Homeshop18 — Homeshop18-online buying-wrong product received and didn't get the replacement even after sending back

Address:

Vadodara, Gujarat

I have purchased HP 430 Laptop core i5, 500 GB HD, DOS, 4 GB RAM from homeshop18 via order no.[protected] worth Rs.32450 in the name of R K Feed Equipments, Kalpesh Agrawal, 57, Alka Soc., Vadodara - 389350. But I received HP laptop with much lower configuration of Core i3, and 2 GB RAM. I had filed a complain and one executive Mr. Nishant told me that my laptop has been replaced with one guy of b'lore. So I have to send it back and within 2-3 working days, I will get new one back.

I have sent it back on 5th June, 2012 and it has been delivered on 6th June, 2012. Still I haven't got any replacement yet. On saturday i.e. 9th June, I had a talk with their supervisor Ms. Purnima. She told me of sure commitment to deliver on 11/12th, but I didn't get. Then on 12th, Mr. Vinay another supervisor has given for sure commitment of 13/14th but they went away. Now, when i am calling them, they are blaming their dispatch team.

But Overall, I am the one who have to suffer. I am a business person and I am wasting my man ours due to homeshop18. Please help me for proceed.