[Resolved] Honda — service complaint | |||
sir i have to put a complaint that i have purchased honda activa from mcs honda kanpur with full accesories and in doing service due to the fault of the service of welding done by mcs they burned my body part and light. i have complaint many times but manager itself is not taking any interest they are least interested in others money . there is no one to listen i am very much annoyed as honda is known for its service and quality so kindly take action as soon as possible . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
dear / medam
i am rafik from gujarat palanpur siti fool pay awr not new acytiva dilevari
time 2 mante. from ., nisarg motars. yasin banglawala
my contect
ditel
[protected]
i am rafik from gujarat palanpur siti fool pay awr not new acytiva dilevari
time 2 mante. from ., nisarg motars. yasin banglawala
my contect
ditel
[protected]
mcs honda — spare parts not available
The parts of the bike are not available and from last 4 months i am running in search of tail cowl which is broken every time i go there they say its not available yeah the spare parts are still not available
Facts of the case
1. I gave my Honda Accord car (DL 3CY 1919) to Pear Honda Gurgaon on Saturday, 11th May 2013 for routine servicing which included Servicing, Tuning, etc. During the course of servicing I was regularly contacted by service supervisor (Kamal) to update me on the progress and to take relevant instructions from me.
2. The car when reached my home after servicing the following day, it was extremely overheated and fumes were emanating from its Engine. I suspected a major damage to it and started my communication with Pearl Honda on this issue (Communication with Pearl Honda and Honda Cars India is available with me).
3. I was initially told that there is only damage to the Radiator, however, when Pearl Honda mechanics tried to start the car after fixing repaired Radiator at my place (on Wednesday, 15th May), they suspected major damage to the engine of car. I was told that car has to be towed back to workshop for checking and repairs, if any.
4. Pearl Honda sent a tow vehicle to my place the following morning (Thursday, May 16th) and I was asked by Mr. Bajwa of Pearl Honda to pay for the towing charges, which will be reimbursed to me by Pearl later.
5. When car was checked by Pearl at its workshop, they found head gasket to be damaged and proceeded for repairs, for which they took about 3 weeks, during which I had to make several phone calls, write Mails, send SMS's, pay personal visits, to get the job done.
6. During my visits and discussions with mechanical staff of Pearl Honda on possible reasons for overheating of the car, I was told that there is a possibility of fans switch being disengaged during washing, which resulted in chain reaction of damage to Radiator followed by damage to the head, during the drive of car to my home.
7. During my communication with Pearl Honda, I had clearly stated to them that since these damages to Radiator and Head Gaskets have been caused by them, they will have to be responsible for the same and I will not pay any charges for repairs to them. Following are excerpts of my communication with them on costs attached to such repairs:
May 13, 2013
"I therefore request you to look in to this matter personally and restore my car in its original condition ASAP. Please note that I will not be responsible for any costs over and above initial bill amount of Rs. 6,491."
May 16, 2013
"Now that the car is back to you, I once again reiterate that Peral Honda must ensure to check the car thoroughly and restore it back to the condition in which it was given to them, at NO EXTRA cost to me."
May 18, 2013
"Spoke with Mr. Ashish Gupta of Pearl Honda (On advise of Mr. Bajwa, who is on leave today). Mr. Gupta advised me that Head of car is damaged and needs repair. He indicated that the car may be returned to me on Tuesday next. I made it clear to him that since this damage is caused by actions of Pearl Honda, I will not be responsible for any cost attached to it.
Hence, Pearl Honda was quite aware of the fact that any repair charges relating to Radiator and Head Gasket will not be borne by me and they proceeded with the repairs with this understanding.
8. I was eventually advised by Pearl Honda that car has been fixed and I may collect it anytime on Sunday, June 2, 2013. I went to the workshop around 3 PM of that day and met Mr. Ashish Gupta, Service Manager. He confirmed that the car has been test driven and its functioning properly. However, I was asked to pay Rs. 25, 582 for repair of Radiator and Head of the car, which, based on preceding facts, I refused to pay. Mr. Gupta then spoke to GM Operations Mr.Om Dutt over the phone, who flatly refused to even hear us out. Consequently, I was sent back by Pearl Honda without giving delivery of the car.
9. I took up this matter with Honda Car India on May 31, acknowledgement of which was received from their Public Relations on June 1. However, despite keeping them in loop over all communication and developments, they have not responded on this issue so far.
10. In between my communication with Honda Cars India, I received a message from Pearl Honda on Tuesday, June 4, in which they though committed that the car came back in overheated condition to my place with damaged radiator, they clearly stated that the delivery of the car can be given only on making the payment for repairs to Radiator and Head Gasket.
11. I am a physically challenged person who has been without the car for 27 days now and despite my sufferings during the period of repairs, neither Pearl Honda nor Honda Cars India has showed any concern for the same after the repairs have been done and have made no attempt to contact me or take any notice of my concerns about the issue and I am continuing to suffer mentally and physically because of their irresponsible and couldn’t care less attitude.
1. I gave my Honda Accord car (DL 3CY 1919) to Pear Honda Gurgaon on Saturday, 11th May 2013 for routine servicing which included Servicing, Tuning, etc. During the course of servicing I was regularly contacted by service supervisor (Kamal) to update me on the progress and to take relevant instructions from me.
2. The car when reached my home after servicing the following day, it was extremely overheated and fumes were emanating from its Engine. I suspected a major damage to it and started my communication with Pearl Honda on this issue (Communication with Pearl Honda and Honda Cars India is available with me).
3. I was initially told that there is only damage to the Radiator, however, when Pearl Honda mechanics tried to start the car after fixing repaired Radiator at my place (on Wednesday, 15th May), they suspected major damage to the engine of car. I was told that car has to be towed back to workshop for checking and repairs, if any.
