PureIT / Hindustan Unilever Complaints & Reviews

Poor Service of HLL Pureit Battery Kit

I registered a call on 28.03.2008 to HLL Pureit Call Centre 28237373 for replacement of Battery Kit. Till 07.04.2008 I have not received the Battery Kit. I called up again to the Call Centre and asked for the reason. They gave a reply that, they have not registered a complaint...

Pureit Water Filter — poor on call service

i am using pureit water filter and i am satisfied with the water quality.unfortunately the service is very very poor.my tap of the filter became unusable as the tap handle is not functioning now.i have telephoned to the local rep several times.they will ask for the address and how to reach this place for which i have answered several times.but they have not come attended it till this.also i need changing the elements since the color on the mark has changed.this drama is going on for the last one month.
if the maintenance part is improved it will be an excellent product .i hope at least some action will be taken to improve the maintenace p[art .thanks.

This is not first such issue long back for Tap replacemet i had to log more than 10 complains approx.

Now I have logged 4 Complains as on date for service of Pure it as after replacing the Battery KIT the water is not getting filtered properly, No one has bothered to call back or come down to home to fix the issue. In fact two of the complains have been closed, 1 with Wrong address, 2 that customer not reachable.

Complain Nos:

c08410237
c08413170
c08416050
c08427629

Looking for the Escalation process as well. If any one aware please share.

I have booked for a HLL PureIT Battery Kit a month back but so far they have not delivered the same. My repeated phone calls to the Customer Care and mails were in vain. HUL must improve service levels or face consumer backlash.

Is anyone at HUL listening?

Somnath Chatterjee
Cox town
Bangalore
[protected]

I registered a call on 11.05.2008 to HLL Pureit Call Centre [protected] for replacement of Battery Kit. Till date (26th of May.2008 I have not received the Battery Kit. I called up again to the Call Centre on 18th May and 22nd May and asked for the reason. They informed me that ur compliant is register our customer care executive will visit you soon and they told that it would be delivered in two working days. When asked the Call Centre Executive to transfer the call to his higher ups they quote they are the senior most in the center and when asked for customer care center email ID they denied sharing
Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run behind them in spite of paying for those services as they won’t give a proper service.

I have registered a complaint for a Batter kit with Pure-it call center on 14/05/08 and once again on 21/05/08 and my complaint # CHN[protected]. I have not received either the battery or a call from the call center on the date of delivery.

Every time I make a call to the call center, the executive says the battery will be delivered with 24 hrs and I need to ask them when is this 24 hrs getting ended.

Very ridiculous service and now I am thinking why did I bought this from HLL. BRAND HAS NOTHING TO DO WITH PERSONAL.

My Name is Firoz Ahamed and I live in Chennai & can be reached at [protected] . My complaint # CHN[protected]

Pureit Water Filter — BATTERY KIT SUPPLY

I had purchased the PUREIT Water filter marketed by Hindustan Lever Ltd (Now known as Hindustan Unilever Ltd) in the year 2005. While selling the product the Marketing people informed me that the battery kit replacement will be done in 24 hours time. But every 6 six months I need to change the battery. Whenever I had ordered in the past the battery kit never reached in time. They will always dely by 3-4 days and that too by several follow up by me over tepehone. I had made complaints to their Manager over telephone and email in the past but they had informed some reason and assured me that the position will change etc. This time on 21st May, 08 I had ordered the kit and informed them the past experience. They assured me that it will be delivered within 3 working days. When I contacted them on 27th as the kit had not reached me they informed me that it will be delivered by 28th. I have not yet received the kit even today.They gave the order number as CHN[protected] dt 21/05/08. I had sent a mail informing them that I will give the complaint to Newspaper regarding their careless attitude, eventhen there is no action from them. It is the attitude of big Corporate company in India towards their customers.

HLL pure water filter — need battery - 1 No. urgently

i need 1 no. of battery for puriffication and send it immediatly.
My address :
N. Srinivasan,
3/126, Pillaiyar koil st,
Satthankuppam,
Kelampakkam - 603 103,
Chennai.

HLL/Pureit — no response for the complaint launched

I had been using pureit since sept, 2007.recently the transparent chamber of my pureit broke and made a call requesting for the replacement on may 1st for the 1st time.my complaint number is co8425576. From then on everytime i make a remainder call they gave me a new com. no which were co8449898. Recently on june 11th the complaint number given was co8497345.everyday from june 11th i had been making a call and the response was only TOMORROW.Even today(25/06/2008) they said there is no stock.THE WORST PART IS THEY CUT THE PHONE WHEN I AM TALKING. RaviKiran, Mathews, Santhosh, Premsagar, Saleem, SravanKumar, Chander were some of the persons whom i spoke to.When a call is made Everybody asks the problem from the beginning as though i am calling for the first time but none to solve my problem.This is the least expected from a company like HindustanLever.Very bad customer care services.Even for today my problem is not solved.

The water from the pipe is not flowing as expected resulting in it takes long time and also the nob was slightly broken. Lodged a complaint with customer care and eve after 10 days, nobody turned up to have it repaired. They did not give even the complaint number. Whenever we call, they just say 'within 3 days, representative' will come' like a recorded answer. Not sure why these people are sitting in customer care without giving proper attention to complaints and what the supervisor are doing?

HINDUSTAN LEVER LIMITED PURE IT BATTERY 6 MONTHS OVER. I need 1 no. of battery for puriffication and send it immediatly.
Where r HLL Battery? Pl. Reply Soon

We have launched the complaint two weeks back and the service personnel brought the kid and fixed it after several follow up. Now the water is not pottable and the taste is bitter. The colour becomes hayz. Now we are much worried whether to drink the water or not. We have complained the same the call centre last 10 days no response about the replacement or corrective action. HLL takes such importants to the products which are using in our day to day life. No surety of customer service.

Same Happened to me. I purchased Two machines. With in first week itself, the first machine is giving filtering trouble. I complained to their executive. I am ready to pay for it. But they didn't revert. After 3 months I myself went to their perembur branch, they told they don't have the replacement. For that too, We need to book complaint through their call center. They are tell you see, after 3 months follow up. I did that also. Still today I didn't got the filter. My mother is scolding me every day.

The second machine had batter kit issue with in 5 months. Enquired them, they are telling the battery will support only up to 1500 lit. But I am not sure that we have consumed that much qty. The company has to have some machanism to measure the litre we used. Unless this, I would say that they are cheating the customer.

We have purchased a pureit waterfilter. I have requested the pureit helpline people to come and show the demo. it is morethan one month everyday I am asking those people to come and instal but so far no body have come. we reside in secunderabad. will any higher authorities can help in this matter.

HLL / PureIt water filter — Extremely poor service

We bought the notorious filter 2 years ago. Ever since the, we literally had to beg the HLL to bring the filter mesh / battery kit.

All you have is just one phone number to order any accessory. The wretched NUMBER IS ALWAYS BUSY or you have remind them atleast 5 times (a.k.a waste 5 calls) for making them deliver a mesh worth Rs. 40/-. Even when they "promise" that they would deliver the item within 2 days, you have to wait for atleast 7 days (I had to wait 4 months to get my first battery kit changed!)

My sincere advice to all prospective buyers: DO NOT BUY THIS WRETCHED PRODUCT FROM THIS ILL-FAMED COMPANY.

I had ordered for a battery replacement for the purit water filter on
May, 2008 and till date I have not received any replacement. I have been
calling the helpline [protected] several times and agains I lodged my
complaint till date no action has been taken from your company. In each
occassion I received a reply that within 48 hours I will get the service.
But no result has been received so far. I am really sorry to say that the
service is one of the worst.

If you cannot deliver the battery, what is the point in having the water
filter?

At least you guys should have called me and given me a time frame /
delivery date, but every day there is a promise which is never kept.








Dinesh chandra Dutta
Ph-[protected]


Address
P.O- Begampur
Dt- Hooghly
Begampur Station Road
AXIS BANK ATM Counter Building

I had the same experience. I will give the contact of a person in Bangalore. He is Sharan [protected]. If you keep pestering him, he will put ur call on priority and get things done for you.

If you register and wait...deepest condolences...

HLL is a great company, while replacing the Germ kill kit (which is the modern name they have given to chlorine and activated carbon), when they sell the product they install it with in 2 hrs you call them, but you ask them to replace the battery, they need threee working days (for istallation they never mentioned working days), and this is what they say but they take 10-100 days to replace the kits, as they have the monopoly, Shame on you destroying the name HLL

HLL Pureit Water Filter — NON SUPPLY OF BATTERY KIT

sir,

I purchased pureit water filter in the year june 2006 . My Purchase invoice No.013-06/45701 order No.004-06/04879. I wish to bring to your kind notice that we have been using your pureit for the last 2 years. Recently the battery is exhausted and i registered a complaint for the supply of battery kit through your help line on 13/10/2008 and they promised us that it will be supplied within 3 days but till date i have called your helpline several time but is was not changed. Moreover helpline people are giving only false promises that it will be changed today. To back of my house one your branch office is situated (Paper mills road Chennai 600011) i went there personally to enquire about the battery kit but the people you employed do not have the courtesy to listen our problem instead they are insulting us to contact the the security person standing outside your office for any details. Now we completely vexed with the negligent attitude of the people of your organisation. We had a high reagrd of your organisation hence we went for your product. Now we are repenting for the same and advising my friends and others not to buy your product and also thinking of giving caution notice to all the customer through local news paper about the service of your product. i request you to kindly look into the matter and arrange to replace battery kit else i have no other option to file a suit against you in cosumer forum for defficency in service.

thanking you

S.RAGHUNATH
MOBILE NO.[protected] LAND LINE NO.[protected]

I ordered for replacement of the batterry about ten days back(Order No. S08Kol[protected]) and do not know how long I have to wait for it.

PURE IT WATER FILTER — Not Giving proper attention to customers

I am viswanathan and staying at Villivakkam, Chennai.I am regular customer for the Hindusthan Products.My product Invoice no:[protected].My customer id :65687297We have given a complaint for Pure it water cleaner.Every time they are replyed as there is no stock.There is no proper answer at the time of visit the agent place.They are very much intersted with playing and chating with lady staff than attention to customer.Hindusthan is very big and genuine company but servicing is going to worest.
Do not spoil your image and at the same time maintain proper good agencies for all your product.

I called the call centre and ordered the replacement on 4th dec 2008 and they promised the replacement withing 3 working days. Again i reminded them on 6th Dec. Till today(12th Dec) i haven't get any replacement or nobody called us to tell the reason for the delay. Looks like there is no coordination of call centre and local delivery centres.

I registered complian regading the replacement of Filter several times. But the person who has committed the replacement free of cost is a nither attended the case nor picking the phone now. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have denied to attend the fault . The Call Centre Executive added that i can escalate this issue to any of the higher officers.

Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

I am shocked to see the apathy o[censored]NILEVER in handling a service issue ... Whether anybody is ther in HUL to think of Customer?
You are not even send a Mail Reply...for tailing mail.

I lodged 4 complaints for one problem Ultimately to get No solution.


17/1/[protected] C09880022
24/1/09 ORDER NO S09/BLR[protected]
29/1/09 C09901762
/2/09 C09923511

SOME THING WRONG ON THEIR SPARES MANUFACTURING SIDE ...I guess...
THIS PRODUCT IS DAMAGING THE NAME O[censored]NILEVER COMPNAY

He is absolutely right. I have also faced the similar isue.

I had purchase a pureit water filter just one year back. But it is out of order since October, 2009 .Several times I have telephoned on help line no. and also reported to local dealer, but no body botherd.

Pureit Water Purifier — Leakage of Carbon

I purchased water purifier in June 2008. I have changed the battery twice. This time there is a leakage in the carbon components which is entering into the water. I have lodged complaint in my respective Customer Care Center but received no satisfied reply frm their end. I want a complete satisfaction immedialtely otherwise wiill be forced to change my water purifier system.

i had purchased the machine 09.09.2008 till date i could not get my online bill for which i had made so many request to all the persons here and lodged a comlaint on 11.05.2009 with u.p. help line no. [protected] and to delhi also. But all in vain. Further I had got my chamber and G.K.B. changed for which i had paid the required amount to the team leader he told me that with in next two working days you will get online bill but till today it is also not recieved by me. Till now i had made approximate 8 calls to u.p. help line and 6 calls to delhi help line. Now if i am trying to call Mr. Raina he is not even ready to pick my call after seening my number who is area incharge o[censored]ttarakhand. There is only one guy who always helps me that is Mr. Deepak at Haridwar who is wokring under Mr. Jhaman. No one else is ready to hear me.

i am taking so much pain to save the reputation of Hindustan Unilever Limited than what is wrong with the guys who are employed with the company. They are sitting just to help customer and look into the matter solve the problem as soon as possible. Company is paying very handsome amount to the every month. I am making call to every one every where in india wasting my money and time. Provoking my friends to buy the machine. FOR WHICH COMPANY IS NOT GIVING ME ANY EXTRA BENIFITS REBEATS FREE SERVICE TO ME. Even though i am trying my level best.

I had read somewhere on the net itself that there are so many complaints with the customer service. Even though HUL is keeping relations with such sort of peoples. It shows that how big heart company is having for there non reliable peoples. It may be the policy of the company i should not get into all this.

Anyone can check about my complaints which has been lodged on 11.05.2009 and again on 20th May 2009. My personal mobile number is [protected]. Might be your time is much more valuable than mine cos i am a customer only to this company. It may also be trend of the company not to hear any short of complaints of customer.

I had written all this as a well wisher of the company but i am sorry if i wrote some thing that heart you and company.

One more thing can i get some personal numbers of the key persons.



(RAJEEV SINGH HOODA)
House No. 145
Basant Niwas
Adarsh Nagar
ROORKEE - 247 667
District : Haridwar
State : Uttarakhand
Department of Mechanical & Industrial Engineering
Indian Institute of Technology Roorkee
ROORKEE - 247 667
District Haridwar
State Uttarkhand

Can I have your contact number?
Can I put you on hold while I get your details.
Thankyou for being onhold?
Can I confirm your address is ...
You come under zone ...
I am sory for the problem and I will fwd the urgent request to the zone ..
We do not have the contact number of the zone .. I can give you the address of your zone ...


hahahahh ... This is what I am hearing for past 6 days as I have not yet received the replacement of kit ...


Just wanna say if you can give us the address of our zone then why not the contact number ...If the help line team really does not have contact to zonal office then I must say its poor management.

We asked for battery change one week back at your customer care center.
Till date nothing has happened and every time i get a reply that " today we will send the battery"
I request concern pl. let me know when that today will come?
I never expected such a poor service from a reliable group.
Pl. send some body urgently with battery to the following address

Plot no 1b, paryavaran nagar,
chintamai appartments,
Somal Wada, Nagpur - 25
mob: [protected]

This is regarding the battery replacement, I have raised the request a long time back and till yet I have called them 5 times no response from them. Really the service of HLL is very poor. if they can not provide the service its better to stop using the product.

Shobhit ([protected])

HLL Pure IT is good water Purifier but after Sales Service is worst.
If company is not able to provide service to customer then they need to stop the production new Water purifier.
I have ordered a battery kit on 12/006/2009 till today there is no call from any one even I m personally doing follow-ups every day but Company is sleeping.
Why HLL is playing with customer. If we drink UN-Purified water within this period then is HLL is taking responsibility of our health? Any Customer can wait for 3- 4 days but not more than this.
Some senior customer support officer should take care of this things and need to do changes in there customer service. Because this is basic need of a common man.

Customer ID –[protected]
Contact - [protected]

Dear HUL,

I'm V Swaminathan from Nungambakkam, Chennai - 34 and my Customer ID is[protected].

We are using some of your products fro HLL era to HUL for many decades.

We think, Pureit is not your own product, you are sourcing it. Because as you assured it never gives 1500 Ltrs. of water.

That is why your faceless back office (call centre) staff's are not kind enough to listen our problem, simply they say, "we will attend it within 24 hours". But, after 24 hours again we have to spend our time, phone to recive the same reply. It likes a mechanical pre-recorded message.

For your kind information, at my house we are 5 persons, execpt my mother all o[censored]s away from hoem during day time. Hence we oddly use of 5 x 2 Ltrs = 10 Ltrs of Pureit water. Therefore your battery Kit should fetch atleast 4 to 5 months otherwise as follows:

per day 5 x 2 = 10 Ltrs.

Per month 10 x 30 = 300 Ltrs.

300 Ltrs x 5 months = 1500 Ltrs.

My last Battery Kit purchase made on 21/04/2009 and from 23-06-09 onwards I made complaint of insufficient Battery life of not even 600 Ltrs. water output as against your promising of 1500 Ltrs.

HUL should have separate customer cell to receive such complaint and need to address properly.

HUL to have a pucca R & D to develop products and not to expect the customer to do R & D.

Finally, I request you to look into it and replace my Battery Kit (as free of cost) immediately as we have to consume water, which is already over by yesterday.

Surprisingly you are giving ad as Rs. 1 Crore free to challenge HUL's some special quality. May I request you to check the battery's life and ensure the output (1500 Ltrs) as assured.

Does HUL is really care of its Brand image and its customer, then let some responsible person can talk to me to my cell No.[protected] to listen how much pain we had as we are having this useless HUL's Pureit.

Thanks,

V Swaminathan

Dear HUL,

I'm V Swaminathan from Nungambakkam, Chennai - 34 and my Customer ID is[protected].

We are using some of your products fro HLL era to HUL for many decades.

We think, Pureit is not your own product, you are sourcing it. Because as you assured it never gives 1500 Ltrs. of water.

That is why your faceless back office (call centre) staff's are not kind enough to listen our problem, simply they say, "we will attend it within 24 hours". But, after 24 hours again we have to spend our time, phone to recive the same reply. It likes a mechanical pre-recorded message.

For your kind information, at my house we are 5 persons, execpt my mother all o[censored]s away from hoem during day time. Hence we oddly use of 5 x 2 Ltrs = 10 Ltrs of Pureit water. Therefore your battery Kit should fetch atleast 4 to 5 months otherwise as follows:

per day 5 x 2 = 10 Ltrs.

Per month 10 x 30 = 300 Ltrs.

300 Ltrs x 5 months = 1500 Ltrs.

My last Battery Kit purchase made on 21/04/2009 and from 23-06-09 onwards I made complaint of insufficient Battery life of not even 600 Ltrs. water output as against your promising of 1500 Ltrs.

HUL should have separate customer cell to receive such complaint and need to address properly.

HUL to have a pucca R & D to develop products and not to expect the customer to do R & D.

Finally, I request you to look into it and replace my Battery Kit (as free of cost) immediately as we have to consume water, which is already over by yesterday.

Surprisingly you are giving ad as Rs. 1 Crore free to challenge HUL's some special quality. May I request you to check the battery's life and ensure the output (1500 Ltrs) as assured.

Please take care of HUL Brand image and its customer care.

Thanks,

V Swaminathan

Dear HUL,

I'm V Swaminathan from Nungambakkam, Chennai - 34 and my Customer ID is[protected].

We are using some of your products fro HLL era to HUL for many decades.

We think, Pureit is not your own product, you are sourcing it. Because as you assured it never gives 1500 Ltrs. of water.

That is why your faceless back office (call centre) staff's are not kind enough to listen our problem, simply they say, "we will attend it within 24 hours". But, after 24 hours again we have to spend our time, phone to recive the same reply. It likes a mechanical pre-recorded message.

For your kind information, at my house we are 5 persons, execpt my mother all o[censored]s away from hoem during day time. Hence we oddly use of 5 x 2 Ltrs = 10 Ltrs of Pureit water. Therefore your battery Kit should fetch atleast 4 to 5 months otherwise as follows:

per day 5 x 2 = 10 Ltrs.

Per month 10 x 30 = 300 Ltrs.

300 Ltrs x 5 months = 1500 Ltrs.

My last Battery Kit purchase made on 21/04/2009 and from 23-06-09 onwards I made complaint of insufficient Battery life of not even 600 Ltrs. water output as against your promising of 1500 Ltrs.

HUL should have separate customer cell to receive such complaint and need to address properly.

HUL to have a pucca R & D to develop products and not to expect the customer to do R & D.

Finally, I request you to look into it and replace my Battery Kit (as free of cost) immediately as we have to consume water, which is already over by yesterday.

Surprisingly you are giving ad as Rs. 1 Crore free to challenge HUL's some special quality. May I request you to check the battery's life and ensure the output (1500 Ltrs) as assured.

Please take care of HUL Brand image and its customer care.

Thanks,

V Swaminathan

HLL Pureit Battery Kit — not replacing

Poor Service of HLL Pureit Battery Kit
I registered a call on 25-05-09 to HLL Pureit Call Centre of banbalore for replacement of Battery Kit(complaint no:S09/bay/[protected]. Till 30-06-09 I have not received the Battery Kit. I called up again to the Call Centre on 02, 16, 23 & 30-06-09 .They are repeating the same words of " within 2 working days our people will come and replace the kit". The Call Centre Executive added that i can escalate this issue to any of the higher officers. Customer does not have the system of closing the complaints. this HLL customer care is not caring their customer & irritating their customer & spoiling the name of the company.
Now i am hlepless. now i am thinking & i will recoment friends not to go for pureit.

Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

Very Very poor service

Disgusting service. Its been 3 weeks we have been out of battery and still the guys have not appeared.

Shameful. A product would only be completely effective and efficient if the product as such is good and the service provided for it is quick and hassle free.

If Hindustan Unilever is reading this post, let me tell you that you guys have ought to do something about this or the "PRODUCT" will go to "DOGS".

