinking yo purchase it.

Absolutely the same problem. Whenever i call them they say they are going to replace it within 2 days and this 2 days has not got over for a month now. They say battery supply is less. If it is so then hindustan unilever must first manufacture batteries and then manufacture their main product. I think i wasted my money behind pureit, and now am looking for some other water purifier.

i also registerd for battery replacement by this monday and thier
customer care person said with in 3 working days our sales person willl call you, but till now i have not received any call from any body.i even tried to contact their customer care serivice but in vain, some body picks the phone and keeps down.

Really it was worst service and one more important thing is the instrument itself not fitting well and leaking.

I think the company has to take some primitive action otherwise they will loose thier their market.

Chandrasekaran
Rastapeth, Pune

i also registerd for battery replacement on 15/062008 and thier
customer care person said with in 48 hours our sales person willl call you, but till now i have not received any call from any body.thereafter i visited thrice their water safe zone office they also said that they will replace the same with in 48 hours.I am thinking of going to Consumer Forum & Media in Kolkata.4 weeks has passed but the 48 hours is still to come.

Somenath Dutta
Bowbazar, Kolkata

this product is good.

I also plan to buy this product what now seeing all your problems and very worse after sales service ..now i m dropping this and looking for other options in market.

Thanks to open my eye for this product.

Thank you for the information & review given on this site, as I was planning to buy this product, but now I have dropped my idea as I don't want to be in trouble.

Please suggest any other best water purifier at reasonable price.

Yes, guys,
Me too agree that No battery replacement was given to me.
Service is very poor.
I have complained 3 times, but no action has been taken yet.
BUT BEFORE BUYING THE PRODUCT, THEY CALLED ME 10 OR MORE TIMES..
this is the difference in the behavior to think over.
So think twice before buying the product.

Any Comments from Hindustan Uniliver?

I bought Hindustan Uniliver Water Purifier on march 2008.We have logged complaint with Hindustan Unilver two months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

Hindustan Unilever Pureit water purifier — Replacement of the produt

We bought the Product on 15th May, 2008, from Jalaram Agency (Borivali -East), since then we have call several times due to heavy leakage, every time the maintenance guy came and repaired and the Purifier is to work for few days and again same the leakage is to happen. This way we have call them 4 times in 3 months. Last when we raised our voice that we can't afford to come every time and get it repaired, and we would like to get the Product replaced or we would put our complaint against the product, so the Agency guy got some internal parts replaced, which again worked for 2 weeks. This is really sad to mention that we buy the Branded product like Hindustan Unilever and we face such problems. With great regret we have to tell our friends and relatives to go for simple filter than Pureit Water Purifier.

i totallay agree with you guys..we had bought this product because of Hindustan unilever's image. now this pureit water product is totally ruining that.
acutally its not the product, it is the customer service that they are providing for it.
we can email our respetive problems at hun.[protected]@unilever.com .
i got this on their website. let us send more and more mails so that they can know what is happening.
they unit they gave to us was previuosly owned by some one else. n now they are not replacing it.

Hi,

U can also mail ur complaint on pureit.[protected]@unilever.com as i have done.

I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09/2008. My Docket No. is S08/BWN/[protected] and my Customer id no. is [protected]. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 20 Days) I have not received the replacement. In the meantime I contact four times with that executive and every time he/she says that the replacement will be made within 48 hours and following Complaint numbers have been given from your end:
(i) C08703372
(ii) C08707808
(iii) Not recorded
(iv) C08720371
At present the indicator of my water purifier became red and as per instruction manual that was un-usable. My question is that what is the use of purchase of the product if, I do not get the desired service from your end. This goes against the brand name of Hindustan Unilever.
Again you are requested to take immediate steps towards replacement of Battery Kit within early date; otherwise I have no other alternative to go to the Consumer Forum.
With Thanks
Dhruba Roy
Kamarpara Bazar (Shyamsundartala)
Burdwan, PIN – 713127
West Bengal
Mobile - [protected]

my pureit's tap handle was broken 20 days back . i had lodged complaints several times, even went in person to lodge a complaint regard to change my outlet tap. response is ridiculous, they dont even bother to answer, even if they answer they answer in a irresponsible way.i think wholeof the hindustan lever team must learn how to behave .they are uncivilised.i was reaaly amazed how HINDUSTAN lever aline were able to get such employees with very poor skills, resposibility, they must have really picked them with such characteristics.they beg u when they want to sell their product, once its over u have to go round and round to get ur service done. i think this is HINDUSTAN LEVERS policy of satisfying their customers, its better they can change their name to FRAUDUSTAN LEVERS for their worst worst service, i ahd decided not to bauy any of their products.i[censored] belive me then dont go for them, let the people only who can provide such a worst service realise .

