[Resolved]  Honda CB Twister — Poor customer service and huge delay in replacement

Address:

Ernakulam, Kerala

Dear Sir,

I came with a complaint that my head light and self start is not working.I register this complaint in my honda service centre(Arya Bhangy Honda Aluva, Kochi,Kerala). They said this complaint caused due to low battery charge. They said need to replace battery.I asked that do i get any spare battery for my use in replacement period(2 weeks).They said that that is not possible.I can use my ride as usual with less performance in headlight.There will be no other issue in my usage.I said ok continue with procedure.These conversation is done with my service exe Mr.Sijo of Arya Bhanghy Honda.He said i can take my ride on that evening. Unfortunately I was late from my office they colsd the showroom.This was happened on the date 16-Apr-2011.I came the very next working day for pick my ride.After taking my gate pass as per their rule they used make me wait around 1 hour.At this time i complaint to senior exe Mr Ajith for the delay in delivery of my ride.He discussed the matter with the concern person and said will deliver it shortly.I heard that my ride cannot star without the help of a battery and same was not informed to me.I did'nt ask anything about that complaint and waited for their response.They gave back my ride with a spare battery fitted inside my ride. And did'nt tell any thing about the complaint with my ride. They also told me that all things will work as usual,other than the self star.They also informed me that the same will also work properly after a ride.I took back my ride with late to my office.I came back from my office take my ride to my home on that evening.I got highly irritated that i was not able to use even my horn and my indicators also along with the previous mentioned complaints.I was highly tempered and irrtated.I came back to service centre on next day(19-Apr-2011).I said dont need that battery said throw it off.I need my ride without any battery.They said will deliver it when the mechanic is ready.He disscused my matter with the mechanic and came back with a big rubbish that it will cause many complaints if I ride without any battery.I said i dont care i stand in my decision.They said it can only deliverd only in evening. I ageerd and went to my office.Evening they called me and said that my electic coil is complaint and it should be replaced and this was alredy known by them before.They used to hide it from me and avoid me by sending me with a new battery.If i didnt get any chance to hear that my ride will not start without help of a battery this complaint will be unknown to me like other customers .They used to skip from mentioning the complaint.Is that the proper way of customer service and care given for the customers.Today 22 Apr I am not even able to start my ride.It break down in middle of my journey.Now i am fed up with this service of this service centre and the huge delayed made by them for replacement of complaint parts.Should i keep my ride in my home in a show case for these period.May i notice you one more thing that i bought my Ride on 09 Dec-2010 and just did my second free service.If my feedback of this service centre is like this,then you can imagine the about other customers response. So sir please take relavant action against this complaint.This was a worst service do ever get in my life.Waiting for a positive response.
Thanks and Regards
Sinoj V Joseph
[protected]@gmail.com
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