[Resolved]  Honda — Capital Honda Chennai- Poor Quality Service & Followup

Hi

I gave my car for servicing to Capital Honda in Chennai on June 30th, 2009. After a couple of days of driving the car I noticed that the car was not picking up speed in the second gear occasionally. I sent the car back to them for correction but the problem did not happen during the test drive and they claimed that there is no issue with the car.

Since then I have been facing the issue. Earlier it used to be occassional but now it has become consistent. I sent the car back to Capital honda on August 13th for re-inspection. This time the problem did show up in their test drive. I was in for a shock though when the service advisor told me that he needed three days to inspect the vehicle since the problem occurs occassionaly. Only after test driving my vehicle for 3 days, they will be able to tell what the problem is!

I found that to be very suspicious and asked the service advisor to put me in touch with his manager, which he refused to do stating the manager was on leave.

This is not the first time I have received poor service from capital honda. Earlier once, they asked me to change all the tyres of my car (3years old). I did that. After 6 months, when I sent the car for another service, the service advisor again advised me to change all 4 tyres! When I pointed out that all tyres were just 6 months old and Capital Honda themselves had changed them, he mentioned that it was a mistake on his part and the tyres are good!

I think there is a lot going on behind the scenes at Capital Honda. I used to give my car to them because they were prompt in service and arranged for pickup/drop of the vehicle and hence very convenient. However, the current experiences seem to indicate that the actual servicing of the car is poor quality and they dont have competent technical staff to provide the right opinion and fix issues reasonably.

Regards
Vishal