[Resolved]  Homeshop18 — POOR SERVICE FROM HOME SHOP 18

Dear Sir,

Myself Rahul Gupta residing in Ambernath (east).I had ordered one Nokia C2-02 Hand set from your homeshop 18.I received parcel on 26th of September 2011 at 10am vide order no.[protected].After receiving when I checked my handset I found than its not working at all.Even after trying full day by charging and getting handset on, it didn't started.Than at night I called to your customer Care and intimated to them about the defective handset deliverd to me, they asked me to show to Nokia Authorised Service Center.They Privided me address one o[censored]lhasnagar and kalyan centre.When my dad taken that handset to the said Nokia Centre they checked the peice and told him to get replace and given as one care no.[protected].I request your goodselves to please let us know how to replace this defective peice as soon as possible.We all are in teriffic shock after receiving this defective piece and blaming ourself for trusting on your site.I want very quick response from your side and get replace of my mobile as soon as possible.plz provide your mumbai office address for complaint redressal so that we can visit there personally and take action.

Hope you will take the above matter very seriously and come up with positive solution.

Thanking you.
Rahul Gupta

Was it an exceptional case? I am thinking to buy this mobile from the same website. Do you mean that they sell fake or duplicate handsets? Is it safe to buy Nokia C2-02 from homeshop18. Please reply me urgently.