[Resolved] HomeShop18 / Cutting Edge Kitchen Storage Set — delivered broken product and cheating in size also | |||
Purchased 12 piece storage set from home shop 18..However when delivered to us it was found that few of the pieces were boken and were of incorrect sizes as promised on Telivision..Tried calling the Customer care department of home shop 18 for the same but there is no response from there end as at times they say there system not working and can't assist and are also very rude to the customers who complaint ask there money back.. Please provide assistance in seeking redressal of the same.. Waiting for your response.. Sunita Dua ph-[protected] -[protected] Email id- [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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At the outset, on behalf of Cutting EDGE, I apologize for your bad experience so far. Unfortunately, all customer care interaction for our products shown on Home Shop 18 is not handled by us, but we would like to intervene and help you with your problem directly.
Relating to your two issues, kindly note:
1. The sizes as mentioned on the HS18 Channel are the same as mentioned on their website, i.e. http://www.homeshop18.com/shop/u/y/p-Cutting-Q-Edge-Q-12-Q-Pc-Q-Snap-Q-Tight-Q-Storage-Q-Set/Home_Onl...⇄
These are the only sizes available with us, so its a little surprising that you could have got any other size of the same.
2. Any parcels received via courier, should be opened in their presence and breakages should be mentioned while signing on their slip so that they can be held responsible for not handling the shipment correctly. Regardless, we will definitely try to help replace your broken items. For your future reference, kindly do ensure that your items, not only from Cutting EDGE but from any other company too, should be opened in the presence of the courier so that they can be held liable for their handling.
Ma'am, Kindly mail us at [protected]@cedgestaff.com and quote your order number and/or suborder number (as printed on the packing slip/invoice on the parcel you received). Please provide as much detailed information as you can on the condition of the products and we will certainly help you in solving any issues you've had so far with our products.
Rest assured, we will do whatever is possible to ensure that you experience only the best of Cutting EDGE, both now and in the future.
[Team @ Cutting EDGE]