[Resolved] Honda CB Twister — No Spare Parts & Bad Customer care

mohd.azharsaiyed

from Delhi, Delhi

Address:

Ahmedabad, Gujarat

I'd purchased Honda CB Twister on 3rd April 2010 from Punjab Honda, Sarkhej Branch, Ahmedabad.
The Speedometer & Odometer of my bike are not working, I'd shown this fault to the Service Center of Punjab Honda on 25th January 2011, the mechanic told me that the Cable is faulty & needs to be replaced but the part is not available & will come in 10-15 days from the company. It's almost a month now & still the part is not available. My bike is under warranty and as per the policy it should be replaced free of cost.
I've done a lot of phone calls and travelled many times to the service center & it's head office, also i've uploaded my complaints & mailed 2-3 times to HONDA's customer care dept. but still I've not got any response from them either.
I'm really fed up with this people & repent my decision of buying a HONA Product

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Viky sharma

I am from Nepal. I bought Honda CB twister five months ago in Nepal.I was just riding my bike for 15 days when my Dad got an accident and front sucker pipe and wheel was damaged. There were no use of these parts after accident. So I asked for the parts from Honda head office, Kathmandu. They told me it will be available if i order it! So i ordered it hoping i will get the parts soon! But it had become 5 months of order and still i have not got the parts. I am too ashamed for buying honda bike! Rather it would be good if i own a YAMAHA product! I am now too fed up with this product and never buy a honda bike in my life!!
Thanks honda for the favour!!

james kumar

from Mumbai, Maharashtra

i am from bangalore. i bought honda cb twister 9months ago in bangalore ( dhruvesh honda showroom in mecri circle) it got self accident 3months ago and it took 1month to repair and i taken service 2months agoin ( dhruvesh service centre at gokul extn), there was few parts pending and paid for that, but still now i didn't recive that spare. Getting same replay that we had ordered for the spares but we didnt recive.and even there is no followups, not intimating when it will be available, all are going behind that we dont no, for there problem, customer we are suffereing, I am too ashamed for buying honda bike! Rather it would be good if i bought other company, i surely suggest my friends not buy honda and even i will not go for honda in my life. thank you honda, hatts of your service, its very good service, keep it up, Asshamed of your company.

James
KA04 HD 8773
mob:- [protected].