[Resolved]  Homeshop18 — Not receiving product since 1 months

Address:

Gujarat

Respected Sir/Madam,

I have ordered digital Camera Olympus FE 47 from online shopping HomeShop18 on 30th Sep, 2010. I paid online through HDFC credit card on 3 month EMI. They confirmed my ordered within 2 days and promise to deliver within 1 weeks on that itself 1 installment was deducted from my credit card. Now after 15 days or so I complain to the customer care personel that I didnot receive my order and now I wanted to cancel it . They told me that ordered is already delivered it is not possible to cancel it and only way remaining is that I have to cancel order when I am about to receive it and to send it back to Homeshop18 according to company policy. I though it is ok that I can wait for sometime untill I receive the order. Then after around 22 days I again call them up but with fail then they call me within 1 day that my order is just handed over to local courier and I will get within 2 or 3 working days. Now after 30 days I am now getting mail that the orderd is shipped and I will get within weeks or so.

What is happening with HomeShop18? I am waiting for the order since 1 months and now they are cutting my next EMI installment for the same from credit card. I wanted my HDFC bank to stop paying for the order which I put on HomeShop18 and second I wanted to cancel order before it reach me. If this is going on like that then the return item will reach HomeShop18 after 1 months where HomeShop18 might recovered all three installment for the item order which I havent received it all.

I am attaching snapshot of order details (1 and 2). As HomeShop18 are very smart they have deleted my previous complain without answering back but still the 3.jpg snapshot will describe about the details of my feedback/complain on 27th october.

Please help me out so that I can inform my HDFC bank to stop giving money to Homeshop18 from my account and influencing Homeshop18 to do my transaction as quick as possible so as to cancel my order.

Thanks you for your patients,
Regards.
Dinesh J