[Resolved]  Homeshop18 — Defective Product- Refund not received

I got your email ID from the Homeshop 18 customer grievance cell on internet and hence writing to you. This is to inform you that my husband and I have been constantly following up for a refund of our money.

We had purchased a "Night Fly Radio Control Helicopter with Remote" on 24th Aug 09 and the product was delivered to us on 26th Aug 09. The mode of payment was internet banking of Citibank.

We noticed on 27th Aug 09 that the remote control of the product was defective and chose to return the product. After repeated followup, the same was picked up from our house on 7th September 09( receipt attached) post this our woes of followup for refund started and we have not received our refund till date.

This is to also inform you that the agents at homeshop18 toll free number are not at all helpful in any manner and inspite of constant follow up our money has not come back to us.

The other details of the order are provided in the mail trail if you wish to go through the same.
Order Detail
User Id [protected]@yahoo.co.in[protected]
Order Number[protected]
Total SubOrder 1
Order Date Aug 24, 2009
Order Time 2:27 PM
Current Status Order shipped

Payment Detail
Payment Mode Internet Banking
Total Order Amount (Rs.) 1299.00
Total Payable (Rs.) 1299.00
Net Payable (Rs.) 1299.00

Billing Details
Name Sahana Pai
E-Mail [protected]@yahoo.co.in
Phone [protected]
Mobile [protected]
Address TCS e-Serve Ltd, No.1, Primpark, Primrose Road
City Bangalore
State & Country Karnataka , India
PIN Code 560025


Sub Order -1 (Detail)
Sub Order Number 71605509
Order Number[protected]
Merchant Name and Number Delhi Haat(24)
Item Number/Product Number 48169
Item SKU No JU2-HELI123-DH
Item Title Night Fly Radio Control Helicopter with Remote


Item Quantity 1
Current Status Order shipped
E-Mail [protected]@yahoo.co.in
Phone [protected]
Mobile [protected]
Shipping Address Sahana Pai TCS e-Serve Ltd, No.1, Primpark, Primrose Road
Bangalore
Karnataka, India560025
Shipment Details Normal Courier ( Shipped on Aug 25, 2009 ). ( [protected] )

Suborder Payment Detail
List Price (Rs.) 2799.00
Payable after Discounts (Rs.) 1299.00
Payble after Discounts and Charges (Rs.) 1299.00