Hope I have put this across clear!

not poor the service is worst, i am also facing the same problem from last 12 days .no one is there to replace the battery kit.if any responsible person is geting the complaints .pl. take any strict action

Poor Service of HLL Pureit Replacement of tap
I registered a call on 16.08.09 to HLL Pureit Call Centre [protected] for replacement of tap. Till 23.08.09 I have not received any cal. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have not registered a complaint which i have given on 16.08.09 and they told that it would be delievered in another three days. The Call Centre Executive added that i can escalate this issue to any of the higher officers. They are refusing that they have not received a call

Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer worst than begger, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

Dear Sir/Madam,

I Purchased HLL Water purifier in the month of dec. 2008 & now I placed order for its GTB kit on dated 18/8/2009 . As per HLL Call center executive kit replaced with in 3 days but nobody get in touch with me & then again I call at Call center for HLL Person visit then executive confirmed me HLL technician visited at my premises with in 24 hour but nobody visited . Now I today again call at call center for visit but again executive Anshul ask me to wait for next 24 Hours.

My Details is as follows :

CUSTOMER ID [protected]

[protected]

ORDER S09/CDG[protected]

Product purchased on my brother name Mr. Rajiv Verma, Contact No. [protected]

Dear Sir/Madam,

I Purchased HLL Water purifier in the month of dec. 2008 & now I placed order for its Battery kit on dated 18/8/2009 . As per HLL Call center executive kit replaced with in 3 days but nobody get in touch with me & then again I call at Call center for HLL Person visit then executive confirmed me HLL technician visited at my premises with in 24 hour but nobody visited . Now I today again call at call center for visit but again executive Anshul ask me to wait for next 24 Hours.

My Details is as follows :

CUSTOMER ID [protected]

[protected]

ORDER S09/CDG[protected]

Product purchased on my brother name Mr. Rajiv Verma, Contact No. [protected]

Same Problem I faced last time in the month of May 09 . First delay in visit from HLL Team & then Battery kit again shows RED Error on purifier after some days & after that we didn`t used Purifier at our end

Hope for fast response ….

HLL — HIGHLY POOR SERVICE WITH FALSE COMMITMENT

Dear sir,

My self HASSAN AMIR SHAIFI based at Ranchi,Jharkhand.This is to bring to your notice that in the last week of june BATTERY KIT of my PUREIT filter was replaced price worth rs 365/-.Just after one month the kit stopped working and when i asked the service person of HLL mr manik he told that you will have to pay once again for the battery kit.When it was asked how its possible that the kit will stop working in just one month he replied in a very crude manner.There marketing is aggressive but service part is highly poor.Now i sincerely request you to look into the concern and do the needfull.For the same i will be immensely gratified.

HASSAN AMIR
[protected]

Puritt must be the worst product available in the market. And hand in hand is your customer service. When you do not have the capability to run a business, why do you even start it. Your ads boast about competing with the top Water Purifiers in the market. What an AMBITION???. Forget competing with the, you cant even think of being in the market along with them.

I logged a complaint about battery replcement on the 10th of September 2009. Today is 25th September 2009, and I still dont have anyone at my house to replce the battery. The funniest part is that I am not asking for a free replacment. I am paying MONEY for the service. I have been buying Mineral water from outside from past 2 weeks. I promise that I will discourage anyone who will try to buy this product in future. I will make all genuine attempts to pass on the word of mouth prospective buyers and ensure that they influence their known ones.

I purchased PureIt before 2months and after one & a half month the filter blocked and having problem with it. I registered complian regading the replacement of Filter several times. But the person who has committed the replacement free of cost is a nither attended the case nor picking the phone now. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have denied to attend the fault . The Call Centre Executive said to me that the technical guy is on the way on my home address but whole day i m waiting for him but nobody reached at my Home.


Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

My address :
# 7, Street Shahi Masjid,
Rashid Market, Opp. 15th Block Geeta Colony,
Delhi - 110051
Phone : [protected]

Dear Prasun Kanti Chaudhury,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr. VISHWANATHAN .

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Complaint Resolution.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Pureit Team

Dear D.Gopalan,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear HASSAN AMIR SHAIFI,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

I could find lot of dust in water after filter I have taken photographs of the accumulated dust in the filter complaint was filed and the complaint number is C[protected]. Surprisingly I get an SMS stating that the complaint is closed ( even without attending to it). I am totally dissatisfied with the services of PUREIT. the replacement of Kit takes more than a month. Complaints are closed without attending to it.

(K.Venkata Rathnam ) Ph.No [protected]

Dear Kabilan S,

This is in reference to your blog posted on consumercomplaints.in site regarding your concern on Pureit GKB Delivery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.

excellent service provided by HLL. i wish to say lot of thanks them to provide us prompt services. only the dissatisfaction towards the machine is whenever it get disturbed the heavy water leak thats it.

I have requested for battery replacement on 12th January 2010, they mentioned that within 3 working days I will recieve the battery. After that I had to make numerous call for recieving the battery replacement. The service quality is pathetic. They are not able to keep their commitment. I am writing this post on 18th January and I have still not recieved the battery.

I have purchased one for my home. Accidentally the transparent chamber was broken. Requested for a replacement. They have told me that it would cost between Rs.500-600. Agreed and placed the order. Even after 45 days the unit is lying idle since the chamber was not replaced. The help line staff is very good in providing answers ("Tomorrows" never Die) not the solutions. Battery not replaced...Filtered water is not coming...heap of complaints. Is this the reason for their 1 Cr. Safety Challenge is Unclaimed so far? Aspects of Safety and Purity comes only after the unit is up and running...isnt it...!?

Pl do something and try, altleast try to improve.

today i have just planned to purchase a new pureit from the company. i was searching google for their customer support no. & then i found this page concerning to your grievances. i am dropping the idea of purchasing pureit. i wish you also have just searched the net before making a purchase.

HLL Pureit Water Filter Battery Kit — Worst Service of the HLL Pureit Water Filter after Sales

I registered a call on 20.03.2010 to HLL Pureit Call Centre [protected] for replacement of Battery Kit and my order details received through SMS as S10/PTN[protected] and they assured that their executive will visit at my within 72 hrs but yet i have not recieved till 24.03.2010 .I have also contact to sales executive of of Pureit Mr. Santosh Kumar at Patna but they also told me today i will come at your home and replaced them but didn't replaced.
Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

i have purchased the pure it of hul, its the best purifier i have seen, the service is un beleiveably very fast. complaint has been solved within 8 hours. i recommend every one to for this pure it without any doubt in mind


brijesh mishra

HLL/Pureit — REPLACEMENT OF BATTERY KIT

NOT GETTING A BATTERY KIT WITHOUT WHICH THE WATER PURIFIER DOES NOT WORK

Hello I have the same problem of replace battery kit.Two years before I have purchase the 003 first launch model and I have shifted to Delhi.
When i need to replace the battery kid the local marketting people told me there is no old model battery kit available. so I have forced to buy a new model 005.
What is the use of spend Rs 2000 to buy a Hindustan Lever product?
if they are introduce every year new model means, the accessry like battery kit they have to supply for old customers.
This not good for HLL.
Karthikeyan
Newdelhi
[protected]

dear sir, my system is not proper working . i don, t know what happened . so pls you send some person and check my system. my cell no [protected] and address. c-127, raj pur khurd colony, raj pur khurd village, mehurali, new delhi .

I had order a kit 7 days back but inspite of repeated calls from my side i am still waiting for my kit82

water filter — not installation battery kit

मेरा नाम राजेश कुमार हैं मैंने हिन्दुस्तान लीवर से एक pure it ख़रीदा है जो की एक वर्ष
हो गया है लगभग मैंने ०४/०४/२०१० को battery kit का ओडर दिया था जो की मुझे बोला गया था आपको २४ से ४८ घंटे के अंदर सर्विस मिल जाएगी लेकिन आज ०७/०४/२००१ तक भी मुझे ओडर किया गया सामान नहीं मिला है अब फिर उनके यंहा काल की तो कहते है की आपका कोई ओडर ही नहीं हैं हिन्दुस्तान लीवर की इस लापरवाही और गैर जिम्मेदारना servise की वजह से मुझे काफी दिक्कत हो रही हैं मेरे छोटे-2 बच्चे हैं पानी को लेकर काफी परेशानी उठानी पद रही

Poor Service of HLL Pureit Battery Kit
I registered a call on 06.04.2010 to HLL Pureit Call Centre [protected] for replacement of Battery Kit. Till 09.04.2010 I have neither received the Battery Kit nor a call from customer centre. I called up again to the Call Centre and asked for the reason. They gave a reply which is shocking, they have not registered a complaint which i have given on 09.04.2010 and they told that it would be delievered in 24 hours. The Call Centre Executive added that i can escalate this issue to any of the higher officers. They are refusing that they have not received a call on 06.04.2010. at last the Battery Kit was changed on 12.04.2010.

Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

HLL/Pure it — water purification

we have purchased pure it in the year 2008.two times that the red colour appeard in the item and we heve changed the necessary filters .
now also thet red colour appeard but we lost the cusamercare tel no so iam giving complaint through net

Dear Sir/ Ma'am

I have ordered a GKB for 2250L on 5th of April 2010 order details are as hereunder:-

S10/HZD[protected]

As confirmed by you SMS your executive has to visit us within 3 working days but till date noone had turned. i have also tryed to contact your local office at Lucknow but it was of no use.

please suggest what is to be done now? shall I keep waiting for next never coming 3 working days or shall i throw the machine out and forget my hard earned money due to your inefficient service standard. Sevice standard at your Lucknow office is Sub-Standard and it is defaming the brand HLL

please suggest..

reagrds
Prem Mohit Garg
Mob [protected]

The service is really pathetic and no use to call to the customer care as nobody listen @ there call center. from the big company like HUL this is unexpected.

I have a same problam from past 15 days no service people have come to replace the battery.this is not the kind of service we accepet this days.I donot know what to do with the waterfilter.

If the co wants to take it back, send some one to the below address and take back the filter free of cost.


Ravi Joseph
#166, st thomas post
Kammanahalli
Bangalore-84
cell No.[protected].

i fully agree with the complaint being the purit customer. the company is not caring of their valuable customer.

i ordered for GKB (battery kit) but after passing 15 days nobody is turned up for changing the same.

k. narayanan, [protected]

it is since more than a year and a half from when i asked for the battery kit.even i have vented out my feelings through mouth sut.com.there has been no response from the service people.now through a friend i came to know that one Mr.Rajesh is bringimng the kit on demand. now my fear is that wheter it is genuine or a duplicate one.he says that the capacity of the battery kit has been upgraded so also the price of the kit is and it now costs around Rs 510/-.is there anybody to take note of it and to trace it if it is a genuine kit or the other way.

