Homeshop18 — Fraudulent Advertisement

Address:

Chennai, Tamil Nadu

I had ordered for Spice Qwerty QT 53 combo offer (Order #[protected] which includes His and Her watch from brand Austin Polo Club + 500 gift voucher. I placed the order on 14th of March and got the confirmation from the customer care that the product will be delivered to me within 3-4 working days. I opted for Cash on Delivery. I had called customer care thenafter every 2nd day to know the status of my order. The most common reply that i used to get is that the order is delayed and i would be given an additional Rs.200 gift voucher for the delay. After so many calls to the customer care i was fed up and finally on 25th of March i called the customer care to cancel my order. The customer care representative cancelled my order. This was 10.30 in the morning. Suddenly at 2.20 in the afternoon i received a message from Homeshop 18 stating that my order has been despatched. I was shocked thinking that how can a cancelled order be shipped. I just left it off. Then on 25th of March i received another SMS stating that my product has been shipped and i would receive the product within 2-3 working days. I was also provided AWB no. [protected] (Delhivery FOS). I decided that if i receive the product i would pay and if this was just an SMS i would neglect it. On 27th March, i received the product through courier, i did not want to send it back so i payed the amount and collected the product. The pack had the following items: 1- 2 Spice Qwerty QT-53 mobile phones, 2- 2 watches from Austin Polo Club and a Rs.200 gift voucher. The Rs. 500 gift voucher was missing. The issues I faced with this order from Home Shop 18 were: 1- I was provided only Rs.200 gift voucher whereas I was promised that I would receive Rs.500 + Rs.200 gift vouchers. 2- The mobile phones were delivered to me as Buy one Get one free at the price of Rs.2999 per mobile by Home Shop 18. I enquired the price of 1 mobile and got to know that the origanal market price of the mobile was Rs.1399. I was just wondering, how can a branded TV shopping be so fraudulent. They got Rs.2999 from me for 2 mobile where as the original price of 2 mobiles was Rs.2798. (Rs.2999 for 2 mobiles was claimed as a combo buy one get one free offer by Home Shop 18). 3- The price of the Gents watch from Austin Polo Club was claimed as Rs.2499 by Home Shop 18 and they were giving it free. I used the watch only for 2 days and it stopped working. How can a branded watch that too worth Rs.2499 be alive only for 2 days. The watch looks and works like it was bought ona platform shop for Rs.100. Can someone please help me with the above issue. I shopped for the first time with Home Shop 18 and it was the worst experience of my life. I would rate Home Shop 18 as -5. Please help me...