[Resolved] Honda — poor customer service | |||
poor customer service Ch. Chandrasekhara Rao K S No.100, 1st floore, 3rd cross, Bhuvaneswari Nagar, kathriguppe circle,Banshankari 3rd Stage,Bangalore. 11.07.2012 Sub: Failure of Activa HondaServices and avail of warranty services, Reg., Sir This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E[protected] on[protected] from the dealer, Sri Silicon Motors, The activa has 4 free sevrvices. I had just come from your Service Centre which is located at Banashankari 3rd Stage Bangalore. I had given my HONDA Activa for servicing in the morning at 07:30 am (09/07/2012) to one of your Honda supervisor (Silicon Honda) . When I checked my HONDA activa, it has no scratches on my vehical , and I asked to fit some extra fitting like front guard and back guard and seat cover and side ladies foot rest, but he did not note it properly, and he said we will make it ready and you can come and collect on Wednesday (11/07/2012), I said this is my 1st servers they told your suppose to give before 25th of June now time is over we have to take it as a paid service and I told them still I am not yet run my vehicle more then 500 KM why don’t you take it as a 1st free servers, I said in front of me he has taken my services book and he removed my 1st services paper. And also he shouted on me. I said I will complaint to your company he said you can do whatever you want. We will accept it as paid server and come and collect your vehicle after two days. when I called on 11th they said your bike is ready and come and collect, I asked them what and all extra fittings you made it for my vehicle, They said except lady side foot rest everything we added, I told them to add what you guys missed then they said no sir, whatever in job your mention only we added, I checked with one Silicon supervisor name called Mohan, he said it is not possible whatever it is there in job card we added if you want me to add one more extra fitting u want to make new job card. I said ok. After they added extra fitting I asked the bill they said it is not possible we will give you by tomorrow or else you can pay the bill take your vehicle from service center, or else come tomorrow and collect your vehicle, Instead of Rs1500 they charged me Rs2200, I paid my bill and ask them to deliver, By that time I found one scratch on my vehicle I asked to the mechanic was done the services please call and asked him, But they said when u given the services itself the scratch is there, I told I was not there, they are started arguing, and they told we will not do anything. I must say the level of services which are being provided now a day by your employees at this specific service centre is zero at the moment. And not only me, around 5-6 customers were arguing with ur staff just b'coz of their third class services. It is kind requests kindly take some action against On your services Department and one more thing, Your supervisor has lots of attitude but he doesn't know how to provide services to the customers. I feel this is not the proper way to render customer services. I am really disappointed because I have been a very good customer of yours since many years. Our family own 2 Activas and of your esteemed company. I am not satisfied with the response of the dealer. I request you to relieve the vehicle according to terms and conditions at the earliest. Yours truly, Chandra K S [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
I was treated so bad by a service rep. that a general manger called seven day later not the service manger but a general manger later he received my hand written letter. It had to do about a rental car for the second time that i was in service for the same problem.Cheap price and piss poor service is leaving a very bad taste in my mouth, and also the 800# tells me that all dealer are indepentant own and runs the dealership the way they see fit. Just Great. This is the first time that i bought NOT an amercain made car like ford mercury and chevy. SURPRISE, SURPRISE OK time to go this is an very unhappy Honda customer
A very nasty treatment at Hondaservice especially at Mathikere and Whitefield, Bangalore because i stayed at both places.
Compalints:
1.They smile a lot, receive a lot and bill a lot
2.They charge for engine oil, but never change it-rascals.
3.They include all crap reasons and make the bill bigger
4.I have never seen the body wash to satisfy me, dirt remains dirt even after washing.
5.An average bill at honda service would be 350-500 which is meaningless.
6.I advice you please visit a mechanic outside honda service and save money
Compalints:
1.They smile a lot, receive a lot and bill a lot
2.They charge for engine oil, but never change it-rascals.
3.They include all crap reasons and make the bill bigger
4.I have never seen the body wash to satisfy me, dirt remains dirt even after washing.
5.An average bill at honda service would be 350-500 which is meaningless.
6.I advice you please visit a mechanic outside honda service and save money
Ch. Narayana Reddy
Venkatadari Polam
Mirayalaguda
Nalgonda
29.12.2010
The PRO
Honda Motors
Hyderabad
Sub: Failure of Activa Honda Engine and avail of warranty services, Reg.,
Sir
This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E0370012 on[protected] from the dealer, Sri Vigneshwara Motors, code no.-AP130001. The activa has 5 years warranty. The engine of our active failed within one year in spite of having the warranty given by the dealer. We have availed the motor services within the time mentioned in the book. The Honda has been given for the first service within the kilometer limits, but the date has been extended. We have been charged Rs.60 for the continuation of warranty.
The engine of activa failed within the stipulated time. I have given the vehicle for the servicing at Sri Vigneshwara Motors on[protected]. The dealer demanded Rs.4,950 for replacing the equipment. He did not intimate us about the charges in the beginning as we were in the perception of free charges.