I am Ashish, my no is [protected]. They have a pathetic customer care. it happened that we requested for the battery change on 24th of April. The request was registered thru IVR. we waited till 5 days, called customer care and entered the request there and the advisor said that this will be done in next 3 working days. Since then we are calling them and no body turned up. how do they manage after sale service

Dear sir

10 Days oders Bettry Kit but no responce why


SANTOSH PRAJAPATI
East Vinod Nagar
Delhi-110091

Poor Service of HLL Pureit Battery Kit
I registered a call on 2nd June 2010 to HLL Pureit Call Centre for replacement of Battery Kit. Till today I have not received the Battery Kit. I called the local supplier and he is insisting to buy a bgger one thatn one ordered for, compelling me to buy the expensive one. They said don't have th enormal one compelling me to buy the expensive one.

Worst Service of the HLL Pureit Water Filter after Sales.

While selling the product, they run behind the customer, later for service, customer has to run/spend/waste time for complaints as they wont give a proper service.

I registered a call on 06.06.2010 to Hindustan uniliver Pureit Call Centre [protected] for replacement of Battery Kit. Till 12.06.2010 I have not received the Battery Kit. I called up again to the Call Centre they are simply telling my address and you are registered for battery kit on 06.06.10, and our technican will come today evening on every time of calling, they are not telling any reasons for replacing Battery kit and there are simply telling we are sorry for inconvenience, but they are not taking/feel any responsibility for replacing kit, there by customer will be happy/satisfied. in my view call centers is for telling our address and sorry for inconvenience in every time, not for rectify the customer complaints. This will leads to customer dissatisfaction and tell others to not buy products of that company. They giving add for selling there product but not for doing service after sales.

K.Narender
hyderabad

This is the Worst Service of the Hindustan uniliver Pureit Water Filter after Sales in my life.

Kindly refer to my complaint No. C10230271. In this regard I m to state that today, the 15th June, 2010, I received a call from No. [protected] at 4.35 pm, that a person is coming to my residence to attend the compalint. No one has ever came to my house. I received an SMS on my mobile No. [protected] at 6.46 pm from No. [protected] that my aforesaid complaint (No. C[protected] has been attended and I was asked to reply as SER 1 if satisfied and as SER 0, i[censored]nsatisfied. Since no person has attended my complaint there is no question of any satisfaction. That's why I promptly sent msg as SER 0, which was received by u, but a little later I again received an SMS as "Internal Server Error". I totally failed to understand ur attitude towards attending the customers complaints. Hope you will definitely look into the matter and my redress my grievance as early as possible...
S M Hasnain, Mustafa Colony, Sujru Chungi, Muzaffarnagar (UP), Phone No.[protected].

Worst Service of the HLL Pureit Water Filter after Sales.

Poor Management.

UNILEVER COMPNAY is damaging their name for after sales service...

Parvinder Kaur
TecHunt Consultants,
Gorai - 2, Borivali(W)
65299582

Iam saravanakumar from vellore tamilndau, iam not happy at all about the performance of the customer care, what kind of service are they providing, i have registered so many complaints since 5.6.10,
to 28.6.10 complaint no's - c[protected], c[protected] etc all these had no responses, its feels bad to know that so many other customers are suffering from same problem. initially i had problems with water, i got a machine to fix it, now all the time iam fighting with the machine itself... if this is not getting fixed sooner i will never recommend it to my friends, not only this any of the unilever products.
and when i called today for an inquiry about the action taken i was shocked to listen to the person in the customer care saying "your compliant has been attended" i wonder from where did they get my signature, i still have the problem nothing got fixed.

Dr.Saravanakumar
CMCH
Vellore
[protected].

THE SAME CASE IS MINE.

1 MONTH PASSED, HAVE AGAIN BOOKED.

A USELESS PRODUCT, NOT EXPECTED 4M SUCH BIG CO. FALSE COMMITMENT.

VIJAY KUMAR JAIN
CELL-[protected]
JAIPUR-RAJ.

i had purchase ur pureit system after assurance for giving the best service o[censored]r comlains 'but after the selling their unit they did ot rember that how many times ihad make a cmplain .every time pure it ciustomer care imployee told that or provide the service within 24 hrs.but i do not know that which 24 hrs they told after purchasing my unit within a month i feced the problem .but after complaining abot 20 times they do not provide any . for ur kaind information to hll complain deptt. ifu do not solve the provlem within a 3 working daiys i will go to consumer forum .so kindly take the matter seriously because i have all ready collect all the details against u.

regards

nagendra singh chauhan
c-376 raja ji puram,
near gulmohar restaurent
lucknow
mob.-[protected]

HLL — Battery not Received

I have bought the pure from Hindustan lever ltd..at that time they assured me to get the timely service.On 27 June 2010 i called on custumer care for replacing the battery.He told me that they will send the person withinn 2 working days but nobody came. On 2 July again i called and agian got the assurance to get it in next day but nobody came. On next day i.e 5th i again called and again got assurance to get it next day. My customer id is [protected].kindly help me as soon as possible.i m waiting for your positive respose.Shantanu Sharma my contact no is-[protected].or mail me Shantanu.[protected]@yahoo.in

customer id [protected]/ sudesh shinde add:- 10/c/109, new mhada police, p.m.g.p. road, andheri [e], mumbai 400 093. mobile no:- [protected]
i want change my pure it battery because it has turned red colour
my email id :- [protected]@gmail.com

I had requested for Germ Kill Battery on 7 July 10 for which order detail is S10/DLI[protected]. But still i have not received the GKB. For the same i filed the complaint on 12 Jul 10 complaint numer is C[protected]. But there is no response .
Again i placed a complaint on 15 July 10 . but still no response .
This kind of service is not expected from Unilever group . I hope now company will take a action . please decide that what should be the panelty . As you are promoting very proudly Pure It and giving Rs. 1 crore safety challenge . there should be some challenge for service also .

HLL — THERE IS NO GERM KILLER,COP IN THE BATTERY KIT

I BOUGHT A PURE KIT,WEN I OPENED THAT AT HOME THERE WAS NO GERMKILLER,CCP,IN DAT,WEN I WENT AND ASKED THE RISHAB DISTRIBUTORS OF PUREIT,LOCATED IN #24,VENKATESWARA LAYOUT,RMV 2ND STAGE,BEL ROAD,BANGLORE,THEY SAID WE'L GET DAT TO U SOON,BUT WEN I WENT TODAY THEY ARE SAYING WE ONLY MISSED,I WANT TO COMPLAIN THAT DEALERS ARE MISSIN THE CONTENTS IN DAT KIT,AND THEY ARE BLAMING THE CUSTOMERS PLS ,SOLVE MY PROBLEM THE COST OF BATTERY KIT IS 400/- AND ODD

We booked a call in May'10 for two battery kits. Till date they have not been supplied. Calls to local supplier or company registered number did not help. Invariably the answer was "Your call has been registered and you would receive the complaint no. in your mobile before tomorrow evening. The battery kits also would be supplied before tomorrow evening". Till today there is no response. We are fed up.

The product they sell is not a TV or a tape recorder;which if I do not listen or see for one or two months, nothing big difference it makes. This is a basic product for health and hygiene which I miss most in my day to day life. If they cannot support with spares for a hygiene product, why should they come to market to sell?

We came to know that they want to promote their compact battery kits rather than bigger battery kits. So as a marketing strategy, if a particular spare is not delivered to a consumer, he can be cajoled to use another spare; which they could have manufactured more. Is this a bad planning of production or looking for more margin in another spare?

Why should a consumer be made to suffer?


C. Jothi Murugan ([protected])
for U.K.Chinnasamy
116, Uliyampalayam, Deenampalayam Post, Thondamuthur,
Coimbatore - 641 109
Registered Mobile No. ([protected], [protected], [protected])

THESE ARE THE MSGS SENT FOR BATT RQST NO REPLY FROM ANY ONE...JUST FOR RS 4000
from vu2ibm <[protected]@gmail.com>
to pureit.[protected]@unilever.com
cc henu.[protected]@unilever.com,
hlnw.[protected]@unilever.com,
[protected]@thehindu.co.in
date Tue, Feb 27, 2007 at 10:16 AM
subject HL-PURE IT - KALYAN RAMAN[protected]
mailed-by gmail.com
hide details 2/27/07
Dear Sir / Madam

Complint no : 7004626 dt 14feb07 for replacement of the top first level filter which is costing rs 40.

Calls made to call centre and the service centre - more than 15 times...so cost approx. 1.50 per call the cost comes to rs 22.50 and the cost of the spare is rs 40.

I dont understand...you people BEG for the people to buy your product...but when it comes to serivce you are not bothered...Is this your company policy ?


Kalyan Raman N


rom Kalyan Raman <[protected]@gmail.com>
to pureit.[protected]@unilever.com,
prreit.[protected]@unilever.com,
hlnw.[protected]@unilever.com,
[protected]@thehindu.co.in
date Fri, Aug 14, 2009 at 4:29 PM
subject Fwd: HL-PURE IT - KALYAN RAMAN[protected]
mailed-by gmail.com
hide details 8/14/09


dear Sir / Madam

Call Log No. s09/cbu[protected] ...06thaug09

You may please find yourself when the above call was logged and till today there is no response...

Is this the regular practice of your company ? you may find the below msg...sent to you last time which is the same situation.

I hope your company is interested only in new sales and not bothered about servicing the old one.

This time i logged a call to replace the batt. + first level filter cup & TAP...nobody turned up so far.


More than 3 times called and the executive says "Very Very sorry for the inconvienence" and "the call will be attended within 24 hrs time" it is more tha four 24hrs has gone. Please traine your executive to say something new...rather than fooling around the customer like us who are geniun in appreciating a product.

YOUR ADVERTISEMENT ON THE COMMERCIALS ARE CHALLENGING FOR THE SAFETY TEST..FOR CRORES OF RUPEES.

CAN YOU CHALLENGE FOR THE SERVICE...100 % ...200 % i CHALLENGE YOUR COMPANY IS THE WORST I CAN PROVE...

Please take back your pureit filter, , i will return it free of cost...no use keeping as ordinary filter...

Thanks and Regards

Kalyan Raman N


from Kalyan Raman <[protected]@gmail.com>
to pureit.[protected]@unilever.com,
prreit.[protected]@unilever.com,
hlnw.[protected]@unilever.com,
[protected]@thehindu.co.in,
lever.[protected]@unilever.com
date Fri, Aug 21, 2009 at 7:50 PM
subject Fwd: HL-PURE IT - KALYAN RAMAN[protected]
mailed-by gmail.com
hide details 8/21/09

KNOCK !! KNOCK !! KNOCK!!
any one there to attend to the call !!!
or
reply to my query
in
unilever !!!

Mr. Srini Srinivasan
Vice President - Treasury, M&A & Investor Relations

Dear MR Srinivasan

I know that this message may be irrelevant to your profile, but i could not get the email id of the right person who handles the complaints..

