[Resolved] Honda — unsatisfied services

jashn khandelwal

from Nagpur, Maharashtra

Address:

Alwar, Rajasthan

Today i visited to your authorized dealer M/S ISHAAN MOTORS, ALWAR (RAJ.)
to buy a new honda activa scooter but i am very much regret to write that M/S ISHAAN MOTORS, ALWAR (RAJ.) has compelled to buy the accessories with scooter.I m very keenly interested to buy your scooter without accessories but they refuse to deliver the scooter without accessories.Few yrs. ago i had purchased your scooter(activa) and I m not satisfied with the quality of services which they renders to us ..........they denied to give us scooter without accessories. i want to confirm whether it's your company's policy or not .. The accessories are of local brand and they charge heavy amounts from us..it's very upsetting and a kind of exploitation of customers....

staff members also talk rudely and their behavior is intolerable.

i m interested to buy scooter on Monday i.e 24th Oct.2011..

plzz take the necessary steps against them to wake them from their slumber.

JASHN KHANDELWAL
53 ALKAPURI.,
ALWAR(RAJ.)
PIN 301001

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rahuldogra

from Anand, Gujarat

not satisfactory service can be provided nor trained staff, & not having proper tool to open handle of activa,they can open with the help of screw driver with the help of hammer which cause to distortion of edges of nut of handle,they tight the handle two times in a month with new set of cup or cone with new bearing balls,so i have to pay for same problem two times in month & also wastage of time,cone & walls damages within 10 days,i register the vehicle at 9:30 a.m,they give the time of deliver1:30 p.m but they don't even touch my vehicle 1:30 p.m as i arrived they had provided services about 40 vehicle which has comes after me my no. is 7 after forcing them to make complaint against them,they deliver it at 4:30 p.m when all the services they had completed & again bill bared by me after again repair of same fault after 10 -12 days,these dealer r making the fool of customer & just for making money ,which can damage the reputation of honda company services,as this (cargo) dealer have not good service center & not very well equipped with latest machine as like hero honda company with taking the consideration of environment,which can be major issue for this service center kindly check the workshop of this service center, & their tools,as they are of 18th century or 21st,is that a honda (workshop) service center very poor, shame for company

g.varghese

from Bengaluru, Karnataka

I have given my Honda Eterno vehicle for a simple repair on[protected] and every time, when i visited the service centre -in-charge got the vehicle ready and it was ready for delivery, but it does not start. then he replaces one unit. Again it does not start. it went on like this upto[protected]. Finally when I wanted to pay the bill, I was shocked. It was only Rs.8442/-. The beauty is that the service centre in charge never attended to the complaint for which the vehicle was given (for repair). However, I got my vehice with lot of parts replaced which is of no use other than paying a hefty sum of Rs.8442/-.

Now after reading this column, I understood that there are many customers who have undergone this type of treatment from the service centre.

It will be appreciated If the Honda company/manufacturer can train these mechanics for doing the repair.

Geevarghese [protected]@gmail.com/[protected].