We requested for the replacement of Chouque right in the second month of the vehicle purchase. But he replaced the chouque on 15.12.2010, i.e,. after eight months. I feel this is not the proper way to render customer services. I am really disappointed because I have been a very good customer of yours since many years. Our family own 2 Activas and two other Honda bikes of your esteemed company. I am not satisfied with the response of the dealer.
I request you to relieve the vehicle according to terms and conditions at the earliest.
Thanking you
Yours truly,
Ch. Narayana Reddy
Contact No.-[protected]
Venkatadari Polam
Mirayalaguda
Nalgonda
29.12.2010
The PRO
Honda Motors
Hyderabad
Sub: Failure of Activa Honda Engine and avail of warranty services, Reg.,
Sir
This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E0370012 on[protected] from the dealer, Sri Vigneshwara Motors, code no.-AP130001. The activa has 5 years warranty. The engine of our active failed within one year in spite of having the warranty given by the dealer. We have availed the motor services within the time mentioned in the book. The Honda has been given for the first service within the kilometer limits, but the date has been extended. We have been charged Rs.60 for the continuation of warranty.
The engine of activa failed within the stipulated time. I have given the vehicle for the servicing at Sri Vigneshwara Motors on[protected]. The dealer demanded Rs.4,950 for replacing the equipment. He did not intimate us about the charges in the beginning as we were in the perception of free charges.
We requested for the replacement of Chouque right in the second month of the vehicle purchase. But he replaced the chouque on 15.12.2010, i.e,. after eight months. I feel this is not the proper way to render customer services. I am really disappointed because I have been a very good customer of yours since many years. Our family own 2 Activas and two other Honda bikes of your esteemed company. I am not satisfied with the response of the dealer.
I request you to relieve the vehicle according to terms and conditions at the earliest.
Thanking you
Yours truly,
Ch. Narayana Reddy
Contact No.-[protected]
R/sir
my maternal sister miss megha vaidya booked honda activa on 10/08/2011, receipt no 17144 from harison's motors, nagpur road, wardha, 442001, ph 253055, 253044, fax:253055
but due to some financial she was unable to purchase that vehicle.so on behalf of myself rajesh holgare want to purchase that vehicle so consult with them & they said you bring her appraroval letter that she is willing to give booked activa to mr.rajesh holgare & also bring her election card.first of all they are ready to me vehicle but when asked them that i don't want accesories then they told that they send to company approval but when after four day i again consult they said you purchase vehicle on her name only .
so please help on this issue as early as posible
my maternal sister miss megha vaidya booked honda activa on 10/08/2011, receipt no 17144 from harison's motors, nagpur road, wardha, 442001, ph 253055, 253044, fax:253055
but due to some financial she was unable to purchase that vehicle.so on behalf of myself rajesh holgare want to purchase that vehicle so consult with them & they said you bring her appraroval letter that she is willing to give booked activa to mr.rajesh holgare & also bring her election card.first of all they are ready to me vehicle but when asked them that i don't want accesories then they told that they send to company approval but when after four day i again consult they said you purchase vehicle on her name only .
so please help on this issue as early as posible
Dear Sir/Ma'am,
I had just come from your Service Centre which is located at Chunniganj, Kanpur. I had given my Activa for servicing in the morning at 11:00 a.m to one of your supervisor named Mr. Janak Raj. When I checked my activa, it was totally dusty in the front portion as well as the back end portion. When I called the supervisor, he told me that this is the colour o[censored]r activa and not the dust and then I showed him the dust after taking it with my finger. Your supervisor called the cleaner and he himself went to watch the Cricket Match on TV. And your one of the staff told me that they don't have the time to see each and every vehicle whether they are being washed or not. I must say the level of services which are being provided now a days by your employees at this specific service centre is zero at the moment. And not only me, around 5-6 customers were arguing with ur staff just b'coz of their third class services. I have been taking the services by your service centre since last three years, but now its not worth going to your Chunniganj Service Centre. Its a kind request kindly take some action against Mr. Janak Raj and one more thing, ur supervisor has lots of attitude but he doesn't know how to provide services to the customers. I'm also working in Corporate Sector from last 3 yrs in Admin Dept, so I know how customer handling is done.
Regards,
Laxmi Verma
Executive - Sales Administration
Kanpur
Contact No. [protected]
I had just come from your Service Centre which is located at Chunniganj, Kanpur. I had given my Activa for servicing in the morning at 11:00 a.m to one of your supervisor named Mr. Janak Raj. When I checked my activa, it was totally dusty in the front portion as well as the back end portion. When I called the supervisor, he told me that this is the colour o[censored]r activa and not the dust and then I showed him the dust after taking it with my finger. Your supervisor called the cleaner and he himself went to watch the Cricket Match on TV. And your one of the staff told me that they don't have the time to see each and every vehicle whether they are being washed or not. I must say the level of services which are being provided now a days by your employees at this specific service centre is zero at the moment. And not only me, around 5-6 customers were arguing with ur staff just b'coz of their third class services. I have been taking the services by your service centre since last three years, but now its not worth going to your Chunniganj Service Centre. Its a kind request kindly take some action against Mr. Janak Raj and one more thing, ur supervisor has lots of attitude but he doesn't know how to provide services to the customers. I'm also working in Corporate Sector from last 3 yrs in Admin Dept, so I know how customer handling is done.