Since you are in the responsible position, I hope that you will also not dissapoint me whithout any action.

Please find the below messages which is self explanatory and looking forward for a result oriented reply.

Regards

Kalyan Raman


from Kalyan Raman <[protected]@gmail.com>
to [protected]@hotmail.com
date Fri, Aug 21, 2009 at 8:03 PM
subject Fwd: HL-PURE IT - KALYAN RAMAN[protected]
mailed-by gmail.com
hide details 8/21/09
Dear Mr. M K Singh

Pl find the msgs transacted with various email's with no reply.

regards

kalyan


[protected] Forwarded message[protected]
From: vu2ibm <[protected]@gmail.com>
Date: Feb 27, 2007 10:16 AM
Subject: HL-PURE IT - KALYAN RAMAN[protected]
To: pureit.[protected]@unilever.com
Cc: henu.[protected]@unilever.com, hlnw.[protected]@unilever.com, [protected]@thehindu.co.in


- Hide quoted text -
Dear Sir / Madam

Complint no : 7004626 dt 14feb07 for replacement of the top first level filter which is costing rs 40.

Calls made to call centre and the service centre - more than 15 times...so cost approx. 1.50 per call the cost comes to rs 22.50 and the cost of the spare is rs 40.

I dont understand...you people BEG for the people to buy your product...but when it comes to serivce you are not bothered...Is this your company policy ?


Kalyan Raman N

yes all of you'll are right
these people are cheats
they are not giving any proper service
when i complained to mr. muthu on 14 august 2010to check the leaking problem, he told me he will come on 15th august but when i called him on the next day he is cutting my phone and he did not bother to receive my calls nor call back again
what a cheap behavior from these people and especially from mr muthu who is full of attitude and ego
more over he has a rude way to talk to customers and he is telling me to check the problem
but its really sad to say that as customers we cannot do anything except wasting our money and up these nonsenses because nobody will hear our complaints
if any one reading my complaints here can teach a lesson to mr muthu then it will be great kindly show the brave attitude to mr muthu
his contact no . and address is here below
[protected]
address
ashok nagar
kgh associates
no.7, police quarters road
T. Nagar
chennai tamil nadu 600017
TIN NO [protected]
PLS HELP TO TEACH THESE SORT OF PEOPLE A GOOD LESSON

PUREIT WATER FILTER BATTERY KIT — not provided after three ime complaint register

Dear,

I am a user of HUL pureit water filter, for new battery kit three times reregister complaint but there is no response come from there side. Always message come in mobile no. next 48 hrs. we are supply the battery kit but there is no one came to give battery kit. my complaint no. is S10/BTI[protected]. Kindly take action against him and provide me on urgent basis.

Regards,

Amit Saxena
[protected]

I introduce myself as one of the unfortunate buyers of PURE It.
I lodged a complaint for the replacement of battery ( Cell nos [protected] and [protected]) a week ago and also spoke to your customer service centre on the same day. I would have made half a dozen calls after that, and the standard reply is that this will be delivered in a days time. To my surprise when i called them yesterday, they told me that they are yet to register my complaint and they asked me the serial no of the equipment to enable them to register.
It is highly ridiculous to know that, one has to make half a dozen calls and has to wait for a week to have your complaint registered. You people promise moon at the time of selling and the customers are made to run from pillar to post when we come to you for service. This is not the first occasion and this has become a regular affair. My contact no is [protected]. If you really care for the customers, i hope there should be an immediate action taken.

I bought one 18 liters capacity pure it machine a month back cost Rs 3200.From date of installation i am facing issues.The water from the top chamber is not flowing as expected resulting in needs to clean the carbon ball once in everyday which is not all expected and i am not able to do that everyday otherwise water will remain in the same top chamber.
If i clean that also water flow is very slow to the bottom collection chamber for that day.next day again it requires cleaning.
Pureit sevrice person comes to my house and do the samething what i am doing after making several calls.Even then the issue remains.
why it is like that?This makes me frustrated and lost the trust on your product.
I feel the carbon ball is having some issues.Please clarify me to solve this routine issue.
Please reach to me in [protected].

water filter from wro — service related

i am taken a water filter last months but that is not working properly.
i have also called your customer care number but not getting any responce.
at the time of saling that product your sale exective was telling about the services and all but now a dady he is also not responding.


My Address- M-4/333 vivek khand gomti nagar lucknow Near- Opp. Petrol pump patkar puram crocing lucknow

Kindly do neeful.



regards,
Ashutosh
Mobile number-[protected]
E mail-ashutosh.[protected]@vodafone.com

This is like a "UCHI DUKAN FIKA PAKWAN". Itni bdi company "HINDUSTAN LIVER LTD" or kam chote-chote.I m very disappointed with this product. I m live in C-158 Telecom staff colony, vivek vihar, new-delhi-95. Humne apne pureit ki battery[protected] ko replace karwayi thi or[protected] ko iski cct dobara change karwani padi lekin changing ke time par worker ek spare part dalna bhool gya jiski wjha se pani leak hone lga.Humne[protected] ko vivek vihar ke distributer ko again cal ki lekin abhi tak koi response nhi aya hai hum daily cal krte hai.Bill dete waqt jitne bhi no. diye gye including customer no.[protected] humara kisi bhi no. par contact nhi ho pa ra hai. please contact us at [protected].

Worst service. they never turn to replace anything. Simply they give promise but they will turn up.

I believe when they want to sell a product they do not see who is the customer and which area they live in, and the sales agents are behind you, but when you request for a service their lay back attitude comes into picture they want to know where the customer lives and they decide if they have to provide them service or not, Just to add, I had requested for a service i.e., to replace a battery kit and for the next two years from the time of my request I had kept on requesting for a battery kit, I wish I had the Complaint request number at this hour, however if Hindustan Pureit customer care stores their record and if they can pull up customer complaints using the phone number here is the phone number that was provided at the time of registering the complaint [protected] ( The Irony is that every time you call the customer care, they keep confirming your address to send no one)

we want to get our filter get serviced and change its parts.and we are unable to get the filter tap anywhere so we want you to get it.please itz our humble request

pureit water company — thanks

your machanic attend our office and change the part in purit thanks to indian consumer comlaints and purit water company.

HLL — Untrainted support staff

Support and service staff is untrained and they don’t know how to change the kit. Leak of knowledge cause serious impact and my 5 yrs daughter got hospitalized due to intake o[censored]nfiltered (bacterial) water. Service guy don’t know how to fit the kit and due to improper fitting water was not filtered and unfortunately we don’t that are taking impure water.

Very very poor service & defective at machine, purchase Mar13, a Marvella Pureit RO, AMC is continue, several complain lounged, again purchase a Iron removal Guard Rs.1400.00, within 2 hours red light biffing, after 2 days it had not working & water is not dropping from machine. Now They are saying Filter will purchase @1625.00+.
As a middle class family it will not provide us.
Without drinking water it is running.
Already mail & complains lunged.
waiting for reply.
Regards
Suman Ganguly
[protected]

hi

hi

upl money

hello sir our upl amounts is not come i taken a stock from sri devaki logistics kakinada please tell me sir

To,
The Head of Hindustan Uniliver

Sir,

With due respect and honour state that I am a shopkeeper and i am doing my own business, I am from Sivasagar, Assam, India. In my shop I sell lots of your products through your certify agency. But for few months your agency donot supply any products to my shop as well as to some other shop of sivasagar, assam due to some unknown reason althogh we give clear-cut payment to your agency. For this we are facing lots of problem, now we are buying your company products from some other source.The agency owner is so proudy and donot response to our words.

So, I kindly request you to take some necessary steps against the agency owner so that we can get your products at proper time.


Yours faithfully,

Sri Samir Nath
Astha Gift Corner
Hospital Road
Sivasagar -785640
Assam

To,
The Head of Hindustan Uniliver

Sir,

I am doing the work of representative of a company for last 5 years, and I am very interested to the marketing line, so I want to bring the agency of your company, plese inform me about the above matter.
Thanking You.

U S Dikshit
Medical Road, SILCHAR
ASSAM

To,
The Head of Hindustan Uniliver

Sir,

With due respect and honour state that I have a registered firm and i am doing my own business, I am from Banda, Uttar Pradesh, India. i want the agency of your products e.g. Purifier and others items .
So, I kindly request you to take some necessary steps against the getting agency . pl. inform me .
corresponding address-
M/s Raj Traders
Shop No.09
Zila Parishad infront of
Gol Kothi
Moh.Aliganj
Banda(UP)-210001
Ph. [protected]
Thanking You.

To,

The Head of Hindustan uniliver



Well guys its preety bad that before taking the pureit i heard so many good things about your services but for the last 5 days iam complaining about my pureit water battery but no body is intresting in my call. What to do guys iam so irritate now can some body help me out please. Kindly suggest me should i recommend for your pureit to some one else. I got too much bad service from Hindustan lever. I will not suggest any body for your pureit.

Thanks for too good service.

Avtar Singh
[protected]

Dear Azizussamad,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Avtar Singh,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Hindustan Unilever Limited / Pureit purifier — No Service provided

I bought Hindustan Unilever limited - Pureit water purifier Autofill model. I registered my unit as recommended by the company using the company's helpline provided in the user manual of the water purifier.

I requested the company to send a service representative to assemble the unit and show a demo of the same for which they agreed and promised to provide this service in 2 working days. When I did not receive the service even after a week, I assembled the unit myself as per the user manual and started using the same.

After a week's usage the unit started leaking near the joints of its plastic body. I registered a complaint immediately on 25-Jul-2011 (Complaint # C[protected]. The help line representative promised to send a service personnel within 1 working day. I waited for 5 days. No one turned up. I again called the helpline to enquire about my complaint. They apologized and have booked another complaint on my behalf though I insisted to act upon my earlier complaint. The second complaint # is C[protected] booked on Friday 29-Jul-11. Again I was promised by end of the day on Friday someone would attend my problem. Repeating the same response, no one turned up again even after 2 days.

This is the worst ever response I have ever experienced from any reputed company. Out of all my household articles/appliances, I have never faced such irresponsible attitude from the companies.

HUL advertises Pureit as one of its premier product and I never expected such worst service from this company.

I request the company to look into the quality of their service network and their ability to serve their customers.

Dear Sir/Madam,

This is in response to your mail regarding the leakage issue in Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service person had visited your place & Rectified the leakage issue in Pureit, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us or call up the helpline @[protected] or[protected] for more queries.

Rest assured of continued support always.

Regards
Pureit Team

Yes, I agree I have also ordered for Hindustan Unilver battery replacement for Pureit water Purifer @ Dr. A S Rao Nagar, Hyderabad, Andhra Pradesh - spoken many times to the Sales Representative and to his boss but no response from them and the customer care number never works at all.

