[Resolved]  Homeshop18 — MOBILE DEFECTIVE DELIVERY

Address:

Thane, Maharashtra

With reference to order No. 9137451 for Motorola Atrix 2 Mobile, I have purchase the same from Home shop18, paid amount of Rupees 18,657/- . When I received product I have inform to home shop18 customer care regarding the product faulty/ defective, at that time they ensure me for replacement of the same or refund if not possible. My various complaint are as, 72802453 dtd 01072012, [protected]/07/2012, and also 72913499, but home shop 18 only giving promises for doing the needful but still I have not receive any phone call from them. Is this is the way behave or respond to us. We are purchasing keeping faith on such website, but this is the service how we can believe next time.

Also your customer care has suggested us to go to service center, So i follow the same and I have gone to service center of the address provided by Customer care of Home Shop18, At service center they ask us to submit mobile and will take 10 to 1 days for servicing and repair, so I immediately call to home shop 18 customer care ( Miss BARKHA) and arrange their talk with service center executive. Then Barkha customer care executive of home shop18 told me not to submit the mobile and will arrange replacement of refund. After that I am continuously talking to Customer care but not proper response are getting.