[Resolved]  Hindware Home Retail Pvt. Ltd. — Substandard product duped by the company

I purchased complete bed room set from M/s EVOK named as Bambi Bedroom Set - King ( Item code IT[protected] and 1 Tavon Shoe Rack ( Item code IT[protected] vide retail Invoice cum Challan Sales Invoice No. 2002RI/09-10/00397 dated[protected] and Sales order no. 1001SO/09-10/000245 dated[protected] of M/s Hindware Home retail P Ltd for Rs. 45475/-. As renovation was going on at my home it was delivered at my residence after 30 days or so. When installation team arrived and started assembling bed set my wife immediately pointed out that wooden pcs of bed were cracked and same was recorded in the comments column of delivery challan. Time passed on I have contacted frequently and liase with one Mr. Manoj Jha in service division but he always gave a standard reply that we have placed order and goods were in high seas as soon as it arrives we will replace the same but nothing has been done so far. I have written a mail on the "[protected]@hindware.co.in" <[protected]@hindware.co.in>; "[protected]@hindware.co.in" <[protected]@hindware.co.in> ids for the For the personal attention of Mr. R.K. Somany and Mr. Sandip Somany on[protected] but same is also remained unresponded till date. Few days back bed was broken and we all fell down at the floor. Immediatley on next day we have lodged a complaint with Mr. Rakesh and he assured to replace the same immediately and in the meanwhile he advised us to contact his boss Mr. Vikramjit Singh and advised us to visit Shipra Mall and choose a replacement from there. I contacted Mr. Vikramjit on[protected] and appraise him of the situtation that in this cold season we have to sleep on the floor as bed is completely broken which had a guarantee of one year and same needs to be immediately replaced and we have chosen a bed in Shipra Mall pls replace the same and difference if any same can be taken from us. He promised that a suitable solution will be given to us immeidately and refused to give any replacement from the bed of our choice from Shipra Mall showmroom. From now I was making calls to Mr. Vikramjeet singh but nothing concrete has been done so far. I am in complete mental agony and feeling very harrassed by a company bearing lable of Hindware Ltd. I sometime feels like being duped by this so called professional company. Now I request consumer court to arrange for a complete refund of money to me alongwith compensation for the mental strees, harrassment and agony which our entire faminly had undergone alongwith legal expenses.