Yes I do agree about the Customer Care Service of Hindustan Unilever. I have raised a complaint regarding the Water leakage from battery chamber and also from Bottom chamber. I have raised a complaing on 7th March 2008. Everytime I call the Customer Care they say that engineer will come and rectifiy. They keep on giving the new complaint nos. but least bothered about the service. I also recommend others not to purchase the Hindustan Unilever Pureit Water Purifier.

HI VIJAYALAXMI AND SUDHIR KUMAR

I WAS ALSO PLANNING TO BUY THIS PURIFIER BUT NOW NOT SURE...

TELL ME WHAT WAS ITS BATTERY LIFE???

We ordered for battery replacement 2 months back, but still no response from the Company. We have made more than 50 calls to the service department, but in vain. If the Company is not in a position to do after sales service, then WHY SELL SUCH PRODUCT AND CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time. I strongly condemn this and if necessary, ready to go to Consumer Court also.

Hindustan Unilever is such a big company which makes people to go for this product, but only disappointement for the consumers.

When compared to this, Eureka Fornes gives excellent service to all customers. I hope no one will deny this.

i have just called for a demo of pure it but now i am planning to cancel it. thanks to all of you. Now I am heading towards another options available in the market

The service for Pure-it water purifier is the worst.

If people are sensible, they should avoid buying this product. The company may be a big one, but the service for the purifier is horrible.

The consumer forum should bring an end to this problem.

HUL Pureit — no stock of filter

I bought pureit before 1nd half year ago price at 1500 .I am ordering for a new filter for past 3 months but your help centre simply saying out of stock what can i do this product

PLACE:- Perambur,
Chennai - 82

Yes I agree to the above comments.It is quiet natural with the multinational companies. We have purchased 5 water purifier units for the benefit of our employees. we made several complaint for recharging of the batteries. We get only good talks and nothing materialized.It is injustice and Day robbing

please change our Hindustan unilever pureit battery as early as possible

address

S. Tulasi Dhanalakshmi
T-V/1 Port Officers Quarters
Behind American Hospital
Maharanipeta
VISAKHAPATNAM-530002
Ph.[protected]

I had a plan to bought this product thanx to all of you for your valuable inputs.. and now i am droping the idea to take it.

Hi

I bought Hindustan Uniliver Water Purifier for two weeks ago & made the payment by cheque. My cheque has been cleared with in 2 or 3 days. But i did not get my bill so far. They told me that they will delivered my bill at my home. But i did not get it. I am calling them everyday but i did not get any satisfactory response from their side.

Regards,
Deepak Sharma([protected])
446, Parvatiya Colony-I, NIT Faridabad, Near Disposal Tank
Haryana-121005

This product whould be termed as an Use and Throw product. Getting a battery kit replacement is almost impossible. I have been chasing them for more than a month. I wonder how Hindustan Level comes out with such a pathetic product. They should abandon this go back to selling soaps only.

I have purchased "Pure it" on 7/3/2008 & within one months period, when i opened the inner part of the filter(the cavities), around a small pipe at the corner, there is a cavitiy. i was shocked to see small Cockroches and not even one or two but atleast 8 to 10.
i immediately called customer service people. he came & he also agreed that it was their. i agreed that there are cockroches in my kitchen, but then where will you place your filter then, he argued that u have to keep it away somewhere else. i wonder how a person in a kitchen can use a water from somewhere else?
Next, i complained to the local level sales people and request them to please take away that unsafe product from my house. How can anyone drink a water like that?
there is no response since then from any of the compny people. nobody has turned up till today.

I too need to replace my battery for the Pureit that i have purchased. We have already replaced the tap twice within the year.. now i am not able to get their contact number .. can anyone give me the contact number for complaints and service of Pureit in Chennai?

Hello friends...thanks for your opinions...we need water purifier...we are going to buy PureIT water purifier...coz its a lowest cost...@1600/- only...today we call to "Aqua Guard" company water purification company for demo...he came and explain all the things...they offer price @7900/-...then we are planning to search other companies...
Plz any one can advice me the best Water Purifier for us...

I complained one week ago to replace the battery kit but no response. They are giving me different order nos but no end to my problem. The customer care executives are horrible. They dont even know how to talk to their customers. I bought the pureit just two and half months ago. Though I am under the warranty still they are harrasing me like anything. My battery kit last for only two and half months and now I have to buy a new one which is being quite expensive for me. I request consumer forum to do something about it.

If any one who knows, Please send me thane address for hindustand pureit or contact number,

Thank God. Actually I was planning to buy one. Now after seeing all these comments give up my plan.

yes for the past 15 days we have made around 10 calls for battery replacement bt no response. the highlight is that they have made sales response entry against my s.no for 2 times within this period but no sales representative turned or atleast called me fr enquiry of address. worst service

Yes, I too agree with all others suggestions and comments. As, we are facing same battery replacement and we are trying to contact the number which they have provided and not even a single person willing to repond to what we are saying. I am very angry about their service and if I see any of the sales person on road for selling this and am sure I will give the purifier to him and paste a board that they are liars. I am really very frustated with the damm service they are providing and false promising.

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. Its better to keep 3 pots one above the other with sand in one and charcoal in other to get pure, clear and safe potable water.

Yes, the service is very poor to say the least. I logged a complaint with their helpline 10 days back. After repeated calls to the help line, I am yet to get any call form their service unit. So, please dont buy this product.

Hey i was planning to get this product.. but after reading all these complaints dropped t plan... WHICH IS THE BEST WATER PURIFIER THEN? there are even more complaints about Aquaguard too... suggest a gud water purifier..

I m Pardeep from Faridabad(HRY).I had purchased a 'Hindustan Pure It' on Feb 11, 2008.I complained one week ago more then 5 to 6 times to replace the R.O kit bcos it is not working well but no response. They are giving me different order nos but no end to my problem. The customer care executives are horrible. They dont even know how to talk to their customers. I bought the pureit just three and half months ago. Though I am under the warranty still they are harrasing me like anything. My battery kit last for only three and half months and now I have to buy a new one which is being quite expensive for me.If will not recommend this R.O to anyother until I will get a solution of my problem.

Please mention the city names in the review. Probably the service is not bad in all the cities.
Also, I am planning to buy this purifier because it is the only reasonable product available in market. Hence I would like to know about the service in Pune.

I agree and really empathise with all the people who have raised their complaints as above.

I bought a Pureit Home Water Purifier in about September 2007. Recently the Germ Kill Battery Kit needed replacement and as suggested in the instruction manual we called the helpline number on 3rd June 2008 to order for the Kit replacement. We were told it would be delivered in 3 working days. Yesterday ie 10th June 2008, we called again to check about the status since we had not received any replacement kit, and we were told that our request would be put on “higher priority” and that someone would deliver the kit by end of day.

We haven’t heard from anyone even as of this morning. So I called their helpline no. ([protected] for Bangalore) and the call centre executive very promptly told me that we have the record of your calls but we cannot do anything except put the request in the system. We don’t have any contact with anyone from the company sales or service people. When I asked if she could give a manager’s number she said she doesn’t have one.

I decided to call the HUL head office in Mumbai and spoke to someone who gave a number for their Chennai office[protected] and said that someone would answer the queries there. But as one would expect, no one picked up this number even after repeated calls.

I find this entire thing a mockery of customer service.

Incidentally I checked on the internet for any such complaints and wasn’t really that surprised to see so many people talking about the same problem of battery replacements not being made available. Just FYI there is another complaints board at the following link.

http://www.complaintsboard.com/complaints/hll-pureit-c35769.html

I bought the product on the assurance that it was being sold by a reputed company like Hindustan Lever and was promised that all the spares and service would be easily available. But like many others my experience has been otherwise.

Not only does this indicate that not enough attention has been paid to the after sales service by Hindustan Lever, it also, in a lot of ways, indicates that the company is only worried about the sales of these products and then leaving the hapless customers to fight for themselves.

I guess we will have to resort to the word of mouth publicity and ask our friends and colleagues to stop buying Pureit (although the product itself is good).

Ya i am having the same problem HUL attitude towards their customers is careless. I am from Mira road where we bought pureit to get some clean water.. but now i am finding it diificult to get a battery and have restored to boiling water since HUL is a big player the least I can do to counter this attitude is that I will stop using all products made by HUL... and this is my way of giving it back to these lousy corporates

I have been calling up the toll free number for last one month at least 3-4 times a day for replacement of battery.But not a single person could give a proper solution.If after sale service is not available, then why selling.I am sure Hindustan Unilever have cheated deliberately all the countrymen by selling Pureit.They have no right to use the name HINDUSTAN.This proves them to be anti national.I would request the future buyers to stop thiking of buying Pureit.Now I am thinking of going to Consumer Forum & Media in Kolkata.If this message is read by any Unilever senior personnel please feel free to send a mail or call ( if have guts to do so )
Debashis Mookherjee ([protected])
[protected]@yahoo.com

I informed the helpline number in Kolkata on 14.06.2008 for replacement of battery kits under complaint no. C[protected] and everytime assured the item will be supplied within 2 days but no response thenafter. Continued contacting customer care official several times but in vein. To-day i.e. 22.06.2008 when again I contacted reply came that battery kit is not available and the customer care people expressed their inability to replace the battery kit in near future. If this be the position of a product of such a renowned and multinational company, I advise the manufacturer to stop manufactuing the product and marketing continuation of which means misguiding consumers for cheap business and profit.

I too brought Pureit. Soon after purchase the water contained white powder on the top layer of water in the bottom chamber and ants swim as if its a swimming pool.
for getting battery i had call them many times but the answer was " battery out of stock and will get within 48 hours". 4 weeks has passed but the 48 hours is still to come.

THE CUSTOMER SERVICE IS HORRIBLE AND WE RECOMMEND NOT TO BUY HINDUSTAN UNILEVER PUREIT EVER AS THE PERFORMANCE AND CUSTOMER SERVICE IS " THE WORST "

Today I have planned to purchase pureIt But Thanx to all of you. Now i have dropped my Idea. I will Try for some other water purifier product

I need the customer care no. of Mumbai.

Hi,

I am in dilema that which water purifier to buy.Dear friends please suggest me for a model.I was planning for PureIt water purifier from Hindustan unilever.But after seeing lotof complaints, my interest level has come down for this system.Seeking for an advise.

Thanks for such type of information i was planning to go with pureIT but now i will not.

Thanks for such information i was planning to purchase pureIT today but now i will not.

Hindustan Unilever/Pureit, water purifier — service

I asked the local distributer for service the device and ask for change the battery since last three week but there is no action till now.

Thank god, I gone through this page. Otherwise I am thinking yo purchase it.

Absolutely the same problem. Whenever i call them they say they are going to replace it within 2 days and this 2 days has not got over for a month now. They say battery supply is less. If it is so then hindustan unilever must first manufacture batteries and then manufacture their main product. I think i wasted my money behind pureit, and now am looking for some other water purifier.

i also registerd for battery replacement by this monday and thier
customer care person said with in 3 working days our sales person willl call you, but till now i have not received any call from any body.i even tried to contact their customer care serivice but in vain, some body picks the phone and keeps down.

