Homeshop18 — Defective product delivered and no update on complaint

Address:

Haryana

I ordered a mobile phone from homeshop18 and i must say i made a mistake by choosing homeshop18.On the same day i received the product i found out that the charger is not working and so i registered a complaint on thier customer care and they promised to call back in 2 days but no call came so i had to call them back and then they said they wont replace or refund and i have to go to service center for replacement but when i insisted to do this by themselves they said they will update me in 2 hrs but its been 3 days and no update from thier side.i must say homeshop18 is the worst online shoppin site and pls dont buy from them.
Micromax gc360 model
complaint no72674849