4. Pearl Honda sent a tow vehicle to my place the following morning (Thursday, May 16th) and I was asked by Mr. Bajwa of Pearl Honda to pay for the towing charges, which will be reimbursed to me by Pearl later.
5. When car was checked by Pearl at its workshop, they found head gasket to be damaged and proceeded for repairs, for which they took about 3 weeks, during which I had to make several phone calls, write Mails, send SMS's, pay personal visits, to get the job done.
6. During my visits and discussions with mechanical staff of Pearl Honda on possible reasons for overheating of the car, I was told that there is a possibility of fans switch being disengaged during washing, which resulted in chain reaction of damage to Radiator followed by damage to the head, during the drive of car to my home.
7. During my communication with Pearl Honda, I had clearly stated to them that since these damages to Radiator and Head Gaskets have been caused by them, they will have to be responsible for the same and I will not pay any charges for repairs to them. Following are excerpts of my communication with them on costs attached to such repairs:
May 13, 2013
"I therefore request you to look in to this matter personally and restore my car in its original condition ASAP. Please note that I will not be responsible for any costs over and above initial bill amount of Rs. 6,491."
May 16, 2013
"Now that the car is back to you, I once again reiterate that Peral Honda must ensure to check the car thoroughly and restore it back to the condition in which it was given to them, at NO EXTRA cost to me."
May 18, 2013
"Spoke with Mr. Ashish Gupta of Pearl Honda (On advise of Mr. Bajwa, who is on leave today). Mr. Gupta advised me that Head of car is damaged and needs repair. He indicated that the car may be returned to me on Tuesday next. I made it clear to him that since this damage is caused by actions of Pearl Honda, I will not be responsible for any cost attached to it.
Hence, Pearl Honda was quite aware of the fact that any repair charges relating to Radiator and Head Gasket will not be borne by me and they proceeded with the repairs with this understanding.
8. I was eventually advised by Pearl Honda that car has been fixed and I may collect it anytime on Sunday, June 2, 2013. I went to the workshop around 3 PM of that day and met Mr. Ashish Gupta, Service Manager. He confirmed that the car has been test driven and its functioning properly. However, I was asked to pay Rs. 25, 582 for repair of Radiator and Head of the car, which, based on preceding facts, I refused to pay. Mr. Gupta then spoke to GM Operations Mr.Om Dutt over the phone, who flatly refused to even hear us out. Consequently, I was sent back by Pearl Honda without giving delivery of the car.
9. I took up this matter with Honda Car India on May 31, acknowledgement of which was received from their Public Relations on June 1. However, despite keeping them in loop over all communication and developments, they have not responded on this issue so far.
10. In between my communication with Honda Cars India, I received a message from Pearl Honda on Tuesday, June 4, in which they though committed that the car came back in overheated condition to my place with damaged radiator, they clearly stated that the delivery of the car can be given only on making the payment for repairs to Radiator and Head Gasket.
11. I am a physically challenged person who has been without the car for 27 days now and despite my sufferings during the period of repairs, neither Pearl Honda nor Honda Cars India has showed any concern for the same after the repairs have been done and have made no attempt to contact me or take any notice of my concerns about the issue and I am continuing to suffer mentally and physically because of their irresponsible and couldn’t care less attitude.
Thanks for all the information.
I am also a Honda customer. Every honda in india they are talking rude to their customers and also they charge very high.
I also Complaint to their Head Office, But they are only supporting their dealers.
If anyone is from Pune, Maharashtra. So please don't service your Car at Deccan Honda, Dhankawadi, Pune
All deccan honda customers are in problem.
Thanks
I am also a Honda customer. Every honda in india they are talking rude to their customers and also they charge very high.
I also Complaint to their Head Office, But they are only supporting their dealers.
If anyone is from Pune, Maharashtra. So please don't service your Car at Deccan Honda, Dhankawadi, Pune
All deccan honda customers are in problem.
Thanks
sub: Servicing of Honda Activa KL-11-AL-861
The above vehicle was purchased from Adithya Honda, Chakkorathukulam, Calicut on 07/01/2013
Presently the vehicle is subjcted to paid service as completion of 25000 kms.It is mentioned that after the vehicle has been serviced, five more defective cropped up. This signifies the inefficient service cover given to the vehicle.The matter was reported to the service advisor twise, he turned a deaf ear. This is brought your notice to take remedial action down organisation.the time of your esteemed.
Thanking you anticipation.
yours faithfully
MOHAMAD RIYAZ.V.P
The above vehicle was purchased from Adithya Honda, Chakkorathukulam, Calicut on 07/01/2013
Presently the vehicle is subjcted to paid service as completion of 25000 kms.It is mentioned that after the vehicle has been serviced, five more defective cropped up. This signifies the inefficient service cover given to the vehicle.The matter was reported to the service advisor twise, he turned a deaf ear. This is brought your notice to take remedial action down organisation.the time of your esteemed.
Thanking you anticipation.
yours faithfully
MOHAMAD RIYAZ.V.P
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Dear sir / mam
I am PRADEEP MHASKAR from WARDHA (MAHARASHTRA)
I take the HONDA AVATOR FROM HARISON HONDA WARDHA ON 1-Jan-10
today i got to the showroom for the third servicing but that showroom person my vechile not
take the servicing he say your sevice coupon is laps, i requiest to showroom manaeger for taking the vecile for servicing but he is not accepteed my requiestand given the answer bad languages,
my vechicle late in 2-3 day in sevecing date beecause my job in out of city i should hot be in live then that reson i not take the vechile for the sevicing ,
please you accaept my requiest and take the mail in showroom for the servicing in my vechile. and also any clarification please contact me . ([protected])
regards,
PRADEEP MHASKAR
WARDHA (MAHARASHTRA)
[protected]