It is the most worst service I have ever used. They don't even update their database with the details of the sold out equipement. When I had called them for replacement of battery they were saying that they don't have my equipments serial number so I need to go again to the outlet and get the details entered into the database. How rubbish and wierd is this. But when I told them that I have original invoice copy and with that and using the telephonic conversation recording I'm going to the consumer's court, they have sent the battery within two days. It means that there is no scarcity of either the spare parts or the man power. It is only the negligency. Better to file a case in consumers forum for a good amount of compensation.

I could not agree more with the dissatiafied and harassed customers voicing their complaints! I have booked a battery kit on 15th Oct 2008 and have, since then been promised delivery of the same in 'next 3 days'.But, sadly, the 3 days are yet to come and each time I call the customer service at Kolkata, I am met with apologies and a fresh complaint number!This is absolutely unexpected of a company of Hindustan Unilever's repute.I am sreving in the Indian Air Force and living in a far flung place, away from civilisation.My only source of potable water was the pureit.I feel absolutely cheated.

please closed all o[censored]r hopeless call center no specially [protected] pls. u dont make the pple foolish really a made a bad deal i must go for eureka forbs products

I am suffering from the problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. what do you want please clear .should I through this filter at your office .I am suffering lot from your attitude.pls confirm.customer care no responsethey are telling shortage but hindustan having shortage than why you do this just for marketing .

I was earlier advised that Hidustan Lever's PureIT is the best product in the market. But having read all the above Customer Service complaints, I have changed my mind and now prefer to stick to my old Silver Bromide based water purifier.
Thank You guys for your Blogs.

WingCo David

I also have ordered the pureit battery but getting no response from the lcoal sales department and the call centre number never gets connected, I am planning to log a case against the company in comsumer court.

Yes, I do confirm that their customer service is extremly poor.
I am also suffering last ten days with the same problem of changing of battery. Each & every remainder getting nice hope only but action is NIL.
I recomended my neibhours, not to purchase any products of Hindustan unilever.

A.Sathiyamoorthy.
Chennai. Dt.4th Nov 2008.

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

can you provide the delhi number so that we can speak with ur executive regarding purifier

Pureit Water Purifier — Worst service from PUREIT customer service

We have logged complaint with Hindustan Unilver 1 months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
This is one of worst service i have never seen in my life...
My suggestions is to not to go for PUREIT...


Thanks,
Ramarao
Hyderabad

I also experianced poor experiance from HUL sales & service, I requested for this product, followuped closely for the delivary at home but the Kandivli west based sales office never turned up! I think HUL is very lucky to act as "sellers market" in todays word.

HI everyone. I thank u all for giving ur comments on H L water purifier[pureIT]. i was planning to install it at our home because its cost is cheap. anyways i have droped that idea. but can anyone sugest me which water purifier is best with less cost??

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

Sir,

I am a share holder of our company & I hold ~ 8060 shares + I also hold another 1000 shares thru another A/C.
Here we are talking of a global recession & means to overcome, but this Company does not seem to have woken up at all.
I have serious complaint to make:
I had asked end week of September 08 on the toll free No if they could deliver a Pure It water purifier to my son who is residing in BITS Goa campus.
I was given the Ph No of Mr. Ashish : [protected], this person asked me to talk to the Area Sales Manager, Mr. Sunil Deshpande.
I called up Mr. Deshpande ( Ph No[protected]) & this person was very courteous; he informed that they are starting there Goa Unit after Dassera i.e. somewhere around 1st week of October 08. & then he will deliver the 1st unit of Pure It to my son in the residential campus of BITS Pilani Goa Campus.
This did not materialize so again by 20th Oct I reminded this to Mr. Deshpande that my son has not received the unit & in fact Mr Deshpande should explore this opportunity & try to supply this unit to other students in the campus as there are some 4000 boys & girls residing there.
Till date my son has not received the unit nor a call to me or my son why they could not deliver or there will be some delay in dispatching.
Well what ever your reasons may be & you have become a big conglomerate but please remember that Unilever was brought to this glory just because customers were buying there products.
Now I or my son are not interested in your Aqua purifier - Pure It, but please stop treating the customers as dirt.
At least show some courtesy to inform where the whole issue was stuck which I sincerely doubt it was. There was no willingness in your sales team in the first place to complete the order.
The action that can be done now is remove the Sales Mgr & his assistant so that down the line the message is clear that if the customer is displeased then these are not the people you are looking for.