Really it was worst service and one more important thing is the instrument itself not fitting well and leaking.

I think the company has to take some primitive action otherwise they will loose thier their market.

Chandrasekaran
Rastapeth, Pune

i also registerd for battery replacement on 15/062008 and thier
customer care person said with in 48 hours our sales person willl call you, but till now i have not received any call from any body.thereafter i visited thrice their water safe zone office they also said that they will replace the same with in 48 hours.I am thinking of going to Consumer Forum & Media in Kolkata.4 weeks has passed but the 48 hours is still to come.

Somenath Dutta
Bowbazar, Kolkata

this product is good.

I also plan to buy this product what now seeing all your problems and very worse after sales service ..now i m dropping this and looking for other options in market.

Thanks to open my eye for this product.

Thank you for the information & review given on this site, as I was planning to buy this product, but now I have dropped my idea as I don't want to be in trouble.

Please suggest any other best water purifier at reasonable price.

Yes, guys,
Me too agree that No battery replacement was given to me.
Service is very poor.
I have complained 3 times, but no action has been taken yet.
BUT BEFORE BUYING THE PRODUCT, THEY CALLED ME 10 OR MORE TIMES..
this is the difference in the behavior to think over.
So think twice before buying the product.

Any Comments from Hindustan Uniliver?

I bought Hindustan Uniliver Water Purifier on march 2008.We have logged complaint with Hindustan Unilver two months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

Hindustan Unilever Pureit water purifier — Replacement of the produt

We bought the Product on 15th May, 2008, from Jalaram Agency (Borivali -East), since then we have call several times due to heavy leakage, every time the maintenance guy came and repaired and the Purifier is to work for few days and again same the leakage is to happen. This way we have call them 4 times in 3 months. Last when we raised our voice that we can't afford to come every time and get it repaired, and we would like to get the Product replaced or we would put our complaint against the product, so the Agency guy got some internal parts replaced, which again worked for 2 weeks. This is really sad to mention that we buy the Branded product like Hindustan Unilever and we face such problems. With great regret we have to tell our friends and relatives to go for simple filter than Pureit Water Purifier.

i totallay agree with you guys..we had bought this product because of Hindustan unilever's image. now this pureit water product is totally ruining that.
acutally its not the product, it is the customer service that they are providing for it.
we can email our respetive problems at hun.[protected]@unilever.com .
i got this on their website. let us send more and more mails so that they can know what is happening.
they unit they gave to us was previuosly owned by some one else. n now they are not replacing it.

Hi,

U can also mail ur complaint on pureit.[protected]@unilever.com as i have done.

I have called to the customer care for replacement of the battery kit of "PUREIT" Water purifier on 26/09/2008. My Docket No. is S08/BWN/[protected] and my Customer id no. is [protected]. The Customer Care executive promised me to replace the battery kit within 48 hours but still now (after 20 Days) I have not received the replacement. In the meantime I contact four times with that executive and every time he/she says that the replacement will be made within 48 hours and following Complaint numbers have been given from your end:
(i) C08703372
(ii) C08707808
(iii) Not recorded
(iv) C08720371
At present the indicator of my water purifier became red and as per instruction manual that was un-usable. My question is that what is the use of purchase of the product if, I do not get the desired service from your end. This goes against the brand name of Hindustan Unilever.
Again you are requested to take immediate steps towards replacement of Battery Kit within early date; otherwise I have no other alternative to go to the Consumer Forum.
With Thanks
Dhruba Roy
Kamarpara Bazar (Shyamsundartala)
Burdwan, PIN – 713127
West Bengal
Mobile - [protected]

my pureit's tap handle was broken 20 days back . i had lodged complaints several times, even went in person to lodge a complaint regard to change my outlet tap. response is ridiculous, they dont even bother to answer, even if they answer they answer in a irresponsible way.i think wholeof the hindustan lever team must learn how to behave .they are uncivilised.i was reaaly amazed how HINDUSTAN lever aline were able to get such employees with very poor skills, resposibility, they must have really picked them with such characteristics.they beg u when they want to sell their product, once its over u have to go round and round to get ur service done. i think this is HINDUSTAN LEVERS policy of satisfying their customers, its better they can change their name to FRAUDUSTAN LEVERS for their worst worst service, i ahd decided not to bauy any of their products.i[censored] belive me then dont go for them, let the people only who can provide such a worst service realise .

It is the most worst service I have ever used. They don't even update their database with the details of the sold out equipement. When I had called them for replacement of battery they were saying that they don't have my equipments serial number so I need to go again to the outlet and get the details entered into the database. How rubbish and wierd is this. But when I told them that I have original invoice copy and with that and using the telephonic conversation recording I'm going to the consumer's court, they have sent the battery within two days. It means that there is no scarcity of either the spare parts or the man power. It is only the negligency. Better to file a case in consumers forum for a good amount of compensation.

I could not agree more with the dissatiafied and harassed customers voicing their complaints! I have booked a battery kit on 15th Oct 2008 and have, since then been promised delivery of the same in 'next 3 days'.But, sadly, the 3 days are yet to come and each time I call the customer service at Kolkata, I am met with apologies and a fresh complaint number!This is absolutely unexpected of a company of Hindustan Unilever's repute.I am sreving in the Indian Air Force and living in a far flung place, away from civilisation.My only source of potable water was the pureit.I feel absolutely cheated.

please closed all o[censored]r hopeless call center no specially [protected] pls. u dont make the pple foolish really a made a bad deal i must go for eureka forbs products

I am suffering from the problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. what do you want please clear .should I through this filter at your office .I am suffering lot from your attitude.pls confirm.customer care no responsethey are telling shortage but hindustan having shortage than why you do this just for marketing .

I was earlier advised that Hidustan Lever's PureIT is the best product in the market. But having read all the above Customer Service complaints, I have changed my mind and now prefer to stick to my old Silver Bromide based water purifier.
Thank You guys for your Blogs.

WingCo David

I also have ordered the pureit battery but getting no response from the lcoal sales department and the call centre number never gets connected, I am planning to log a case against the company in comsumer court.

Yes, I do confirm that their customer service is extremly poor.
I am also suffering last ten days with the same problem of changing of battery. Each & every remainder getting nice hope only but action is NIL.
I recomended my neibhours, not to purchase any products of Hindustan unilever.

A.Sathiyamoorthy.
Chennai. Dt.4th Nov 2008.

We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number He is also not taking any initiative. When we try to reach him someone picking up the mobile & saying he is busy in meetings & asking us to call later. This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.

can you provide the delhi number so that we can speak with ur executive regarding purifier

Pureit Water Purifier — Worst service from PUREIT customer service

We have logged complaint with Hindustan Unilver 1 months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even This is happening for the past one week. HENCE PLEASE KEEP AWAY FROM THIS PRODUCT.
This is one of worst service i have never seen in my life...
My suggestions is to not to go for PUREIT...


Thanks,
Ramarao
Hyderabad

I also experianced poor experiance from HUL sales & service, I requested for this product, followuped closely for the delivary at home but the Kandivli west based sales office never turned up! I think HUL is very lucky to act as "sellers market" in todays word.

HI everyone. I thank u all for giving ur comments on H L water purifier[pureIT]. i was planning to install it at our home because its cost is cheap. anyways i have droped that idea. but can anyone sugest me which water purifier is best with less cost??

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

Sir,

I am a share holder of our company & I hold ~ 8060 shares + I also hold another 1000 shares thru another A/C.
Here we are talking of a global recession & means to overcome, but this Company does not seem to have woken up at all.
I have serious complaint to make:
I had asked end week of September 08 on the toll free No if they could deliver a Pure It water purifier to my son who is residing in BITS Goa campus.
I was given the Ph No of Mr. Ashish : [protected], this person asked me to talk to the Area Sales Manager, Mr. Sunil Deshpande.
I called up Mr. Deshpande ( Ph No[protected]) & this person was very courteous; he informed that they are starting there Goa Unit after Dassera i.e. somewhere around 1st week of October 08. & then he will deliver the 1st unit of Pure It to my son in the residential campus of BITS Pilani Goa Campus.
This did not materialize so again by 20th Oct I reminded this to Mr. Deshpande that my son has not received the unit & in fact Mr Deshpande should explore this opportunity & try to supply this unit to other students in the campus as there are some 4000 boys & girls residing there.
Till date my son has not received the unit nor a call to me or my son why they could not deliver or there will be some delay in dispatching.
Well what ever your reasons may be & you have become a big conglomerate but please remember that Unilever was brought to this glory just because customers were buying there products.
Now I or my son are not interested in your Aqua purifier - Pure It, but please stop treating the customers as dirt.
At least show some courtesy to inform where the whole issue was stuck which I sincerely doubt it was. There was no willingness in your sales team in the first place to complete the order.
The action that can be done now is remove the Sales Mgr & his assistant so that down the line the message is clear that if the customer is displeased then these are not the people you are looking for.

Milind Deshpande

We have suffered a lot when we ordered for battery kit, when approched to customer care they have changed my client ID itself to another person, how it is possible. looking at the advantage we took one kit in Dharwad also. but the attitude made us bad. we are repenting now. We never expected such a worst service from HUL.

hindustan pureit — water in not fill down

dear sir / madam
we are purchased purit march 2008.after one month its not pull down water.so am call your customer care they tel some suggestions. am do the suggestions. but not solve my problem. so many times am logged the call. but my problem not solved and anybody is not come in ur side. till now.my resent complaint no is C08805535.after this complaint do not soled my problem we go to consumer court.i give only 24 hours only
thanks
regards
your best service
M.kamalakannan

Dear Sir,

we have purchased purit water purifier more than 5 numbers myself and in my relatives houses.

we are satisfied by your product.
But,
Yes, I too agree with all others suggestions and comments. As, we are facing same battery replacement and we are trying to contact the number which they have provided and not even a single person willing to repond to what we are saying. I am very angry about their service.

we are fear abt bacteries due to the bad contamination in water.

Pl give a right serivce person number to change the battery kit.

with regards

Viswanathan.E
No.20 Gandhiyar Street
Nehru Nagar Velachery - 600 042
Cell: [protected]

I am also suffering from the same problem they are not replacing the battery of pure it . Even the filter is unabel to clarify particulate matter forget about the bacterias. i send complain already four time but no response form that side. so i m disagree from ur customer care side. please solve my problem my customer id is [protected].

dear sir,
i am living in jaipur rajasthan and i need a hindustan unilever pureit.

I have called pureit for battery replacement... Each and every time i call, i have been redirected to another number, and each and every time i have been asked to register for battery replacement again. If people opt to buy pureit, they can buy, provided they can use it only till the battery gets depleted. Instead of calling and asking for a new battery, U can buy a new pureit( U will get the new pureit within 24 hrs ). That is their business tactics.