Regards,
Laxmi Verma
Executive - Sales Administration
Kanpur
Contact No. [protected]
Honda Activa
Poor Customer Services
Sir
This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E2039746 on[protected] from the dealer, Dhanista Honda, NH-52, NT Road, North Lakhimpur (Assam) Code No AR-01-0001. The engine of our activa failed within one year in spite of having the warranty given by the dealer. So I inform the Dealer Manager & told the problem about the matter. He told me to bring the Activa in the dealer, but it was too far & difficult from Naharlagun to North Lakhimpur, while the Activa is not in running condition so I request the manager to preferred to JMKMR HONDA, Naharlagun. So he said Ok. The next day I went to the JMKMR Honda & told the manager about the problem. He told me to bring the Activa in the Dealer Workshop. After they found out the problem, they told me that the Cam Shaft is not working so replace it. I went to the dealer & told that the Camshaft is not working so moreover I have the warranty card. According to them I submitted the Warranty Card along with Cam Shaft. After few days I went to the JMKMR Honda Dealer to ask about the reports, they told me that still not yet came. Atlast the reports came after more than 22 days. they told me that the Company didn't except it after having the warranty card. I told them that I am going to paid it so replace it. In that time Cam shaft was not available in the dealer. I order it from the Guwahati by my own money along with carrier charges. I feel this is not the proper way.. I am really disappointed because after having the warranty card it has been rejected. I am not satisfied with the response from the dealer.
I request you to take action according to terms and conditions at the earliest.
Thanking you
Yours truly,
Ng Sanjay Kr. Singha
Arunachal, Pradesh, Naharlagun.
Contact No.-[protected]
Poor Customer Services
Sir
This is to bring to your kind notice that I have purchased Activa Honda, bearing engine no.-JC44E2039746 on[protected] from the dealer, Dhanista Honda, NH-52, NT Road, North Lakhimpur (Assam) Code No AR-01-0001. The engine of our activa failed within one year in spite of having the warranty given by the dealer. So I inform the Dealer Manager & told the problem about the matter. He told me to bring the Activa in the dealer, but it was too far & difficult from Naharlagun to North Lakhimpur, while the Activa is not in running condition so I request the manager to preferred to JMKMR HONDA, Naharlagun. So he said Ok. The next day I went to the JMKMR Honda & told the manager about the problem. He told me to bring the Activa in the Dealer Workshop. After they found out the problem, they told me that the Cam Shaft is not working so replace it. I went to the dealer & told that the Camshaft is not working so moreover I have the warranty card. According to them I submitted the Warranty Card along with Cam Shaft. After few days I went to the JMKMR Honda Dealer to ask about the reports, they told me that still not yet came. Atlast the reports came after more than 22 days. they told me that the Company didn't except it after having the warranty card. I told them that I am going to paid it so replace it. In that time Cam shaft was not available in the dealer. I order it from the Guwahati by my own money along with carrier charges. I feel this is not the proper way.. I am really disappointed because after having the warranty card it has been rejected. I am not satisfied with the response from the dealer.
I request you to take action according to terms and conditions at the earliest.
Thanking you
Yours truly,
Ng Sanjay Kr. Singha
Arunachal, Pradesh, Naharlagun.
Contact No.-[protected]
Honda Cars India Ltd. — NON RECEIVING HONDA CITY Booked in JAN-2015
I have booked HONDA CITY SVMT petrol MODEL through subh Honda Raipur in jan-2015 till date I have not received the vehicle.i want reason for delay and compensation for the same. M.Z.ANSARI MOBILE :[protected]how do this work
i want to say how do this work in this web side????????????????????Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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I brought Honda activa two wheeler on[protected] from Gian auto's G.T.Road Ferozepur Cantt.
about two month i got problem self battery. i am living in Moga about 60 Km from Gian Auto's i cant there for fix this problem. your another authorised dealer name Hem Honda ferozerpor road moga. i went there number of time to fix this problem. but they are not fixing this problem here in moga they want to go there at Gian Auto for this purpose but i cannot go there because of my work. my friend told me about this i can get service for this from any Honda authorised dealer, then agian i went to Hem Honda agian on[protected] to solve this problem after the discuss this matter they keep my honda battery to replace and they ask me to come back after 5 days but still not replaced the battery also there are not responding about replacement of the battery soon.this is still in gurantee period.i already submit all the gurantee documents and card.
please do something to solve my problem
Thanks.
Your Faithfully.
Sukhchain Singh Gill
Gill's Art Studio
Nanak Nagri Moga (Punjab)
Mobile No.[protected]