Milind Deshpande

We have suffered a lot when we ordered for battery kit, when approched to customer care they have changed my client ID itself to another person, how it is possible. looking at the advantage we took one kit in Dharwad also. but the attitude made us bad. we are repenting now. We never expected such a worst service from HUL.

hindustan pureit — water in not fill down

dear sir / madam
we are purchased purit march 2008.after one month its not pull down water.so am call your customer care they tel some suggestions. am do the suggestions. but not solve my problem. so many times am logged the call. but my problem not solved and anybody is not come in ur side. till now.my resent complaint no is C08805535.after this complaint do not soled my problem we go to consumer court.i give only 24 hours only
thanks
regards
your best service
M.kamalakannan

Dear Sir,

we have purchased purit water purifier more than 5 numbers myself and in my relatives houses.

we are satisfied by your product.
But,
Yes, I too agree with all others suggestions and comments. As, we are facing same battery replacement and we are trying to contact the number which they have provided and not even a single person willing to repond to what we are saying. I am very angry about their service.

we are fear abt bacteries due to the bad contamination in water.

Pl give a right serivce person number to change the battery kit.

with regards

Viswanathan.E
No.20 Gandhiyar Street
Nehru Nagar Velachery - 600 042
Cell: [protected]

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. i send complain already four time but no response form that side. so i m disagree from ur customer care side. please solve my problem my customer id is [protected].

dear sir,
i am living in jaipur rajasthan and i need a hindustan unilever pureit.

I have called pureit for battery replacement... Each and every time i call, i have been redirected to another number, and each and every time i have been asked to register for battery replacement again. If people opt to buy pureit, they can buy, provided they can use it only till the battery gets depleted. Instead of calling and asking for a new battery, U can buy a new pureit( U will get the new pureit within 24 hrs ). That is their business tactics.

Friends,

i was also facing the problem with respect to battery delivery, then i got an mail id pureit.[protected]@unilever.com

Within 2 days of sending an mail my battery kit was replaced.

try it will works

HUL/Pureit water purifier — Pureit water purifier worst after sales service

Hi,

I have a Pureit water purifier and using it from last one year, the battery has worn out and I have registered a request with HUL customer care for its replacement on 17th Dec 2008. Since then I have been calling them on 23rd, 26th, 30th and today too, only to hear, that we are sorry for the inconvenience caused, the complaint has been escalated and some one will be calling today. I am no longer able to use the water flter and forced to drink water without filtering it.

This is worst kind of after sale service I have seen. So I advise that plaease avoid buying HUL products as it has worst after sale service.

Rehman
Bangalore

My Name Raku...We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Nearst Office Trissur .I have raised a complaing on 7th March 2008. Everytime I call the Customer Care they say that engineer will come and rectifiy. They keep on giving the new complaint nos. but least bothered about the service. I also recommend others not to purchase the Hindustan Unilever Pureit Water Purifier...WHY SELL SUCH PRODUCT AND CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time. I strongly condemn this and if necessary, ready to go to Consumer Court also.

sir we have purchased your water filter 4 months before, now its not working and i have connected your officials but still their is no response from your officials still now .

we request you to call to us at the bellow mentined no: [protected].


Regards
v. sundari

Dear sir,

We have been trying your officials for the past 10 days but still your person have not sorted our issue so you please do the need ful at the earliest . My contact no is[protected] and my new no to contact is [protected]

thanking you

Regards,

V.mohana Sundari

Advice to people don't buy Hindustan Unilever pure it water filter. because they are not giving the service suppport. 4 months ago I ordered the battries till now they are not send. when i am calling they will say today or tommarow we will send. I called more then 10 times to help line. we are suffering with this company that's why i am advising don't buy Hindustan unilever pure it water filter.

