Honda — replacement of defective vehicle

Address:

Bangalore, Karnataka

To,
The Customer care,
Head Office & Factory
Honda Motorcycle & Scooter India Pvt. Ltd
Plot No. 1, Sector 3, IMT Manesar, Distt. Gurgaon
Haryana - 122050
Phone: +[protected], 2290926
Fax: +[protected], 2290890
Dear Sir,
Sub: Replacement of New Defective “ACTIVA” Model: SCV110 W.PURPLE KA-05 Q4214
History of the above said vehicle:
Date of Invoice: 11.03.2010
Name of the dealer: Silicon Motors, # 304, 7th Block, 3rd Stage,
Banashankari Ring Road, BANGALORE – 560 085.
Phone:[protected]
Recent service records:
Sl. No. Service Agency - Contact No. Invoice No. Date of Service Amount
1. SILICON AGENCY – [protected] IW1104159 17.09.2011 110.00
2. SILICON AGENCY – [protected] IW1103468 26.08.2011 189.00
3. SILICON MOTORS –[protected] IW1106960 31.07.2011 972.00
4. SILICON MOTORS –[protected] IW1104968 26.06.2011 7.00
5. SILICON MOTORS –[protected] IW1104054 25.06.2011 1288.00
6. SILICON MOTORS –[protected] IW1103706 06.06.2011 44.00
7. SILICON MOTORS –[protected] IW1102060 08.05.2011 1127.00
8. SILICON MOTORS –[protected] IW1009617 10.11.2010 238.00

TOTAL 3975.00
From the above service records it is clear that from 08.05.2011 to 17.09.2011 7 times the vehicle has been serviced
By Activa Authorized service center.
Even after repeated complaint and service, the basic problem of vehicle has not been detected and solved by your
Service centers. The money spent is not my constraint here. Still I am not able to use the vehicle comfortably.
The details of complaints shall be collected by your service dealers by referring above Invoice and date of service.
For your kind reference the major complaints lodged during every service are as follows:
1. Unusual Engine sound after completion of ONE YEAR use.
2. Self start problem.
3. Why the engine bearings has been replaced @ my cost within one and a half years o[censored]se? to resolve the unusual engine sound.
4. Sudden drop in engine performance like loss of pulling power.
5. After every service sudden jerk during average speed and stopping of the engine.
6. Excide battery problem (used recycled battery at the time of delivery of the vehicle? Or Excide company has supplied sub standard batteries?)
7. Even after completion of one and half year service centers unable to set the proper idling which gives trouble @ traffic signals?

During the past one and a half years of purchase of the ACTIVA vehicle I have faced enough problems and given enough chances to
Set right the problems.
Hence hereby I request you to replace the trouble giving ACTIVA at the earliest. If the company is not willing resolve my problems,
I have decided to lodge legal complaint as per the consumer act to CONSUMER CELL against the service centers and the manufacturer.
I have collected all the supporting documents, photographs and videos. However I would like to give a last chance to you to resolve the problem to avoid
unnecessary complications in future.

Hope you will take necessary action in the regard.
Thanks and regards,

PRABHAKAR ACHARYA S
PHONE: [protected]