[Resolved]  Hindware — DEFECTIVE BATHTUB

HI!
I HAVE PURCHASED A HINDWARE BATH-TUB STARUSS WORTH Rs 14,784/- FROM MAHESHWARI SANITRADE, GANDHIDHAM.
THE PRODUCT HAS 2 CRACKS IN THE INSIDE WALL. THE NEAREST HINDWARE SERVICE CENTER REPRESENTATIVE FROM RAJKOT STATES THAT IT IS THE PLUMBER'S FAULT AS THE DAMAGE HAS OCCURED BY SOMETHING ACCIDENTALLY FALLING ON THE BATH-TUB! WHICH IS TOTALLY FALSE AS, THE TUB WOULD HAVE BEEN BROKEN FROM BOTH THE SIDES IF IT WOULD HAVE BEEN THE WAY HE CLAIMS! INFACT THERE IS NOT A SINGLE SCRATCH IN THAT REGION.
ON AN EARLIER COMPLAINT REGARDING THIS ISSUE ANOTHER HINDWARE REPRESENTATIVE FROM AHEMDABAD Mr. MUKESH JAVIA CONCLUDED THAT THE DAMAGE HAS OCCURED EITHER IN TRANSIT OR IN INSTALLATION- WHICH ARE 2 COMPLETLY DIFFERENT SCENARIOS!!
I WANT TO KNOW THAT THE DAMAGE CAUSED DURING TRANSIT IS TO BE PAID BY THE CUSTOMERS?
DO WE CUSTOMERS HAVE NO OTHER OPTION BUT ONLY ENDLESSLY MAIL COMPLAINTS, THAT TO FRUITLESSLY, WASTING BOTH OUR TIME & HARD EARNED MONEY???

WHAT KIND OF PATHETIC SERVICE IS HINDWARE PROVIDING?

INFACT THE 2nd HINDWARE REPRESENTATIVE WHO HAD COME FOR CHECKING THE PEICE ,HELPLESSLY,TOLD THAT THEY THEY HAVE TO FOLLOW THE REPORT WHICH HAS ALREADY BEEN SENT EARLIER!!

IS HINDWARE RUNNING SOME KIND OF MONOPOLY???

THE HINDWARE REPRESENTATIVE FROM AHEMEDABAD CONCLUDED THAT I SHOULD SETTLE THE ISSUE WITH DEALER & SHOULD HAVE CHECKED THE PEICE EARLIER. MY ONLY MISTAKE WAS THAT I DID NOT CHECK EACH & EVERY ITEM SENT BY THE DEALER MAINLY BECAUSE THERE WERE A LARGE NUMBER OF ITEMS & MY INSTALLATION SITE IS FAR AWAY!
BUT IS IT NOT THE PRIMARY DUTY OF THE DEALER TO CHECK THE ITEMS BEFORE HE DESPATCHES THEM!!
THE HINDWARE REPRESENTATIVE ONLY HAVE 1 SOLUTION FOR THE ISSUE THAT I SHOULD HAVE CHECKED THE PEICE BEFORE! PATHETIC!
AN INSTANT REPLY IS HOPEFULLY AWAITED!

FROM
KAVITA BHIMSARIA
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