I ordered for MESH replacement 2 months back, but still no response from the Company. I had made several phone calls to the service department, still i not get that MESH.

If the Company is not in a position to do after sales service, then WHY SELL SUCH PRODUCT TO CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time.

Hindustan Unilever is such a big company which makes people to go for this product, but only disappointement for the consumers. Compare to other company pureit is THE WORST CUSTOMER SERVICE in the Universe

Please DON'T Buy Pureit water purifier.

Yes, I agree. I have placed complaint four times regarding water leaking from the battery chamber and from bottom chamber of the kit. This is the second time within 4 months from the date of purchase. I really wonder that is this is the product from a reputed company like Hindustan Uniliver Company. I feel all the tech people and helpline people are very irresponsible. I am thinking of registering a complaint against the company in consumer court. They are really cheating the people. I am cautioning people not to buy the product. This product has full of complaints. It is simply waste of money and time.

Really i suggest my friends and realities . pls don, t purchase for Hindustan Unilever- pure it . becuase i can call so many times, but no response . service is very very very worst .

sir, i have to change the battery of my pure it(hindustan unilever).so, i kindly request u to send contact number o[censored]r branch in guwahati in my above given email id
thanking u
sumitra ghosh
rehabari
P.P.ROAD,
GUWAHATI

I KINDLY request you to email me the customer care service number of your branch in guwahati in my email id given above coz i have tto change my pureIT water purifier battery imeediately.

To,
Executive Director,
Hindustan PURE-IT.

Subject: Ignorance of services ordered.

Dear sir,

Most respectfully. I had purchased a Water Filter PURE-IT through Hindustan Pureit, 106, Narayan Plaza, Exhibition Road, Near Hotel Windsor, Opp Lav Kush Tower, Patna(Bihar) 800 001.My Customer ID/Name is [protected]-SURAJ KUMAR.I had ordered for Germi-kill processor on 6th february 2009 (Friday) through Tollfree no:[protected]Patna Office). Call was attended by Miss Anjali but till 16th february 2009 it is not delivered. While I had made call to the above mentioned no each day to remind about the order.In this way they kill my valuable time waiting for delivery of product.

I want to know that is this right way to provide service as promised in leaflet ?.

It is a very serious matter to consider, after all customer satisfaction increases company image and increases referral sale. Opposite of it is also true.

So, Please take necessary and urgent action for Patna office for proper and prompt delivery of product and reply me what action taken by you.

Waiting for an early response.

Thanks and regards.

yours

Suraj Kumar
Mobile No: +[protected]
Place: Patna

Hi
I m planning to buy Pureit water purifier, Hard to say that its reviews are really scaring,
Plz suggest me which gud water purifier available in the market

Banglore

Hi all, I don't think so like you. I purchased product in june 2008. i am using daily 10-12 litter water from it. Product is good and not any other company exist in market with low price as this. In Nov. 2008 i called at service center for change the Kit. they said with in 48 hrs for it. unfortunately sales person not came that day. i read the complaints on many sites about it and i thought i taken wrong decision to buy pureit. but next day sales person came my home and changed the kit and also cleaned this inside and outside also with lemon. now i am happy.
Purchased dealer : monika agency
place: jaipur.

My water filter pureit is not working. I made number of complaints
but in vain. Is there anybody who can help me.

V.G.Krishna Iyer

Pureit worst after sales service. calling the customer helpline for the past 6 months. they are telling will send some one in 2 days. but none have come and attended.

I have placed the order for new battery kit more than 7 times in last one month. Every time I call to the customercare center, they utter some bookish words for giving me promises, i.e "our executive will visit your place within 48 hours", "they will contact you soon" etc etc. But, its been more than one month no one has come to replace my battery kit. They are simply cheating and harrasing me. I have lost by trust and faith on Hindustan Unilever.

