[Resolved]  Hmt Ltd — Change of correct bill plan

Requesting since june 2008 for changing bill plan 300CUG ONE INDIA without SMS pack where calling rate for STD during roaming is @ Rs.1/- all over india.This plan was given to us at the time of connection No of rquest made to dealer & cosumercare no positive response .Refer my mails & letters from athorised company representative given below:
Ref: / MPW/Airtel
Dated: 15.09.2008

Mr. Sajeev Kumar
M/S Bharti Airtel Limited,
Customer Care Centre,
C-25, Industrial Area, Phase II
Mohali.

Dear Sir,
Sub: Change of Plan To Rs. 300 CUG One India ( without SMS packs).M [protected]

Please refer our letters on above subject dated 26.06.08 and 08.07.08 and 25.08.2008 addressed to M/s Strategic Marketing, Ambala City the authorised franchisee of Airtel with a copy to your office. We have been continuously requesting through letters and telephonic follow up at almost all levels to change the existing plan to “Rs. 300 CUG One India without SMS pack ”. But to our astonishment, we are still getting the bills as per previous plans by which we are losing substantial amount of money because of your officials not taking any action on our communications and follow up. You have also charged us with SMS packs even after our repeated requests to do away with the same which has forced us to deduct SMS pack charges from the current billing cycle i.e 26.7.08 to 25.8.2008. Also ISD charges have not been stopped from your side even after our letters / request to your Ambala office (copies enclosed for your ready reference). However we have not deducted the excessive amount charged by you because of not changing bill plan from Rs.500/- to subject plan. We hope that needful will be done and excessive amount charged will be refunded without further delay.

We feel constrained to write that this not only amounts to deficiency in service but speaks of the fate of the communications at your end. We hope an immediate action would be taken at your end to sort-out the issues. At the same time, it is requested to issue instructions to your authorised franchisee at Ambala or concerned Airtel officials in this regard leaving no room to have a second thought to continue doing business with you.


For HMT LIMITED PINJORE



(Ganpat Rai)
Manager Personnel & Welfare

Cc: Strategic Marketing
1-Roof Financial Services
Booth No. 25, Vikas Vihar
Near Subhiksha
Ambala City .




Ref: / MPW/Airtel
Dated: 15.09.2008

Mr. Sajeev Kumar
M/S Bharti Airtel Limited,
Customer Care Centre,
C-25, Industrial Area, Phase II
Mohali.

Dear Sir,
Sub: Change of Plan To Rs. 300 CUG One India ( without SMS packs).

Please refer our letters on above subject dated 26.06.08 and 08.07.08 and 25.08.2008 addressed to M/s Strategic Marketing, Ambala City the authorised franchisee of Airtel with a copy to your office. We have been continuously requesting through letters and telephonic follow up at almost all levels to change the existing plan to “Rs. 300 CUG One India without SMS pack ”. But to our astonishment, we are still getting the bills as per previous plans by which we are losing substantial amount of money because of your officials not taking any action on our communications and follow up. You have also charged us with SMS packs even after our repeated requests to do away with the same which has forced us to deduct SMS pack charges from the current billing cycle i.e 26.7.08 to 25.8.2008. Also ISD charges have not been stopped from your side even after our letters / request to your Ambala office (copies enclosed for your ready reference). However we have not deducted the excessive amount charged by you because of not changing bill plan from Rs.500/- to subject plan. We hope that needful will be done and excessive amount charged will be refunded without further delay.

We feel constrained to write that this not only amounts to deficiency in service but speaks of the fate of the communications at your end. We hope an immediate action would be taken at your end to sort-out the issues. At the same time, it is requested to issue instructions to your authorised franchisee at Ambala or concerned Airtel officials in this regard leaving no room to have a second thought to continue doing business with you.


For HMT LIMITED PINJORE



(Ganpat Rai)
Manager Personnel & Welfare

Cc: Strategic Marketing
1-Roof Financial Services
Booth No. 25, Vikas Vihar
Near Subhiksha
Ambala City .