Friends,

i was also facing the problem with respect to battery delivery, then i got an mail id pureit.[protected]@unilever.com

Within 2 days of sending an mail my battery kit was replaced.

try it will works

HUL/Pureit water purifier — Pureit water purifier worst after sales service

Hi,

I have a Pureit water purifier and using it from last one year, the battery has worn out and I have registered a request with HUL customer care for its replacement on 17th Dec 2008. Since then I have been calling them on 23rd, 26th, 30th and today too, only to hear, that we are sorry for the inconvenience caused, the complaint has been escalated and some one will be calling today. I am no longer able to use the water flter and forced to drink water without filtering it.

This is worst kind of after sale service I have seen. So I advise that plaease avoid buying HUL products as it has worst after sale service.

Rehman
Bangalore

My Name Raku...We have logged complaint with Hindustan Unilver three months back to get the battery replacement for their Pureit water purifier product. There is no response as of now. We have been calling their tollfree number, customer care number & even their Nearst Office Trissur .I have raised a complaing on 7th March 2008. Everytime I call the Customer Care they say that engineer will come and rectifiy. They keep on giving the new complaint nos. but least bothered about the service. I also recommend others not to purchase the Hindustan Unilever Pureit Water Purifier...WHY SELL SUCH PRODUCT AND CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time. I strongly condemn this and if necessary, ready to go to Consumer Court also.

sir we have purchased your water filter 4 months before, now its not working and i have connected your officials but still their is no response from your officials still now .

we request you to call to us at the bellow mentined no: [protected].


Regards
v. sundari

Dear sir,

We have been trying your officials for the past 10 days but still your person have not sorted our issue so you please do the need ful at the earliest . My contact no is[protected] and my new no to contact is [protected]

thanking you

Regards,

V.mohana Sundari

Advice to people don't buy Hindustan Unilever pure it water filter. because they are not giving the service suppport. 4 months ago I ordered the battries till now they are not send. when i am calling they will say today or tommarow we will send. I called more then 10 times to help line. we are suffering with this company that's why i am advising don't buy Hindustan unilever pure it water filter.

I ordered for MESH replacement 2 months back, but still no response from the Company. I had made several phone calls to the service department, still i not get that MESH.

If the Company is not in a position to do after sales service, then WHY SELL SUCH PRODUCT TO CHEAT THE PUBLIC. The call centre service is a useless one and also waste of time.

Hindustan Unilever is such a big company which makes people to go for this product, but only disappointement for the consumers. Compare to other company pureit is THE WORST CUSTOMER SERVICE in the Universe

Please DON'T Buy Pureit water purifier.

Yes, I agree. I have placed complaint four times regarding water leaking from the battery chamber and from bottom chamber of the kit. This is the second time within 4 months from the date of purchase. I really wonder that is this is the product from a reputed company like Hindustan Uniliver Company. I feel all the tech people and helpline people are very irresponsible. I am thinking of registering a complaint against the company in consumer court. They are really cheating the people. I am cautioning people not to buy the product. This product has full of complaints. It is simply waste of money and time.

Really i suggest my friends and realities . pls don, t purchase for Hindustan Unilever- pure it . becuase i can call so many times, but no response . service is very very very worst .

sir, i have to change the battery of my pure it(hindustan unilever).so, i kindly request u to send contact number o[censored]r branch in guwahati in my above given email id
thanking u
sumitra ghosh
rehabari
P.P.ROAD,
GUWAHATI

I KINDLY request you to email me the customer care service number of your branch in guwahati in my email id given above coz i have tto change my pureIT water purifier battery imeediately.

To,
Executive Director,
Hindustan PURE-IT.

Subject: Ignorance of services ordered.

Dear sir,

Most respectfully. I had purchased a Water Filter PURE-IT through Hindustan Pureit, 106, Narayan Plaza, Exhibition Road, Near Hotel Windsor, Opp Lav Kush Tower, Patna(Bihar) 800 001.My Customer ID/Name is [protected]-SURAJ KUMAR.I had ordered for Germi-kill processor on 6th february 2009 (Friday) through Tollfree no:[protected]Patna Office). Call was attended by Miss Anjali but till 16th february 2009 it is not delivered. While I had made call to the above mentioned no each day to remind about the order.In this way they kill my valuable time waiting for delivery of product.

I want to know that is this right way to provide service as promised in leaflet ?.

It is a very serious matter to consider, after all customer satisfaction increases company image and increases referral sale. Opposite of it is also true.

So, Please take necessary and urgent action for Patna office for proper and prompt delivery of product and reply me what action taken by you.

Waiting for an early response.

Thanks and regards.

yours

Suraj Kumar
Mobile No: +[protected]
Place: Patna

Hi
I m planning to buy Pureit water purifier, Hard to say that its reviews are really scaring,
Plz suggest me which gud water purifier available in the market

Banglore

Hi all, I don't think so like you. I purchased product in june 2008. i am using daily 10-12 litter water from it. Product is good and not any other company exist in market with low price as this. In Nov. 2008 i called at service center for change the Kit. they said with in 48 hrs for it. unfortunately sales person not came that day. i read the complaints on many sites about it and i thought i taken wrong decision to buy pureit. but next day sales person came my home and changed the kit and also cleaned this inside and outside also with lemon. now i am happy.
Purchased dealer : monika agency
place: jaipur.

My water filter pureit is not working. I made number of complaints
but in vain. Is there anybody who can help me.

V.G.Krishna Iyer

Pureit worst after sales service. calling the customer helpline for the past 6 months. they are telling will send some one in 2 days. but none have come and attended.

I have placed the order for new battery kit more than 7 times in last one month. Every time I call to the customercare center, they utter some bookish words for giving me promises, i.e "our executive will visit your place within 48 hours", "they will contact you soon" etc etc. But, its been more than one month no one has come to replace my battery kit. They are simply cheating and harrasing me. I have lost by trust and faith on Hindustan Unilever.

Hi,

I have ordered for my battery kit via mail & it was delivered to me within 2 days..
U can try it mail id is pureit.[protected]@unilever.com

Rgs,
Shabasta

please change our Hindustan uni lever pure it battery as early as possible

Address

Bhudevsingh Rana
River Wood park
Bilding No25 Room 405
Behind Desai village.
Maharanipeta

Ph.[protected]

i too have faced similar episodes while replacing the battery kits
the battery kits are made available only after a constant chase and boiling the the water as well as my head for seven days. The attitude of customer care is irresponsible and shameful now i have decided to keep the purifier on the road so as to appraise the public the poor quality of after sales services. In view of this i have discarded the idea of purchasing a new one PUREIT for my daughter.If it happens again I will go in for a road show against PUREIT. It is certainly a blot on Company Name
[protected] & [protected] &[protected]

I WANT TO KNOW EMAIL ADDRESS OF SR OFFICER OF GE MONEY CUSTOMER CARE

plz give me your mail address to provide the battery lift

I was brought one pure in calcutta on august 2008.But, now no body servicing in last one month. final cashmemo not given tilldate .person name i dont no but he is work ing baguihati near
DAMDAM. he told me i am in (HUL)employee in sexpear sarani office.he is comming in 24 pargana (S).
please check this mater and do needfull.

Thanks & Regards
swapna bhowmik
IC-294, sector -3,
salt lake city, kolkata-106,
[protected].

give me rafhan

we have purchased pureit from your thane agentJALARAM AGENCY - GROUND FLOOR, DAHAKE BUNGLOW, M.G. ROAD, THANE 400602 MR.SHIV (MOBILE NO.[protected]) our pureit is not functioning properly, and no one attending the complaint on agent's mobile or company's mobile no. kindly look into the matter & do the needful

JHAVERI THAN AWALA CORPORATION

TEL. NO. .[protected]

Pure it after sale service is worst. I booed for refill 8 days ago yet I did not receive any respond from them

i purcahsed pure it in the month of july-2009, battery life is very poor, i made request for changing battery, they changed but don"t provide me the recipt, after changing battery carbon is dissolving in clean container, again i made complaint after enquiring my complaint number.they told me there is no complaint, again they reg. complaint, if this type of service you are providing to your customer, then there is only way 2proceed 2 consumer court only.

Hi all,

I am thinking of buying a water filter. While searching somehow i came to this page.
After seeing the complaints from all parts of India pouring in I am thinking wether to
go for this product or not. As i know the way co promotes their product and in reality
it will be different case. What should i do now? Shall i go ahead and buy or shall i go
for another brand?

PROFESSIONAL — regarding services

My Ac. no. [protected]
1. I opened my account in Talegaon Dabhade,Pune 410506, branch on 29- 05- 09. At the time of account opening itself I had applied for the cheque book. The bank official said that you will recive it by post within one month. But I have not recieved it yet. Now for me it is becoming difficult to me because I have to make payments by withdrawing cash either from counter or from ATM
2. I had dropped one cheque drawn on my name of the same branch on 22-09-09 at 10-45 am. It took two days for transferring the amount to my account. When I enqired to the official the answer was," You go to the ATM and check the balance, Dont come to me fo enqiuy regarding the clearing"., while in another banks
the ampunt is getting transferred in 5 mins.
3.May be my complaints are concerned with this individual branch, but I felt very bad about the dealing of the staffs, especially the lady in superior, wiith the account holders.

Dear Swapna Bhowmik,


This is in reference to your blog posted on consumercomplaints.in site regarding your concern on GKB Delivery / Complaint Resolution.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would aplogies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done upto your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Pureit Team

Dear Mr. Subhash Biswas,

This is with reference to your comment on this website and the concern you have with the Pureit.

At the outset would apologies for the inconvenience caused to you due to servicing you from our end.

We are keen to have your concern addressed immediately.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear MR. Ashok Sapra,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

sir, I have a complain about chit fund company. so Please suggest me where i do compalin.
Thanks

My customer ID is [protected], Name Sanjay Mishra, Address EWS-28, Shanti Nagar Damoh Naka, Jabalpur. I have requested to your helpline No. for germkill accessories on 09.03.10 after that I have contact three time for the same but till date I am not able to get it. I think the woking of agency of Jabalpur ( M.P.) is not satisfactory. kindly take proper action against it and please arrange the services to the costmers properly.

I have purchased a new pureit kit 5 months back and recently batery also replaced. Now the kit having leakage problem. I have given a complaint on 24/02/2011 and the company executive visited and replaced some vochers and charged Rs. 50/- as service charge, but the problem not rectified. Again I given a complaint on 5/2/2011 the executive visited on 7/2/2011 and says that, the problem is not vochers it is the manufacture defect, and you can buy a new kit.What is this ? I am planing to proceed legally. This is very bad product.

I had purchased pureit Marvello last year in Oct 2013, I had bad experience after sale service Always they give false promises that some senior will call you to resolve your issue But no body had tried to contact. Simply they are interested in selling the product, Now they are giving funny solution or to replace it with our new model as per their technician visited me.

Dr Devendra Yadav
Ghaziabad