Hi,

I have ordered for my battery kit via mail & it was delivered to me within 2 days..
U can try it mail id is pureit.[protected]@unilever.com

Rgs,
Shabasta

please change our Hindustan uni lever pure it battery as early as possible

Address

Bhudevsingh Rana
River Wood park
Bilding No25 Room 405
Behind Desai village.
Maharanipeta

Ph.[protected]

i too have faced similar episodes while replacing the battery kits
the battery kits are made available only after a constant chase and boiling the the water as well as my head for seven days. The attitude of customer care is irresponsible and shameful now i have decided to keep the purifier on the road so as to appraise the public the poor quality of after sales services. In view of this i have discarded the idea of purchasing a new one PUREIT for my daughter.If it happens again I will go in for a road show against PUREIT. It is certainly a blot on Company Name
[protected] & [protected] &[protected]

I WANT TO KNOW EMAIL ADDRESS OF SR OFFICER OF GE MONEY CUSTOMER CARE

plz give me your mail address to provide the battery lift

I was brought one pure in calcutta on august 2008.But, now no body servicing in last one month. final cashmemo not given tilldate .person name i dont no but he is work ing baguihati near
DAMDAM. he told me i am in (HUL)employee in sexpear sarani office.he is comming in 24 pargana (S).
please check this mater and do needfull.

Thanks & Regards
swapna bhowmik
IC-294, sector -3,
salt lake city, kolkata-106,
[protected].

give me rafhan

we have purchased pureit from your thane agentJALARAM AGENCY - GROUND FLOOR, DAHAKE BUNGLOW, M.G. ROAD, THANE 400602 MR.SHIV (MOBILE NO.[protected]) our pureit is not functioning properly, and no one attending the complaint on agent's mobile or company's mobile no. kindly look into the matter & do the needful

JHAVERI THAN AWALA CORPORATION

TEL. NO. .[protected]

Pure it after sale service is worst. I booed for refill 8 days ago yet I did not receive any respond from them

i purcahsed pure it in the month of july-2009, battery life is very poor, i made request for changing battery, they changed but don"t provide me the recipt, after changing battery carbon is dissolving in clean container, again i made complaint after enquiring my complaint number.they told me there is no complaint, again they reg. complaint, if this type of service you are providing to your customer, then there is only way 2proceed 2 consumer court only.

Hi all,

I am thinking of buying a water filter. While searching somehow i came to this page.
After seeing the complaints from all parts of India pouring in I am thinking wether to
go for this product or not. As i know the way co promotes their product and in reality
it will be different case. What should i do now? Shall i go ahead and buy or shall i go
for another brand?

PROFESSIONAL — regarding services

My Ac. no. [protected]
1. I opened my account in Talegaon Dabhade,Pune 410506, branch on 29- 05- 09. At the time of account opening itself I had applied for the cheque book. The bank official said that you will recive it by post within one month. But I have not recieved it yet. Now for me it is becoming difficult to me because I have to make payments by withdrawing cash either from counter or from ATM
2. I had dropped one cheque drawn on my name of the same branch on 22-09-09 at 10-45 am. It took two days for transferring the amount to my account. When I enqired to the official the answer was," You go to the ATM and check the balance, Dont come to me fo enqiuy regarding the clearing"., while in another banks
the ampunt is getting transferred in 5 mins.
3.May be my complaints are concerned with this individual branch, but I felt very bad about the dealing of the staffs, especially the lady in superior, wiith the account holders.

Dear Swapna Bhowmik,


This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery / Complaint Resolution.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would aplogies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done upto your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Pureit Team

Dear Mr. Subhash Biswas,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear MR. Ashok Sapra,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

sir, I have a complain about chit fund company. so Please suggest me where i do compalin.
Thanks

My customer ID is [protected], Name Sanjay Mishra, Address EWS-28, Shanti Nagar Damoh Naka, Jabalpur. I have requested to your helpline No. for germkill accessories on 09.03.10 after that I have contact three time for the same but till date I am not able to get it. I think the woking of agency of Jabalpur ( M.P.) is not satisfactory. kindly take proper action against it and please arrange the services to the costmers properly.

I have purchased a new pureit kit 5 months back and recently batery also replaced. Now the kit having leakage problem. I have given a complaint on 24/02/2011 and the company executive visited and replaced some vochers and charged Rs. 50/- as service charge, but the problem not rectified. Again I given a complaint on 5/2/2011 the executive visited on 7/2/2011 and says that, the problem is not vochers it is the manufacture defect, and you can buy a new kit.What is this ? I am planing to proceed legally. This is very bad product.

I had purchased pureit Marvello last year in Oct 2013, I had bad experience after sale service Always they give false promises that some senior will call you to resolve your issue But no body had tried to contact. Simply they are interested in selling the product, Now they are giving funny solution or to replace it with our new model as per their technician visited me.

Dr Devendra Yadav
Ghaziabad